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Eco Hotel Uxlabil Atitlan
Certificate of Excellence
GreenLeadersBronze level
Denton, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“One of the Best”
5 of 5 bubbles Reviewed 22 August 2013

A group of folks from my church stays at the Uxlabil every year while we do volunteer work in San Juan and San Pable. The hotel is a highlight of the trip. Every member of the staff--even those I just talk with on the phone or by e-mail--are very friendly and always eager to help. The rooms are delightfully decorated and spacious. And of course their views are spectacular.

The hotel staff engages a local couple to cook for us--Melina and Eligio. Their meals are beautiful, nutritious and delicious.

We've met the owner and he is charming and most solicitous of his guests.

  • Stayed July 2013, travelled with friends
    • Value
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Helpful?
Thank tampkem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uxlabilatitlan, Administration & Reservations at Eco Hotel Uxlabil Atitlan, responded to this review, 22 January 2014
Thank you so much for your kind review Molly and we hope that every time you come to Guatemala and to San Juan you can see improvements in our installations and our service quality. See you in july! :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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99 reviews from our community

Traveller rating
    48
    32
    10
    2
    7
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15
33
10
7
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Spanish first
  • Any
English first
Cleveland Ohio
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 6 May 2013

My wife and I stayed at this hotel in April of this year while visiting San Juan on Lake Atitlan. San Juan proved to be a great town to stay at. People were friendly, safe, and the clothing and arts fantastic, and you get a real feel for life in a Mayan town. We highly recommend San Juan

However we have mixed reviews on the Eco Hotel Uxlabil Atitlan. First of all we were fortunate because they had just hired an American to run the hotel so he was really able to help us in dealing with the primarily Mayan and Spanish speaking staff. Without him we would have had many problems. The staff for the large part is wonderful, honest, and friendly.

The grounds of the hotel and the hotel setting are SPECTACULAR. In the morning we would watch the hummingbirds go from flowering tree to tree, in the afternoon watch the ducks and cranes in the reeds near the dock, and at night watch the thousands of fireflies. Truly a natural and fantastically relaxing hotel. For that reason alone I would recommend the hotel.

However overral I would not recommend the hotel because of the room, the food, and the difficulty sleeping. First the room is more like a cave than a room. You get lovely views from your windows of the lake but when the windows are closed the stone walls and floor make you feel you are in a cave. The horribly poor lighting does not help this. Cleanliness is average at best and if you are not a seasoned third world traveler I would not recommend. We did have really hot water. The food is horrible and the cook quite literally poisoned us. DO NOT EAT HERE. The first night we got suckered into eating dinner there, paid 18 dollars(very expensive for San Juan) for frozen fish sticks, and then got to see the staff chowing down on the food we paid for. Breakfast was frightening and by day two we both were sick and that lead to us staying another night. Coffee was never ready in the morning on time and food was late. Also, do not drink here as four dollar bottle of Argentina wine was being sold for twelve dollars. Lastly, to add insult to injury you will get no sleep here. The road from San Pedro to San Juan lies on the hill above the hotel. As the buses go from San Pedro into San Juan they BLARE their horns as they go down the hill. The first buses start running a little after 4am. So, if you like being awoken by the sound of a bus honking its horn every 30 minutes then this is your place! The first morning we thought a large freighter was docking outside because the horn was so loud...

Still, the hotel was great and we took tons of photos. We did do the Mayan Sauna which was really cool. The gardens are great and again you get a taste for life in a real Mayan town. The staff, minus the cook, were wonderful and we got to know them all by name. The new American manager made a good positive difference for us and without him we would have checked out after the first night. So, a mixed review. They were trying to get things in order. Lastly, double check your bill!

Room Tip: Upper floors were better for views. Absolutely not wheel chair or handicap accessible. IMultiple f...
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Christopher C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed 6 August 2012

The staff at the Eco Hotel is absolutely lovely. They really want you to have a memorable experience - from using the kayaks to enjoying a homemade breakfast. Note, however, that they don't speak any English. Using my iPad app Spanish, my friend's high school Spanish, and lots of hand gestures and sound effects, we were able to communicate and have a few good laughs.

Unfortunately, much of the front property is submerged. The only way to get to the hotel is to hike through coffee and corn plants on a very narrow track that you wouldn't see if you didn't know to look for it. Our shuttle driver had no idea where the hotel ways and had to ask the locals. Don't be surprised when you are driven down a narrow lane, past the firehouse (bomberos), and almost into the lake when the road ends. There is a sign for the hotel on a chain link fence that alerts you to the entrance. Be prepared to carry your suitcase along the trail and up the steep steps to the hotel although they will carry it out for you on your departure.

