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“La Laguna heaven”

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Hotel La Laguna Spa & Golf
Ranked #1 of 1 Hotels in Rojales
GreenLeadersGold level
Reviewed 21 March 2014

Hotel La Laguna is fantastic. The staff are amazing and would do anything to help.
After 7 years of staying in the hotel as my work brings me here to the area and also we choose to holiday here, I think I can give a reliable review about the place.
The hotel is such a relaxing place and the whole ambiance is relaxation and tranquility.

The hotel is spotlessly clean and tidy and the rooms are cleaned daily to a very high standard. Towels are always white and clean. The grounds are kept beautifully and the pool area is lovely, the team work incredibly hard and should be very proud. They are ALL lovely people.
The rooms are very comfortable indeed. The mini bar does actually state that should you wish it stocking as a bar, then contact reception.....it daily contains bottled water, but should you wish a full stock,, it is no problem and when we have asked a good stock it is and very reasonably priced too. The food in the restaurant is stunning, chef does a fantastic choice for evening meals and a again we find it very reasonably priced. Evening meals there are second to none.

Breakfast, after 7 years of eating them, we have always found to be extremely fresh, buffet style and a very good selection, from English style hot food to fruits, pastries, cereals,, meats, cheeses. There really isn't anything missing from it.. In the summer months breakfast can be taken on the terrace over looking the pool, which is a lovely setting.
The bar is well stocked and all of the staff there are great too.
Overall we just love the place and cannot wait to return to our haven of relaxation, warmth and happiness.
Fabulous!!!!!!!! La Laguna!!!!!!!!!

Room Tip: Pool view rooms are a lovely setting
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  • Stayed: March 2014, travelled with family
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Thank al1008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La_Laguna_Spa_Golf, Public Relations Manager at Hotel La Laguna Spa & Golf, responded to this reviewResponded 10 April 2014

Dear Sir al1008,

We appreciate all your positive remarks about the hotel and your opinion about La Laguna because after 7 years of stay here you can perceive a general image.
According feedback on maintenance and amenities is proof that we try to take care all aspects as much as possible so that our customers feel comfortable staying here. We are also pleased that the catering has been satisfied for you.

For the next time you come back, you can contact to reservas@hotellalaguna.com or comercial@hotellalaguna.com

Thank you for enjoying La Laguna.


Hope to see you soon again.

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252 - 258 of 629 reviews

Reviewed 6 February 2014

whilst classed as a 4 star hotel with Spa , I didn't feel as if the place warranted its glossy image, on the whole the staff were very efficient but somewhat cold, they gave no information on the use of the spa or other amenities available.
breakfast included in the price was typically Spanish and sparing in choice.
Most probably due to booking thru another agency the room allocated to us was well away from the café/bar and two lifts away from reception,
Not one to remember

Room Tip: ask when booking to be near reception
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  • Stayed: February 2014, travelled as a couple
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Thank Glyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La_Laguna_Spa_Golf, Public Relations Manager at Hotel La Laguna Spa & Golf, responded to this reviewResponded 14 April 2014

Dear Mr . Glyn W,

We appreciate your comments about your experience in La Laguna. In our hotel we try to provide the best service to our customers and we try to pay attention to the details, that’s why we appreciate your sincerity and we will make our best to improve those details that didn’t convince you.

Customers usually know general information of the hotel when they come. But it surprises us that information because when a customer has arrived, reception explain them where are situated the facilities and the services of the hotel and also our guests have available a directory hotel services in their room.

Best regards.

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Reviewed 15 January 2014

We booked two days for our anniversary celebrations in the hope that we would have the full use of the lovely Spa and pool but sadly it was closed for refurb but if we paid 18E we could still use the Sauna!! We were somewhat disappointed as it was mid-December and thought it would be nice to pass the time; we were somewhat disappointed.
Our room was, as others have reviewed, a little dated and two single beds (we had asked for a double) but not an issue as the twins were very large.
Once again I have to agree with others that to have a coffee/tea facilities in the room would have been lovely and maybe more English speaking TV channels.
The biggest disappointment was the breakfast staff. No assistance at all and they could hardly break a smile nor hello! On our 2nd morning we did make a point of asking for a larger breakfast plate as the ones provided were quarter side plates and not large enough for a full english breakfast. We were met with the reason why (not that we were interested) and were promptly given two larger plates. Customer Service really should be questioned here in fact there was only us in the restaurant for breakfast on this particular morning and two other couples on the first morning - hardly run off their feet.
The reception staff and housekeepers were really lovely and NINO is the biggest assest to this hotel. We didnt bother to stay for lunch nor dinner in the hotel but on our anniversary evening came back with friends to the bar and NINO made us laugh so much with his funny stories and couldnt do enough for us..I had a hacking cough and Nino promptly made me a lovely hot toddy as a nightcap - Now that's what I call service and with a smile!!
We are moving to Spain this year and we will go back and stay again and see what the hotel is like with the Spa and other leisure facilties in operation We wont let our above review spoil what was otherwise a lovely celebration.

Room Tip: Ask to see your room if you can. We will on our next trip as the balcony was tiny but over looking...
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  • Stayed: December 2013, travelled as a couple
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Thank BirthdayGift186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La_Laguna_Spa_Golf, Public Relations Manager at Hotel La Laguna Spa & Golf, responded to this reviewResponded 10 April 2014

We apologize for the impossibility of using the spa and the pool, but in that moment they were being remodeled.
Before the arrival of each customer, we got in touch to each customer and we informed about this incident, giving the opportunity of replace the spa and pool by the Jacuzzi and the relaxation area.

In the service of the double is not possible the double bed, but it is available in the Junior Suite if you apply for it and always in the Royal Junior. For that reason, we apologize that it happened because in the Junior Suite if you ask for a double in case there are enough, there isn´t any problem to reserve it.

Best regards

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Reviewed 28 December 2013

We stayed here during our recent visit to spain, we found the hotel to be well located, near to Quesada and Guardamar, with cheap buses to get around. The hotel staff were quite helpful specially during the first two days, they organised taxis to drop us off in alicante and we managed to find our way back. The rooms were really well cleaned, and stocked with supplies. The rooms Minibar was relatively cheap compared to the bars nearby.

We will be returning in march!!

  • Stayed: November 2013, travelled as a couple
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1  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La_Laguna_Spa_Golf, Public Relations Manager at Hotel La Laguna Spa & Golf, responded to this reviewResponded 10 April 2014

Dear David,

We want that all our customers feel comfortable since the first moment they arrive, that’s why we try to give all the possible facilities.
We are glad that you were satisfied with our services and that your stay were pleasant.
We look forward to see you in March.

For the next time you come back, you can contact to reservas@hotellalaguna.com or comercial@hotellalaguna.com

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Reviewed 3 December 2013

We only used this as a stop off so to be fair cannot actually rate the spa facilities. The bedroom was clean and tidy. No tea or coffee making facilities. Bedroom was basic for a 4 star. As someone said before we booked a double and got 2 twins pushed together. When we arrived the room was freezing and the main light didn't work. Surely if you know that room is booked then you make it more inviting by a little bit of warmth and checking to see if the lights all work. Didn't bother complaining as only there one night

  • Stayed: November 2013, travelled as a couple
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Thank Tracy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La_Laguna_Spa_Golf, Public Relations Manager at Hotel La Laguna Spa & Golf, responded to this reviewResponded 14 April 2014

Dear Mrs Topcatgti,

We have not available tea or coffee service on the room but if the customer ask for it we can lend them one.
We apologize not to check the temperature of the room and the light. The rooms are checked before be assigned. So this type of detail are controlled before entering each customer. We review that everything is in order.

Kind regards.

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Reviewed 3 December 2013

We have stayed in this hotel on several occasions and it continues to offer very good service and facilities - what is so good is that they deliver their service consistently whatever the time of year. Staff were attentive and very helpful. For us the location is great and we will definitely be returning

  • Stayed: November 2013, travelled as a couple
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Thank david_bucl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La_Laguna_Spa_Golf, Public Relations Manager at Hotel La Laguna Spa & Golf, responded to this reviewResponded 10 April 2014

Dear David,

Thank you for sharing with all the users of tripadvisor your experience with La Laguna. We will try to continue providing the same service, and even improve it.
Thank you for enjoying La Laguna

For the next time you come back, you can contact to reservas@hotellalaguna.com or comercial@hotellalaguna.com

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Reviewed 2 November 2013

Very good hotel with plenty of facilities including Spa and swimming pool.
Staff very attentive and helpful.Excellent Cocktail Bar Man by the name of Nino, a real asset to the hotel.
Formal meals with a daily changing menu in the restaurant and bar snacks also available.
Well placed for the seaside resorts of Guardamar and Torreveja.
Rooms and en-suite bathrooms scrupiously cleaned every day and towels and bedding changed daily to.
Fridge,Safe and Wi-Fi,all free, available in bedrooms.
Golf can be arranged.
Good car parking which is shaded from the Sun by a canopy

Room Tip: Ask for a twin room and you get two metre wide beds butted up together.
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  • Stayed: October 2013, travelled as a couple
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Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La_Laguna_Spa_Golf, Public Relations Manager at Hotel La Laguna Spa & Golf, responded to this reviewResponded 10 April 2014

We appreciate your comments about your experience in La Laguna.

We are really glad that you could enjoy our services and other aspects such as the location in which it is situated or our personal. We will try to continue providing the same service, and even improve it.

For the next time you come back, you can contact to reservas@hotellalaguna.com or comercial@hotellalaguna.com

We will be glad to welcome you again.

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Additional Information about Hotel La Laguna Spa & Golf

Address: Calle Antonio Quesada 53 | Urbanización Doña Pepa, Ciudad Quesada, 03170 Rojales, Spain
Phone Number:
Region: Spain > Valencian Country > Province of Alicante > Rojales
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Rojales
Price Range: £47 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel La Laguna Spa & Golf 4*
Number of rooms: 95
Reservation Options:
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Also Known As:
Hotel La Laguna Spa And Golf
Hotel La Laguna Spa & Golf Spain/Rojales

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