Clean hotel in a central location, and correct prices but.....I really can't understand how it is 5th in TA ratings?
The customer welcome behind the reception desk is really poor. Either you don't see anyone as they are chatting to the side in the office and you need to shout 'Olà', or there is a wait to get served, with bearly a smile. Not at all a 4 star welcome. We had just left a 4star in Valencia (Vincci Palace) where even if you don't need anything there is always someone at the desk and they welcome you, so the contrast was abrupt. Breakfast staff insufficient so no cups, no glasses etc...
Surprisingly few english or french tv channels.
However if you don't need any advice and just want an impersonal but clean room in a central practical location the Lucentrum offers that.
Hopefully check in and reception staff will become more welcoming and stop making guests feel like they are bothering them.....It was great however being able to leave our cases during our last day!!!!
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- Also Known As:
- Eurostars Lucentum Hotel Alicante
- Hesperia Lucentum Alicante Province
- Hesperia Lucentum Hotel Alicante Province