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“Excellent stay” 4 of 5 bubbles
Review of Shangri-La Hotel, Tokyo

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Shangri-La Hotel, Tokyo
Ranked #4 of 74 Hotels / Ryokan in Chiyoda
Certificate of Excellence
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Excellent stay”
4 of 5 bubbles Reviewed 23 December 2013

Stayed here in Nov and could t be happier. Really top class service and went out of the way to help in any way they could. Room was very contemporary and a really lovely health club and gym.
Hotel breakfast which was included in the rate was really nice and a great selection.

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank benmurrell83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,336 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (169)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
New York City, New York
Level Contributor
93 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 23 December 2013

180 degree change from my experience at the Fullerton in Singapore, Shangri-La Tokyo was just superb. Service, service and service. Despite the fact the hotel is located near the very busy Tokyo station, it is so peaceful. Once you are in the hotel, very calm and beautiful. I once lost my earring and they found it and returned it to me! Since then, I have been a great fan. Once again, they did not disappoint me.

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Beekeeper888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
2 reviews
4 of 5 bubbles Reviewed 18 December 2013 via mobile

It was very nice. The room was really comfortable. I LOVE the hotel's decoration.

Stayed December 2013, travelled with friends
Helpful?
Thank lesolei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 bubbles Reviewed 11 December 2013

It was my first time in this hotel. The hotel is located INSIDE (or nearly) Tokyo Central station. It's soooo convient to travel all around Japan as no need for a cab. It's best location if you need to do 3 or more cities from Tokyo by train (expl. North and South). The hotel is brand new and at level of Shangri la in Asia. The indoor pool is beautiful (not very deep of course) with a view on Tokyo. Rooms are very confortable and breakfast is excellent. Concierge was perfect to organise limo to airport.

Room Tip: I've only tried one side so not enough experience to advice
See more room tips
  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DKoshka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dakar, Senegal
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 3 December 2013

We booked a Horizon Premier room of this hotel.

The hotel is very centrally located next to Tokyo Station, near the Imperial Palace; and since its located in the top floors of an office building and therefore very quiet.

Our room, which was located on a corner of the building, had wonderful large glass surfaces with great views.

The service at the hotel was excellent every time; and the room service even outstanding.

It is definitely worth a visit.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
155 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed 2 December 2013 via mobile

This chain in tokyo was a surprise the ambience is sophisticated but it still carries the shangrila colors. By far one of the best shangrila hotels. The only comment is not enough japanese choices for food. Room was excellent including amenities!

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Denmayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg, Germany
Level Contributor
133 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 27 November 2013

I have stayed at 17 Shangri La Hotels and this may be the best one, even knocking my sentimental favourite of Singapore off the winning spot. Our room had an a true 'wow' effect as there was an amazing full window over Tokyo under which was a built-in curved divan couch which stretched the full window length. I would have been happy to lie there all day with Tokyo at my feet. The hotel organised a personal city guide for us, her English language skills were excellent and her general knowledge of the city seemed inexhaustible. The famous Shangri La breakfast buffet was smaller than usual as the hotel seems to have fewer rooms than the average S-L, however it was exquisitely presented with all that one could desire. We ate at the hotel's excellent Nadaman restaurant as well. Highly recommended!!

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Skib99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, Tokyo

Property: Shangri-La Hotel, Tokyo
Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Chiyoda
#3 Spa Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
#4 Luxury Hotel in Chiyoda
#4 Family Hotel in Chiyoda
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Official Description (provided by the hotel):
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 
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Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan

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