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“Impossible to find, well almost!”

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Holiday Inn Alicante - Playa de San Juan
Ranked #42 of 49 Hotels in Alicante
Chichester, United Kingdom
Level 5 Contributor
69 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Impossible to find, well almost!”
Reviewed 2 December 2013

Good grief! We left the airport in our hire car, thank goodness it was A. Full of fuel and B. v economical! What should have been a twenty minute journey took nearly an hour. The map provided on the Internet by the hotel must have been designed by someone who should have paid attention during their geography lessons. Apart from the drawing of the car park there was little resemblance between the map and reality! Most cities in Europe have sign posts specifically for pointing the weary traveller towards their chosen place of ret. well there is ..... One! And then nothing! Also some bright spark had decided that street names were a thing of the past so if you are psychic...no probs but if you are like us ... No hope!
Having eventually found the hotel you will be impressed by the large secure car park. Next good bit is the reception, quit friendly and reasonably helpful. When I raised the issue of directions I was proudly presented with a map...the same map!!
Room spacious, clean but nothing exciting. Bathroom ok, shower good. TV poor. Sound proofing dreadful. We were woken very early by some other guests slamming doors etc. view from our room was ghastly. A huge and extremely ugly block of flats (actually on the map!) bares down on you.....and that's it view wise. Pool area is grim. Concrete everywhere, hot, no breeze, and quite the most appalling sun loungers imaginable. They collapse. That's it...they really do and I have read other reviews stating the same, so that suggests to me that the management simply cannot be bothered to replace them, lets face it they don't costs as much as a Saturn 5 rocket so it's. bit of a cheap skate attitude. Bar adequate, just. Breakfast looked quite nice but I thought a bit costly. This really is not a good quality hotel by any sense of the word. If you take into account the very noisy rooms, self moving beds ( yup they just wizz about the room, not properly secured to anything!), lousy directions , and poor pool area, I am sure you could find better accommodation at the same price. However having said all that, the staff were good, it is only a five minute walk to a stunning beach, there are loads of bars and a few restaurants within an easy stroll and the overall area is quite pleasant and very clean. Ten minute drive into Alicante with it's terrific atmosphere and night life (an hour to get back using the useless map!), and there was a very pretty kitten living in the car park which loved sausage!
Quick tip re the sun loungers. If you are challenged in the age department be very careful as you could really hurt yourself if one collapses with you in it. You have been warned!

Room Tip: Choose a different hotel.
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  • Stayed October 2013, travelled as a couple
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Helpful?
2 Thank Falcoflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Alicante - Playa de San Juan, responded to this review, 17 December 2013
Dear Falcoflyer,

Thank you for taking the time to express your thoughts and concerns. It is nice to know that our rooms were sufficient for your needs. However, please accept our apologies if this visit was not 100% satisfactory due to the soundproofing conditions and if you had trouble finding our location. We appreciate your feedback as this is our best resource for improving guest services.

We would welcome the opportunity to serve you again and make your stay as best as it can be.

Sincerely,

Pam G
Case Manager
IHGCare
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Madrid
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 November 2013 via mobile

Comfortable, nice stay, friendly staff. The hotel needs minor maintenance that would make a world of difference... old paint, wore out sofas, humidity stains, etc... although we had a few issues they were all taken care of by front desk. Ok breakfast for the price.

Stayed November 2013, travelled with family
Helpful?
Thank Pukinano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Alicante - Playa de San Juan, responded to this review, 16 December 2013
Dear Pukinano,

Many thanks for your feedback. It is pleasant to know you like our friendly staff. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I am sorry for any discomfort you may have experienced due to the condition of the hotel. Your comments about the property needing refurbishments will be forwarded to the ownership of the hotel to take into consideration for future upgrades.

Again, thank you for your suggestions.

Sincerely,

Zelyn N
Case Manager
IHGCare
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England
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 November 2013

We stayed here for one night in September en route to our holiday home and planned to explore Alicante for a couple of days. It had a large free car park which was very handy for us, but the location was far outside of the main attractions of Alicante, our fault for not doing our homework properly, but tapas and drinks in the Old Town necessitated a cab ride (20 euro return) okay for one night but pricey for more.
I would disagree that this would be a business hotel, it is not to the standard one expects (and usually receives in UK and USA for example) from a Holiday Inn hotel. Not a square metre of carpet in the corridors was without ominous stains, it smelt "funky" and all the doors were scratched. The room was okay but very tired, where the sconces for the wall lights were the paintwork was black from the heat because basically it hadn't been painted in so long!

There were no tea/coffee making facilities in the room, which I felt would have been poor in a Holiday Inn Express, let alone a "four star" (!) hotel. So the place wasn't awful, it was stayable but it is overdue a refurb by about a decade. We were disappointed but okay as we were only staying one night, but in all honesty I would not stay here for more than that. Breakfast was poor. The pool area we found quite attractive and the bar staff were pleasant. We got it for a good price on booking.com so it was okay for one night, but this is not a hotel we would want to stay in for any longer, and we would not return. When one stays in a Holiday Inn, okay sometimes it can be a little generic and boring, but one is usually assured of a certain standard. This definitely does not live up to that.

