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“Destination garden surrounded by superior hotel”

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Hotel Chinzanso Tokyo
Ranked #1 of 21 Hotels / Ryokan in Bunkyo
Certificate of Excellence
Ann Arbor MI
Level Contributor
99 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Destination garden surrounded by superior hotel”
Reviewed 29 July 2014

We had a great experience at Hotel Chinzanso where we stayed for four nights as part of a group conference. Memorable. The huge largely camellia garden with a pagoda, waterfall, and many other features was amazing. We walked around it at least twice a day, changed with the sun and the weather. The hotel is a former Four Seasons, now independent, and very competently managed. It is kept very well as it appears to be a major wedding site, we enjoyed watching at least 5 different weddings during the Saturday we were there. Hard to tell as there were kimonos, colored lavish gowns and traditional western white gown in abundance. Breakfast which was included could be either Japanese or western. Both were great. Wonderful Japanese plate of varied choices, and truffled eggs Benedict with fresh shaved truffles. Our room was spacious and modern. Great view of the garden and pagoda from a large circular window. Great bath, shower, separate WC, and heated floors. Towels and bed linens were luxurious. Beds very comfortable.
The concierge who we consulted often as this was our first trip to Japan was so helpful with a variety of questions and requests. The restaurants, only some of which we were able to sample looked excellent. Excellent pastries and Japanese candies in the gift shop. We enjoyed an excellent quick pasta dinner in the Italian restaurant when we arrived late the first night. Although not centrally located we had no trouble with transportation. An elegant hotel with superior amenities, and a truly memorable garden. Great for a stay, and not bad for a wedding either!

Room Tip: Ask for a room with a circular window overlooking the vast central garden. Either the pagoda or the...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank trbj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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651 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Burlington, Vermont
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 July 2014

Don't go to Tokyo without experiencing this Hotel. We stayed in many 5 star hotels in Tokyo

and this is still our favorite. We were so happy we are sending are daughter there in a few weeks for the week-end before she returns to the U.S.

The staff is absolutely superb.

Room Tip: Face the fabulous garden if you can.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelchinzansotokyo0, フロント オフィス マネージャー at Hotel Chinzanso Tokyo, responded to this review, 3 September 2014
Dear Susan G San,

Thank you for staying at our hotel and for leaving your comments on TripAdvisor. The feedback from our guests is very valuable to us as we want to provide the best possible service. We were very happy to read that Hotel Chinzanso Tokyo is still your favorite and are looking forward to meet your daughter here. The staff will be more than happy to assist her as well.
Hope we can welcome you back in the near future.

With warm regards,

Hotel Chinzanso Tokyo
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 July 2014

The rooms are very large and come with L'Occitane amenities. The room had a very nice view of Tokyo at night time and its nice to watch while sitting in the comfortable chairs that the rooms have. The hotel really feels like a luxury hotel and you can see that from decorations, all the way to the staff which provided excellent service. Distance from the subway is a bit far, but we made use of the free shuttle service to Ikebukuro that runs (half?) hourly to visit the center. For us it was actually a good thing that this hotel is located in such quiet area. We could enjoy the busy city atmosphere during the day, and relax in a peaceful and quiet neighbourhood in the evenings. One of the highlights of the hotel is the garden, which is free of charge for guests and non-guests.

  • Stayed January 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Amsterdamert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelchinzansotokyo0, フロント オフィス マネージャー at Hotel Chinzanso Tokyo, responded to this review, 3 September 2014
Dear Tom H San,

Thank you for staying at Hotel Chinzanso Tokyo and for leaving your valuable comments on TripAdvisor. We are happy to read that you enjoyed your stay and considered the service excellent. The staff is always doing its utmost to satisfy guests. As you mentioned, it is very quiet around the hotel thanks to our vast garden and greenery. It doesn’t feel like being in the big city. It is less than a 10 minute walk to the nearest subway station. The shuttle bus runs in the weekends to Ikebukuro station but there are also regular buses and/or taxi’s which will take you quickly to other nearby stations.
The garden is indeed a highlight of the hotel and is very different in each season. We hope you will have another opportunity to visit us and enjoy the garden for example in early summer when the fireflies are around.

