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“Unique place in Gran Canaria”

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Hotel Rural Las Calas
Certificate of Excellence
Paris, France
1 review
“Unique place in Gran Canaria”
Reviewed 14 June 2013

This is a wonderful place to have a quiet vacation in Gran Canaria. The rooms are beautiful, the gardens really lovely and the pool area comfortable and very pleasant. The staff was very pleasant and helpful when we needed them without being too overbearing. It is fairly straightforward to get there following the directions, but one of the charms is precisely that it is off the beaten path!! We had a wonderful time and will go back next time we need a break!!!

  • Stayed May 2013, travelled with friends
    • Value
    • Location
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Helpful?
Thank m g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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163 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Sunderland, U.K.
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 9 April 2013

This hotel was booked for us by a Travel Company specialising in Walking Holidays. I was a little concerned about the mixed reviews.
We had no problem finding the place. It was signed once we got to La Lechuza. We also had good typed instructions from our holiday company. The hotel was on the SatNav although TomTom tried to take us down an unpassable road (It did this several times in Gran Canaria). I found the wooden gates awkward to drive the hire car through. I live in the UK. It was a LEFT hand drive car and I had only just picked it up from the airport. There is a tight turn off a single track road which is a little awkward.
Once there we were greeted by Marilyn and Michael who were very helpful. It was hot and we were grateful for the cool beers in the minibar in the room. We had pre-booked one meal and had a second meal at the hotel 2 nights later. The 3 course meal was charged at 20 Euros for an adult and 10 euros for a child (Under 13). The food was fine. There were a selection of wines from 10-17euros a bottle. We ate out on our second night but as this involved a drive out and back in the dark we only did this the once. One couple chose to walk to San Mateo (~45mins) as they did not have a car.
The garden and grounds are lovely and relaxing. There is a nice lounge/reading room although we didn't really use it.
Breakfasts were simple. The orange juice was lovely. There is a selection of bread, cheeses, cooked meats and some cereals. There were also a few yoghurts and plenty of tea/coffee. Breakfast was not until 0900 -although you could go in a little earlier. I can see how this would irritate people if you want an early walk. Howeverwe had to drag our teenage son out of bed at ~0845 each morning so the 0900 breakfast was not an issue for us. Packed lunches were available from ~8euros. We used them twice and were happy with them. There are plenty of walks within a relatively short distance of the hotel and I would recommend the hotel to anyone who wants to walk then have some peace and quiet in the evening.

Room Tip: Room 4 had 2 additional beds in a mezzanine. However the ladders were very steep and not very secure...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank PaulD_05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorks
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 February 2013

We had a great time at this hotel. Yes, the big wooden gates at the entrance might put some people off if they hadn't expected it, but our travel company told us to look out for them. The manager who welcomed us was very friendly and spoke excellent english and our room (no 4) was excellent - large, high ceilinged, with a large bathroom with heated towel room and radiator. Even though it was January we didn't need the heating on. We had dinner on the first night - a set meal of soup followed by beef and potatoes then a custard pudding. It was nicely cooked, clearly local style, and large portions. Breakfast was simple, with meats, cheese, breads, cakes, some dried fruit and juice. Breakfast and dinner times suited us (breakfast at 9am, although you were allowed in at 8.45, and dinner at 7pm) although I can see that it wouldn't suit everyone. There's no bar, just a help-yourself kitchen so if nightlife is what you're looking for this probably isn't for you. Great for walkers though, as San Mateo is well-placed for walks and a good chill-out place. Wi-fi worked pretty well for us too.

Room Tip: We had room 4 which was excellent, but we did hear from other people that some rooms weren't so...
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank SkinnycatYorks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tartu, Estonia
Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 8 January 2012

We spent one week (after Christmas, New Year Eve). Compound is very nice; room was well equipped, lovely.
But
Place is extremely hard to find in darkness. We arrived late evening. It took a long time to find the place without signs. Owner knew that we are coming, but the gate was closed. We almost lost hope ringing and knocking before somebody came and opened the door.
We got new year eve dinner - and it was most terrible food I ever got (Ok, not considering soviet-style diners during my childhood). There were international guests around table. After horrible food we gathered at cold lobby with only champagne bottle we got with this extremely expensive dinner. Everybody with feeling like we were cheated…
It was same food during breakfast – just two kinds of cheese, ham and honey.
Extremely bad service. Nobody cares, staff seems not do understand nothing but Spanish.
There was no possibility to use pool area, because weather during our stay was terrible. It was extremely cold and damp week. By the way, just 10 km drive away was sunshine. It seemed that the clouds liked just this side of mountain. Of course, hotel cannot help with climate. But we had to beg every day owner in order to turn on heaters...
Payment was higher as we booked (first and last time during our travel experience at different countries). Owner pretended not to understand problem, so we paid.
What a pity that such a lovely place has rude manager and indifferent stuff!
PS. We made friends with German couple who has same opinion. During nights we spent together time at lobby-room. Very nice room indeed, but we had to put on all our warm clothes and sit as close to stove as we could. And, of course, every evening we had to beg for wood for stove…

