We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great stay! Renovations were a bummer.” 4 of 5 bubbles
Review of Four Points by Sheraton Caguas Real Hotel & Casino

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Four Points by Sheraton Caguas Real Hotel & Casino
Ranked #1 of 1 Hotels in Caguas
Certificate of Excellence
GreenLeadersSilver level
Sun City Center, FL
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Great stay! Renovations were a bummer.”
4 of 5 bubbles Reviewed 3 June 2014

Pros:
Excellent staff, good food in the restaurant, swimming pool, close to interstate, Casino attached

Cons:
There were a lot of renovations happening when I visited in February 2014. The exercise equipment was pretty much all broken and there was always the smell of paint through the hallways.

If you're looking for a nice relaxing getaway in Puerto Rico, this is a great location. It's located off the interstate and has a golf course less than a quarter mile away. A few coworkers went for a jog in the mornings and really enjoyed the scenery in the surrounding areas. The area seems peaceful and the parking lot is protected by a security gate and security guards. If you like quiet I would also recommend getting a room on the higher floors. I was on the first floor next to the pool and there were a few pool parties and just general fun that can get pretty loud.

For service, the staff was excellent! I had a few issues with the TV and A/C in my room, and both issues were handled immediately with a smile. The folks in the restaurant always greeted us with a smile and were extra helpful. The only thing that I didn't like was the service, but it was just an adjustment to the way the service is on the island. I'm from Florida and you get used to the staff being very attentive and checking on you every so often, but there it's more about them giving you space and letting you call them if you need something. Where I kind of like that philosophy, sometimes it would take 10-20 minutes just to get our receipt so that we could check out. It's all about personal preference, so some folks will enjoy this method and others will not.

I was visiting on business, so the location was great because we could jump on the interstate and get to our destinations pretty easily. While there we visited the surrounding area, San Juan (approximately 30 minutes) and the El Yunque rainforest (approximately 45 minutes).

Overall I would definitely recommend this resort as a good destination in Puerto Rico. You're far enough away from the city that it's laid back and doesn't have much traffic, but you're right off the interstate so you can get to most cities fairly easily.

Room Tip: Higher floors have less surrounding noise Player card is free at the casino
See more room tips
  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Meta4wzrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review, 15 July 2014
Dear Meta4wzrd,

We are delighted about your positive review in regards your past stay at the Four Points by Sheraton Caguas Real. We are happy to hear that our staff delivered a memorable experience and that our product and services exceeded your expectations. We have been undergoing a minor renovation to better cater our guest needs including the painting of our main building and we truly apologize that this situation affected your experience. We will share your genuine concerns with our leadership team so we can address these issues. We look forward to welcome you back.

I remain at your service,

Flavia Bonilla
fbonilla@fourpointspr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

353 reviews from our community

Traveller rating
    161
    97
    57
    17
    21
See reviews for
133
66
18
79
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Waterbury, Connecticut
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

I stayed at the Four Points for 2 nights and enjoyed my time there. I was able to do a late check out on my last day there, which really helped. The pool and hotel were very nice, and I am very pleased with my choice in staying here.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sylvia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review, 15 July 2014
Dear Sylvia G,

I am glad to see your positive review and to know that you had a pleasant experience at the Four Points by Sheraton Caguas Real. At Four Points by Sheraton your comfort is our commitment. We hope to see you soon.

Regards,

Flavia Bonilla
fbonilla@fourpointspr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fitchburg
Level Contributor
96 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 30 May 2014 via mobile

Four Points Sheraton is a very good hotel. Very clean, staff is enjoyable pleasant and very helpful. Is very well located,closed to the metropolitan area and just minute from the east coast. Is very convenient and I will say it's affordable.

  • Stayed December 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jose C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review, 4 June 2014
Dear Jose C,

We greatly appreciate you sharing your experience regarding your recent stay at the Four Points by Sheraton Caguas Real. Your review needs no comment except thank you for choosing our hotel and we hope to see you soon. Glad to know you have become a loyal guest for life.

Hope to welcome you again.

Flavia Bonilla
fbonilla@fourpointspr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belmont, Michigan
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 May 2014

I read the reviews be for we came. Someone was unhappy with ripples in the carpet, some one else thought the rooms could be cleaner. Who cares when the staff was so exceptional. Yes you are going to have ripples in the carpet with countless suitcases drug across, and they are working on that. The rooms were clean for my stay. My spouse was there for business in Arroy. I was there for fun the checkin was most pleasant and helpful. Everyone was very friendly and helpful. They talked to you gave you ideas and sugguestions of things to do and see. Even the guy running the floor polishers in the lobby said go to Rain Forest, even though some of the roads were closed.
So glad he did, what we were able to see was awesome. Patrick found out I was gluten free and made special to store for so I could have toast in the mornings. Trainee, Jessica was so cute and friendly, she wanted to know how day at the forest had been when we came back.
The staff also recommended other places to eat and even called restaurant to ensure menu was in English. I don't know how a manger can teach and instill in a staff all that personal touch but she sure has. Doing the fire drill she, manager, saw that I was from the mainland, so she come up to me and translated what the fire marshal was saying.
Now to the pillows and comforters... Where to begin they are the best, fantastic, awesome. We stayed in the Mirage in Vages, a four star hotel , they had these same pillow and comforers
Also like the option have not having clean sheets everyday. Don't do that at home why should waste the environment when traveling... Sorry this is soooo long but I've never stayed in hotel with this kind personal touch, even the Mirage. Pat from Michigan

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review, 4 June 2014
Dear Patricia B,

Thank you for writing to us to share your experience at the Four Points by Sheraton Caguas Real. We also appreciate your compliments concerning pillows, comforters and the exceptional staff. We have some exceptional associates and managers Patrick being one of them. Thank you for taking time to single him out. Finally, the manager that spoke to you during the fire drill was me and it was truly a pleasure to acknowledge you.