Room Tip: Stay elsewhere!
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  • Stayed September 2013, travelled as a couple
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Helpful?
Thank LynnetteM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Alicante - Playa de San Juan, responded to this review, 30 November 2013
Dear LynnetteM,

Thank you for taking the time to relay your comments regarding our property during your recent stay. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. To better assist you on your next stay, please do not hesitate to approach the manager on duty.

Sincerely,

Karen G.
Case Manager
IHGCare
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Southend on Sea
Level 4 Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 11 November 2013

I have read the reviews and realise that a lot of the harsh reviews were made in busy times, to me this is a business man type hotel just like any holiday inn around the world, its not really a resort hotel just because it's got a swimming pool, my thoughts are it is not geared up for that type of holiday, the restaurant has a limit menu and does not cater for a lot of peoples likes and dislikes, my wife and I have several meals here and not one of them would stand out!! and of course as in so many eating places in this area nothing happens till 8pm which for us is far to late and a family with children. I have watch the staff this week and the lady they call Maria never stops looking after the bar and the restaurant a really nice willing lady, for us nothing was too much trouble. The staff on reception first class and all the staff we dealt with are polite, this a working hotel and in many places tired, I feel it could do some safety hand rails where steps are!! Its in a nice area mainly Spanish and 15mins down the road is one of the best beaches in Spain, The rooms are clean but tired the carpets are marked but you cannot blame that all on the Hotel as the clients with no respect cause much of it. Would I come back maybe would I recommend any of my friends for business yes if in the area as a holiday hotel no.

Room Tip: rooms in new block none smoking
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  • Stayed November 2013, travelled as a couple
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    • Service
Helpful?
Thank selwilson1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Alicante - Playa de San Juan, responded to this review, 26 November 2013
Dear selwilson1943,

Thank you for your review of our hotel. I am sorry some aspects of our hotel were not to your liking. I am pleased that our staff was able to offset this displeasure with great service. I was glad to hear you did appreciate our great location.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincolnshire
Level 5 Contributor
80 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 31 October 2013

The location for the hotel was great; tucked away in a quiet, peaceful area and just a few minutes from a lovely beach. The only issue we had was finding places to eat that were open as our visit was at the end of the season and the bulk of the beach restaurants were closed.

As the other reviews have stated the bedroom was looking rather tired. We had a family room (509) and the wallpaper was coming off the wall closest to the bathroom and the TV's are very old. That said the room was spotlessly clean and met all our needs.

The pool area is lovely although we never actually went in to the pool as it was freezing!

Service in general was great, reception very helpful and friendly as are housekeeping and the majority of the bar/restaurant team. The only exception is the lady who has been mentioned before in other reviews as " the lady with long black hair and glasses " who was very rude and agressive towards us to the point that we did not eat in the restaurant again during our stay.

All in all, good value, good location (if you want a quiet break), clean and friendly and would visit again.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PaulaHayes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, England, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2013

Absolutely terrific long weekend away made all the better by this cracking hotel! Staff polite and knowledgeable, room spotless, pool area like a new pin! We cannot fault this hotel!! The only slight negative we had was some noisy departing guest at 530am who was not a kid (!) who obviously found it funny to be talking very loudly as he walked down the corridors!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
helston
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 October 2013

Having been on holiday in Spain for 2 weeks, we arrived at Alicante airport a day early.We found the hotel quiet easy to find,( only 3 km from airport ).The staff as usual were very friendly and spoke good English.Check out time was 1100 am,i have a priority club card which allows us to a late check out.The room had air con which was very helpful,it was hot.We stayed on 30/09/2013 the local beach was very good if you had the right clothes ????.We would recommend this hotel .The price was 45 euro good value.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank eric h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Alicante - Playa de San Juan

Property: Holiday Inn Alicante - Playa de San Juan
Address: Avenida Cataluna 20 | Playa de San Juan, 03540 Alicante, Spain
Phone Number:
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Alicante
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Alicante
#12 Luxury Hotel in Alicante
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Alicante - Playa de San Juan 4*
Number of rooms: 126
Official Description (provided by the hotel):
The Hotel Holiday Inn Alicante-Playa de San Juan is located in a quiet area, just 400 meters from the spectacular sandy beach Playa de San Juan and only 5km from the centre of Alicante with easy access to other locations like Alicante Golf Course, shops, restaurants and other local attractions. This hotel is ideally located both for short breaks and holidays as well as for the business travellers visiting Alicante. Our comfortable 126 rooms are decorated in a fresh mediterranean style with parquet floors and equipped with air conditioning, television and satellite tv, minibar, safe deposit box and private bathroom. The hotel facilities include free parking and Wi-Fi in all the public areas as well as in 50% of the rooms, swimming pool, children's pool and playground, gardens, gym, sauna and paddle-tennis court (available at a charge). Our Restaurant Tamayo offers a wide selection of local dishes to tempt your appetite. We also have available our Bar serving drinks and snacks. The Holiday Inn Alicante-Playa San Juan has Seven Conference Rooms with daylight and all the necessary equipment to hold every kind of event. Our dedicated team of professionals will ensure that your meeting is a success. Look up our family packages including sports and extras for the childrenWe look forward to welcoming you! ... more   less 
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Also Known As:
Holiday Inn Alicante - Playa De San Juan Hotel Alicante
Alicante Holiday Inn
Alicante Province Holiday Inn

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