  • Stayed February 2011, travelled as a couple
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Helpful?
2 Thank qnne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kendal, United Kingdom
Level Contributor
237 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 21 November 2011

We stayed 5 nights here and whilst the room was very confortable and spacious and the grounds were pleasant there is not a true welcoming atmosphere.
The Main Waitress/ maid etc, was very helpful and spoke good english, but the insistence by the owner that breakfast could not be taken before 9am is odd in area that is for walkers who wish to get out promptly.
The breakfast was fine but the evening meals were simple without any choice.

Room Tip: A room near the lounge / bar area.
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  • Stayed November 2011, travelled as a couple
    • Value
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Helpful?
Thank Cambridgeblue65to67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DEVON
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 January 2011

I can only echo all the bad review for this Hotel......it seems to be a very 'hit and miss' affair......and not worth the 'miss' option! The owner on our arrival was abrupt and unfriendly ...the room we had faced onto the road ...No 2...noisy neighbout vans...but most of all it was very 'low ceilinged' and 'poky'. The bath was riduculous...as the shower screen would not allow you to reach the taps which were only shower taps ....so the bath took an age to fill with enough water...and the shower screen itself needed a good clean. The breakfasts were OK.....and we did not eat dinners ..as we were told by other guests that they left 'something' to be desired!. Instead we found a super Rest. in Matrional called El Martel and eat there . the picnics at the Hotel turned out to be expensive....E8 pp......as opposed to other hotets at E3.50pp.....We owuld not stay there again.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nools-uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LasCalas, Gerente at Hotel Rural Las Calas, responded to this review, 31 January 2011
Thanks for the comments about the stay in our Hotel.
We would like to receive them during the stay to can improve our services, because we ask always at the end of the stay to our guetss and all is ok and good until that we find this reviews here.

If the guest has some problem with the room during the stay and we know it, we can change them of room....
About the bath of the room, it was renovated the last summer and it is new so we do not understand the word "ridiculous". We haven´t received never any reclaim about it. You can see photos about them in our website.
About the price of the pic nic, it consists in a triple sanwich, an egg, one juice, a chocoloate and a youghourt, so we don´t think that it is expensive. If you go to a supermarket the price of all of it is the same.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 January 2011

Rather out of the way to get to. In the end, not as rural as it sounds, being surrounded by conurbation, so it feels rather cramped. Admittedly, the building is rustic and has charm. The owner is unhelpful - reluctant to turn on the heating as the rooms were cold and damp on arrival. In the evening, the place appeared abandoned, as the communal areas were dark and unlit, and it was difficult to find anyone. During our stay, the owner was away in las Palmas, leaving the property in the hands of her help (who was pleasant, and competent). The food was mediocre.

  • Stayed January 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WhiskyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Rural Las Calas

Property: Hotel Rural Las Calas
Address: Carretera El Arenal 36 | La Lechuza, 35329 Vega de San Mateo, Gran Canaria, Spain
Region: Spain > Canary Islands > Gran Canaria > Vega de San Mateo
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 4 Hotels in Vega de San Mateo
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Rural Las Calas 4*
Number of rooms: 9
Official Description (provided by the hotel):
Nestled high in the heart of Gran Canaria’s rugged mountains is the tiny hamlet of La Lechuza, and here you will find Hotel Rural Las Calas – once a 19th century manor house, now a cosy country inn. Renovated in 1999, the inn is a comfortable mix of traditional Spanish furnishing and African flair, with rooms built around a verdant central garden. Nature lovers will be pleased to know the the hotel is located close to the protected areas of the Cumbre and Pino Santo, rich in ecosystems and birdlife. Sporty types are well-placed for hiking, mountain-bike and horse-riding excursions. ... more   less 
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Also Known As:
Rural Las Calas Hotel
Hotel Rural Las Calas Gran Canaria/Vega De San Mateo

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