We hope to see you soon.

Flavia Bonilla
fbonilla@fourpointspr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Juan, Puerto Rico
1 review
5 of 5 bubbles Reviewed 16 May 2014 via mobile

I spent only one night here, and it was enough for me to say that I'm sure I'll be back. The hotel is excellent if you want to be close to the nature and have a nice time being relaxed. Desiree, at the front desk was very friendly, helpful and gave us a beautiful room. She definitely exceeded our expectations. The parking fee is not expensive ($10 per night-self parking) and is very accessible. Overall, the hotel is very cozy.

Stayed May 2014, travelled as a couple
Helpful?
Thank MarcosRivera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review, 4 June 2014
Dear Marcos Rivera,

Thank you for sharing your wonderful experience with the rest of the world. It’s great to hear back from guests who enjoy themselves during their stay. I am pleased to hear that Desiree was able to accommodate all of your needs and also that exceeded your expectations.

We hope to see you soon for another relaxing experience.

Flavia Bonilla
fbonilla@fourpointspr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pembroke Pines, Florida
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 2 May 2014 via mobile

It was a convenient location close to hospital and town. Caguas is home for my family it was nice to see the progress. Room service was good except for shortage of towels on first day. I only have 2 suggestion: all roads that lead to hotel entrance should be well lit-especially if your coming off the main highway. The other personal suggestion is that the Puerto Rican flag was slightly higher than the American flag and it should have been equal in height or slightly lower than the American flag..as told to me by a long time retired service man.

Stayed April 2014
Helpful?
Thank chichilliamonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review, 4 June 2014
Dear chichilliamonk,

Thank you for your wonderful review about your experience at the Four Points by Sheraton Caguas Real. I am so happy to hear that you enjoyed your time with us and our fantastic location. All of our staff do their best to ensure that every guest leaves the hotel 100% comfortable and excited to return. Also I am happy to share that our flags were accordingly aligned based on your honest feedback. Our middle flag pole was higher than the other two and I apologize if this was an inconvenience for you.

We look forward to welcoming you back in the near future.

Flavia Bonilla
fbonilla@fourpointspr.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wasatch Range, Utah
1 review
4 of 5 bubbles Reviewed 23 April 2014 via mobile

I usually come here a lot with my coworkers and we get good service from front desk usually Carmen, Maria or Jorge the rooms are always on point and this time it was all a disaster the rooms where messy and the girl at front desk Desiree was rude for the second time I had already called months ago and tried to file a complaint but they just offered some coupons this time she smelled like she had just finished smoking a ciggarette and was actually sweaty

  • Stayed March 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Worldwide12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flavia B, Manager at Four Points by Sheraton Caguas Real Hotel & Casino, responded to this review, 5 May 2014
Dear worldwide12,

Thank you so much for your feedback and for sharing them in TripAdvisor. As a loyal customer your comments are truly important to us. I am glad to see that our front desk team was able to deliver a great experience. On the other hand I will share your comments regarding Housekeeping with our leadership team to address them. In regards to your last opportunity I would kindly ask you to get in touch with me at your convenience at fbonilla@fourpointspr.com to further discuss.

Flavia Bonilla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Caguas
24.4 mi away
Embassy Suites by Hilton Dorado del Mar Beach Resort
18.4 mi away
Condado Vanderbilt Hotel
18.8 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 46 in San Juan
4.0 of 5 bubbles 6,669 reviews
Show Prices
Show Prices
Show Prices
17.1 mi away
Embassy Suites by Hilton San Juan Hotel & Casino
17.4 mi away
San Juan Water & Beach Club Hotel
18.3 mi away
Wyndham Garden at Palmas del Mar
Show Prices
Show Prices
Show Prices

Been to Four Points by Sheraton Caguas Real Hotel & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Caguas Real Hotel & Casino

Property: Four Points by Sheraton Caguas Real Hotel & Casino
Address: 500 Alhambra en Granada Blvd., Caguas 00726, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Caguas
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Caguas
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Four Points by Sheraton Caguas Real Hotel & Casino 3*
Number of rooms: 126
Official Description (provided by the hotel):
Four Points by Sheraton Caguas Real Hotel & Casino is a short drive from downtown San Juan, and a couple minutes away from major corporations. The perfect retreat, with flexible space for any event. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travel Republic (UK) and Odigeo so you can book your Four Points by Sheraton Caguas Real Hotel & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Four Points By Sheraton Caguas Real Hotel And Suites
Four Points By Sheraton Caguas Real Hotel Caguas
4 Points By Sheraton Caguas Real Hotel & Suites
Sheraton Puerto Rico
Four Points Puerto Rico
Puerto Rico Sheraton
Puerto Rico Four Points

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing