I booked a one hour ride in the forest and was assured that, as I am quite an experienced rider we would walking, trotting and cantering. i understand, having helped out at a trekking centre and ridden at numerous other places while on holiday, that you always put a client on a 'safe ride' at first. There was only myself and the ride leader. Yes, we were in the forest within a matter of minutes and the scenery was great, but on the two very short canters we had, my horse was very uninspired. On the first 'canter' I couldn't get a canter out of Russell before the end was reached. When I informed the leader of this she just said that we will be having another go 'in a bit' as he normally does canter. After the next short attempt a few minutes later when again Russell couldn't muster a canter the leader said 'oh well sometimes he does and sometimes he doesn't' and she would mention the fact he didn't canter at the office when we got back. She said she knew it wasn't my fault as I obviously could ride.
I just then had to accept this and that was that.
So, although the stables were excellent , horses well looked after, lessons looked good and everyone polite I do not think the actual customer service was as it should have been for a promised walk, trot and canter hack. For £32 I would have expected a better experience.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.