Hotel Chinzanso Tokyo
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fukuoka, Japan
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 June 2014

Let's start with the bad points:
1) Walking from the subway station can be a bit taxing, especially after the entrance through the garden is closed (around 10ish). We had no problems finding a taxi after getting out from the subway though, and there are always taxis waiting in front of the hotel, so no loss of time.

2) Communication with the spa is difficult. I wanted to offer my mother a treatment for her birthday, and despite several mails AND an offer to pay beforehand AND a visit in order to confirm that there should be no mention of the costs, the lady in charge of the treatment still had to tell her what the room would be charged. I did not like much the small envelope slid below the door to remind me either. Still, the treatment was good, and I guess that is all that matters.

Apart from that, the staff was wonderful and the beds are great (best sleep we had in Japan).

We only had the western breakfast and it was filling, despite being à-la-carte.

Will definetly stay there next time I go to Tokyo

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chiisanawani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JAPAN
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 May 2014

Not only registered guests also public people can enter and walk around the beautiful garden. This hotel is located in the central area of Tokyo, but, its garden is beautiful and leafy. Every weekend, many wedding parties are held in the hotel. So, you can see the traditional Japanese wedding suit here.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Suits_caser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aurora, Oregon
Level Contributor
242 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 27 May 2014

This is a wonderful luxury hotel, from the moment you want in the you walk in the door, a wonderful experience. The room is comfortable, the service impeccable, the garden lovely. The hotel caters to a lot of weddings, so there is lot of amenities and expensive restaurants. The directions to the hotel are excellent, I took the bus from the airport which was convient and inexpensive.

The only caveat is that the hotel is located away from the busy active center of the city. This is great for people looking to get away from the crowds. Also, the style is classic but with elements of the traditional, but not the bright and modern style of Tokyo.

Enjoy the garden and the walk among the camelia's.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steve-h132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Collins, Colorado
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 May 2014

Finding a spot to "de-stress" in Tokyo can be a challenge. This hotel provides an oasis from the bee-hive of activity that is part of the energy and charm of Tokyo. The reception at the door, at the desk, and the escort to your room sets a new standard in service in my experience. The rooms are quite, clean, clean, and did I mention clean. The real treat of this hotel is its gardens and grounds that demand a walk and some quite time. The food and service at the restaurants in the hotel meet the same standard of excellence for the hotel.

It is not the least expensive hotel in Tokyo but the best value to what it does cost. You cannot put a price on service and tranquility.

Room Tip: Try to get a garden view room on an upper floor.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Chinzanso Tokyo

Property: Hotel Chinzanso Tokyo
Address: 2-10-8 Sekiguchi, Bunkyo 112-8680, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Bunkyo > Ikebukuro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Bunkyo
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Hotel Chinzanso Tokyo 5*
Number of rooms: 267
Official Description (provided by the hotel):
Hotel Chinzanso Tokyo is located uptown in Mejiro. While it is in the heart of Tokyo, the hotel is surrounded by our spacious scenic green garden, which gives the hotel an aura of quiet serenity. The property consists of three buildings: the hotel, the plaza and the tower; and a traditional-style Japanese garden. The hotel has 260 rooms, 36 banquet halls, 5 wedding facilities and 12 restaurants. The garden lets our guests experience the four seasons through its changing colors: camellias bloom in the winter, cherry trees bloom in the spring, fireflies fill the garden in the summer and the leaves change colors in the autumn. Please come and see why so many of our guests are awed by the changes of the seasons in the garden. ... more   less 
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Also Known As:
4 Seasons Hotel Tokyo At Chinzan-So
Four Seasons Bunkyo
Four Seasons Hotel Bunkyo
Four Seasons Tokyo
Bunkyo Four Seasons
Hotel Chinzanso Tokyo Japan

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