Unlike what was advertised, there are no tvs in the hotel. The only way to get wireless internet is if you remember to ask as soon as you arrive - after that, the person who has the code is usually at home. The staff includes a cook, receptionist, and 2 landscapers/handmen who seem to randomly be around the property at various times.

There is nothing in San Juan, but you can easily get a tuk tuk in town to San Pedro for 5Q. You can also ask to have them call a ferry boat for you which will pick you up at the hotel dock.

While the facility is somewhat run down, the location is peaceful and relaxing with a beautiful view of the lake.

  • Stayed August 2012, travelled with friends
    • Value
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Helpful?
1 Thank Kat9699
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nebaj, El Quiche, Guatemala
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 14 April 2012

Lakeside on a calm and relaxing bay. Great views and so peaceful to watch the men fishing in the bay. Rooms are really big, clean and cozy with a cottage-y feel. All staff is incredibly friendly, caring and all have great stories to tell. It is just a 2 minute walk to the center of the town of San Juan, a wonderfully clean and quaint town with almost no tourists. This is not the place to go if you want to party, because San Pedro and other main tourist towns are at least a 10 minute taxi drive away. This is a place to come and relax and enjoy peace and quiet on the Lake.

Room Tip: Rooms on the top floors have a better view.
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Lindsay R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
england
Level Contributor
62 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 16 February 2012

Stunning views over the lake towards the volcanos and terrific gardens with many English flowers provide a wonderful backdrop. Rooms are very pleasant but make sure you get a clear view of the lake - obliging staff were happy to help with this.
The restaurent was cheaper and better than we anticipated.
The nature reserve next door was great fun and takes between 1-2 hours. Lovely butterflies too.
Beware of the coffee flies. Bites really nasty - much worse than mosquitos - caught us unawares.

Room Tip: Make sure you have a clear view of lake. We had 305, it was great
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  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank heathraven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berkeley
Level Contributor
140 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 12 December 2011

We've stayed at some beautiful hotels around the world but the entire wall of our room was the lake and volcano view. It was every picture of Lake Atitlan. 4 rooms have this completely unobstructed view - 214,215,314, & 315.
The hotel is first class. Excellent service, very good restaurant, clean spacious rooms. The road to the hotel was built to stop invading tanks I think. Awful.
There have been complaints about the 55Q fee to just walk around the gardens. I won't comment on the rightness or wrongness of this but these are EXTENSIVE gardens. We spent hours discovering new hidden gems and a wide collection of birds. Don't miss the massive vegetable garden. It is a sight to behold.
We've been to Panajachel several times so skipped it, except for the used clothing market at the firehouse where true bargains are to be had, and ate dinner at the hotel. After a day of visiting the towns around the lake it was a relaxing pleasure. Breakfast on the outdoor patio also should not be missed.
Finally sitting in their hot tub on the edge of the lake was worth the room cost right there.

Room Tip: Check the room and try for the best view you can. Third floor for sure.
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  • Stayed November 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank oldjgw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rhode island
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 November 2011

I should have written this review years ago. My wife and I have been bringing groups of university students to Guatemala for a month-long Study Abroad summer session for five years now, and each year have spent a week or so at the Uxlabil. All in all, it is our favorite hotel in all Guatemala. The entire staff is extremely friendly and helpful, the view is magnificent and the food is first rate. San Juan is an extremely clean and friendly little town and while the hotel is a ten-minute walk from its center, it is very safe and pleasant, even at night. Don Francisco, the owner, has become a good friend, as have all the staff, and we always look forward to this part of our month in Guatemala. Our students love it also.

Room Tip: All three levels have great views of the lake and the volcanoes. The third floor IS better, but only...
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  • Stayed June 2011, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank zorrogrisRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Eco Hotel Uxlabil Atitlan

Property: Eco Hotel Uxlabil Atitlan
Address: Km 175 | San Juan la Laguna, Atitlan, San Juan la Laguna 07017, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > San Juan la Laguna
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #2 of 3 B&Bs / Inns in San Juan la Laguna
Price Range (Based on Average Rates): £
Hotel Class:3 star — Eco Hotel Uxlabil Atitlan 3*
Number of rooms: 16
Official Description (provided by the hotel):
We are an eco hotel on the shores of lake Atitlan. A special hotel, with excellent view from every room, peaceful and with many activities inside the hotel and its surrounding; we are near a Mayan Tzutujil village called San Juan La Laguna, were you can learn about their interesting culture. We are specialized in bird watching and making different kind of tours (adventure, hiking, cultural, relaxing tours and more) ... more   less 
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Also Known As:
Eco Hotel Uxlabil Atitlan Guatemala/Lake Atitlan - San Juan La Laguna

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