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“Very disappointing - can't believe the number of positive reviews!”
Review of Eurostars Lucentum

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Eurostars Lucentum
Ranked #7 of 50 Hotels in Alicante
Reviewed 15 August 2011

We stayed here for one night only - we had planned to stay four but were unimpressed by the city and moved on the following day. However, we would have changed hotels even if we had stayed on in Alicante. We'd chosen it mainly on the strength of the reviews on Trip Advisor but what a disappointment - I can't believe the glowing reviews it continues to receive. When we arrived, the first thing we noticed was the very strong smell of drains in the reception area. Most of the staff we encountered were quite rude - if someone is dealing with my check-in, I don't expect them to keep breaking off to answer telephones, particularly when there are other staff on reception doing nothing. They also tried to charge us for the room when we checked out, despite having paid in advance when we booked online. Our room was very small, and whilst the bed linen, tools and bathroom were clean enough, there were odd stains inside the wardrobe that were off-putting. Our view was of some rooftops and a semi-derelict building at the back of the hotel, so we thought we'd ask if there was any chance we could swap rooms. The receptionist's response to this was "You just want everything, don't you?" This was presumably because we'd already had the cheek to ask if we could have an iron and ironing board sent up to the room. We were offered an upgrade to a junior suite for an extra forty euros per night but decided not to bother as we doubted it would be worth it. The room was fairly basically equipped - no kettle, tea or coffee (not unusual in Spain and not the end of the world), the aforementioned iron available on request, a small minibar which wasn't particularly well-stocked, tiny bottles of toiletries in the bathroom, a safe, and a very old television (can't remember the last time I saw a British-made tv!). The decor and bedding were a bit dated and in need of refreshing. We'd booked on a room-only basis so I can't comment on the food but the bar seemed to be closed the entire time we were there. Technically it's a four-star hotel because of the room amenities, plus the fact there's a gym etc which I did not use but neither the standard of the accommodation or the attitude of the staff was what I'd expect from a four-star hotel. Thankfully, this wasn't my first visit to Spain or I'd have a terrible opinion of the Spanish hospitality industry.

  • Stayed: August 2011, travelled as a couple
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Thank BadgerOfMystery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 12 August 2011

Loved this hotel. Got a great deal on a junior suite for 96 euros direct online. Very clean. Great recepetion service. Rooms spacious and lovely. Pillow menu too :) Great value for money in peak season. Booked last minute. Public Parking right underneath hotel which was 10.60 a day so not bad and very handy. Cafes and great restaurants within a couple of mins walk. Brekkie cafe only round right hand side corner. Sale y pepa restaurant is great as well and only 3 or 4 mins from hotel. Perfect little stay. would defo go again.

Room Tip: some rooms overlook busy road. we had suite 105 it was perfect.
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  • Stayed: August 2011, travelled as a couple
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Thank PennyPicante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2011

We stayed in the Eurostars Lucentum in the first week in August 2011. The hotel is billed as 4*. The classic double room (although not very big) was comfortable and clean. Staff were friendly and helpful. Breakfast was generous by country standards. Location in the city is excellent for shopping, the old city and the beach. The 'welcome' Cava and chocolates (ordered at time of reservation) had to be summoned by 'phone after our arrival in the room .. .. Overall a perfectly good experience but somehow lacking that extra 'something' . . .

  • Stayed: August 2011, travelled as a couple
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Thank HallyHoHo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2011

We stayed at the Lucentum for a week in June for the hogueras (festival). It is a top quality hotel and we have stayed there a few times before.

Everything in the hotel is to a good standard and the rooms are decorated in a modern and stylish design.

The Lucentum is in a great location in the city, within easy walking of the beach and also in the hub of all the shops, bars and restaraunts. Its aslo very close to acessing the old city which is a must if you want to eat out in the evening and get some real spanish culture.

There is supposed to be a jacuzzi and sauna in the hotel which we have used on previous visits although on the last visit it was out of use as they are re-developing it.

I would recommend this hotel to anyone.

  • Stayed: June 2011, travelled as a couple
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1  Thank delToroBristolUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2011

Just back from 2 night stay in Alicante. although we had booked into the sister hotel(which didn't have the room we booked!) we thoroughly enjoyed our stay at the Lucentum. As there were three adults we were given a junior suite which was spacious and very comfortable. Breakfast was included in our package and was tasty and plentiful with options for all tastes.
The Lucentum is a 5-10 minute walk from the esplanade, beach and old town.
Alicante has plenty of lovely lanes and squares to wander through with plenty of bars and restaurants to choose from. We choose the Calle Mayor which had a lovely atmosphere.
I would recommend this hotel and Alicante.

There are beggars and 'wandering minstrels' with babies trying to get money off you in the main areas but restaurant and bar staff are good at moving them on!

  • Stayed: July 2011, travelled with friends
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1  Thank hetty57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2011

Travelling with my elderley mother, I chose this because it came up when I selected Car Park required. IT DOESN'T HAVE A CAR PARK. Parking is in an underground public car park, which can be anything from 50 yeards to 800 yards from the hotel, depending on where you can park. No tea/coffee facilities in the room and drinks ordered via room service couldn't be drunk in the lounge/lobby. The coffee shop in the lounge/lobby was never open. Knowing these things it's possible to make alternative arrangements away from the hotel but when you wake up 'gagging' for a cup of tea/coffee it's very disappointing

  • Stayed: July 2011, travelled with family
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Thank Er1c7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2011

Stayed here for three nights with a friend after booking cheap flights and the hotel through the same company. Arrived at Alicante Airport which seems to be a new build since last time i went, we decided it was easier to catch a taxi to the hotel which cost 20euros for a 20minute drive from the airport.
The Hotel which is located in the town cost 166euros for three nights was ideal. Staff could speak english, the room was clean and presentable good value for the money we paid.
If you want shops, turn left out of the hotel and you are on the main bit, go to the rounadbout turn left and theres more shops all the way down, they even have a H&M. I cannot recall the name of the shop but as you turn left at the roundabout cross the road and walk as far as the department store on the right hand side, turn right here and that will take you to another massive although expensive department store and H&M is also down there.
If you want cafe's or the beach turn right out of the hotel right again and just keep walking, you will come to the harbour straight opposite just turn left here for the beach or right for some more restaurants, either way its a ten minute walk. Im a bit of a home comforts girlwhen away, so egg hamburger and chips were fine for me for a few nights, not the perfect diet but as you turn right for the cafes/restaurants just keep walking about 1/4mile to the savoy which cooks delicious food at a very good price
The castle which you will see as you turn right out of the hotel is worth a visit, I was told there was a lift but after struggling all the way to the top in the heat I found out the lift access is by the beach not the way we went!! Warning- the castle is extremely steep and difficult if you struggle with ill health. To get to the lift, walk on the opposite side of the beach and just keep going, head towards the white/blue walkway and its just before that. Its 2.40euros to go up in the lift to a particular level which i cant recall but free to come back down. All in all a fantastic stay and really nice going back to the comfortable hotel each evening, they even have free internet. Make sure you check regarding paying for your stay... when booking in they said to pay at the end but on the last day we asked the reception to book a taxi for the following morning and to pay, the receptionist said it was already paid for, we knew it wasnt so double checked later and it wasnt! Enjoy your stay if you go.

  • Stayed: July 2011, travelled with friends
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Thank DerbyshireHappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eurostars Lucentum

Address: Avenida Alfonso X El Sabio 11, 03002 Alicante, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Alicante > Centro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Alicante
#4 Romantic Hotel in Alicante
#7 Luxury Hotel in Alicante
Price Range: £41 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eurostars Lucentum 4*
Number of rooms: 169
Official Description (provided by the hotel):
The Eurostars Lucentum 4* has 169 rooms, all of them fully equipped, heated and air conditioned. It also has comprehensive facilities, including 6 rooms for holding all sorts of events. It is a great choice for business and pleasure trips alike. ... more   less 
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Also Known As:
Eurostars Lucentum Hotel Alicante
Hesperia Lucentum Alicante Province
Hesperia Lucentum Hotel Alicante Province

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