We stayed here for one night only - we had planned to stay four but were unimpressed by the city and moved on the following day. However, we would have changed hotels even if we had stayed on in Alicante. We'd chosen it mainly on the strength of the reviews on Trip Advisor but what a disappointment - I can't believe the glowing reviews it continues to receive. When we arrived, the first thing we noticed was the very strong smell of drains in the reception area. Most of the staff we encountered were quite rude - if someone is dealing with my check-in, I don't expect them to keep breaking off to answer telephones, particularly when there are other staff on reception doing nothing. They also tried to charge us for the room when we checked out, despite having paid in advance when we booked online. Our room was very small, and whilst the bed linen, tools and bathroom were clean enough, there were odd stains inside the wardrobe that were off-putting. Our view was of some rooftops and a semi-derelict building at the back of the hotel, so we thought we'd ask if there was any chance we could swap rooms. The receptionist's response to this was "You just want everything, don't you?" This was presumably because we'd already had the cheek to ask if we could have an iron and ironing board sent up to the room. We were offered an upgrade to a junior suite for an extra forty euros per night but decided not to bother as we doubted it would be worth it. The room was fairly basically equipped - no kettle, tea or coffee (not unusual in Spain and not the end of the world), the aforementioned iron available on request, a small minibar which wasn't particularly well-stocked, tiny bottles of toiletries in the bathroom, a safe, and a very old television (can't remember the last time I saw a British-made tv!). The decor and bedding were a bit dated and in need of refreshing. We'd booked on a room-only basis so I can't comment on the food but the bar seemed to be closed the entire time we were there. Technically it's a four-star hotel because of the room amenities, plus the fact there's a gym etc which I did not use but neither the standard of the accommodation or the attitude of the staff was what I'd expect from a four-star hotel. Thankfully, this wasn't my first visit to Spain or I'd have a terrible opinion of the Spanish hospitality industry.
- Official Description (provided by the hotel):
- The Eurostars Lucentum 4* has 169 rooms, all of them fully equipped, heated and air conditioned. It also has comprehensive facilities, including 6 rooms for holding all sorts of events. It is a great choice for business and pleasure trips alike. ... more less
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- Also Known As:
- Eurostars Lucentum Hotel Alicante
- Hesperia Lucentum Alicante Province
- Hesperia Lucentum Hotel Alicante Province