My partner and I stayed at balbirnie house for our 8 year anniversary and our first ever doggy holiday so I was really excited for our stay. I have to admit I felt quite let down with the overall standards of our room... Particularly the bathroom where the wallpaper was actually hanging off the wall (pictures taken). I understood before going that usually when you have a dog you won't be placed in the top room but for a hotel with such high standards I was quite shocked at the state of the room we were given. We did bring this to staff attention and unfortunately was just advised that after recent decoration a pipe had burst and this was why the decor was damaged but no change of room was offered. Especially when we were already paying an extra, and not inconsiderable, charge for having the dog but getting what we felt was a lot less, considering for that charge the hotel provides nothing for dogs (no towel at the door, no bowls, no treats ect, where other pet friendly hotels provide a welcome package particularly when it is a £20 per night charge) and you are not allowed you pet anywhere else inside the hotel, I doubt I would recommend to friends or family, especially with pets.
It is a shame really as after reading the reviews the rest of the interior of the hotel sounded lovely.
On the plus side the grounds are fabulous, although if you were hoping to visit the craft centre shown on balbirnie house hotel website then I can tell you after trying to visit it for 3 days I personally had to advise staff that it no longer existed.
The staff however were generally speaking excellent and very helpful.
The food for dinner in both the orangey and the bistro was also fantastic however after ordering room service for breakfast I think it had sat a little too long and was also a bit disappointing.
The cocktail man was great however I did try and order the cherry cocktail both nights but the hotel didn't have the ingredients, another shame.
Overall I feel there is more negatives than positives in our experience especially being aware that other couples received a free room upgrade to a suite on arrival and we were stuck in a less than average alternative and paying more money for it.
I do feel bad for leaving such mediocre feedback and would be happy to provide the photographs taken in the room. As I said it was just a shame as there were some parts of the hotel that were fantastic, it was just outweighed this time for us and it won't be on the top of the list to revisit.
- Official Description (provided by the hotel):
- Balbirnie House is a quite unique multi-award winning country house hotel which combines understated luxury with superb service and outstanding value. Widely acknowledged as one of the finest of the privately owned small luxury hotels in Scotland, Balbirnie offers a wonderful experience, whatever the occasion of your visit. Fine food, lovely surroundings and above all a real sense of friendly Scottish hospitality combine to create quite a unique setting for today’s house guests to enjoy. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Odigeo, Hotels.com and Priceline so you can book your Balbirnie House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Balbirnie House Hotel Markinch
- Balbirnie House Markinch, Fife