We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“exceptional!!!” 5 of 5 bubbles
Review of Shangri-La Hotel, Tokyo

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Shangri-La Hotel, Tokyo
Ranked #4 of 74 Hotels / Ryokan in Chiyoda
Certificate of Excellence
Denver, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“exceptional!!!”
5 of 5 bubbles Reviewed 17 January 2014

Shangri-La was supurb in all respects. From meeting us at the train to guide us to the hotel, to an excellent health club and pool. Service was unbelievable. They spoiled us...... They also allowed us a wheelchair for the three days we were there.


Room Tip: Great views....
See more room tips
  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank JohnAC24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,334 reviews from our community

Traveller rating
    1,009
    229
    59
    25
    12
See reviews for
349
402
99
319
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (169)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Sydney, Australia
Level Contributor
76 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 bubbles Reviewed 16 January 2014

This is a really beautiful hotel and the staff here are incredible. They are so gracious - I suspect they are all hand picked - because each and every staff member here - not only provide the best service to their ability but they also show initiative and genuine warmth. Not stuffy at all - as I anticipated. Instead - friendly. How pleasant.

The hotel is literally dripping in contemporary art works - its amazing really - even the elevators!

The breakfast is scrumptious - it really knocks the socks off any other hotel breakfast I've ever experienced. The special selection choices - were outstanding.

The only only criticism is the allowance of smoking in public areas. Its really not a good idea in these modern times when health issues should require better policy direction. However loved the signature fragrance upon entry to the hotel.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Luxecarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taipei, Taiwan
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 13 January 2014

For the past ten years we have come to Tokyo many times and stayed at different hotels, from budget inn and upscale chain hotels. This time I chose to stay at the Shangri La as my wife stayed here for meetings and it appeared to be a good idea to join her afterwards. We stayed at the horizon floor with club access which gave us a great view over the east side of Tokyo. Service was spotless, staff very knowledgeable and the room was very quiet. Hotel is right next to Tokyo station which makes it very easy to go anywhere. We paid Amex FHR rate which is good value for us

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Dynajochen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
São Paulo
Level Contributor
136 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 13 January 2014

Everything about this hotel is perfect: location, staff, services, room, bathroom… As we were planning to travel to Hiroshima on the 1st January, we asked the hotel to purchase the train tickets and charge the room bill. All was done with competence, and the tickets were waiting for us when we checked in. The hotel offers a very useful "meet and greet" service at the train platform in Tokyo Station, right next to the hotel. The pool is awesome, lovely view.
Highly recommended. Free wi-fi in all rooms.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Buriti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 12 January 2014

Rooms were great, staff highly professional and exquisite food. Every time I had to call the concierge, they were highly responsive. The two restaurants I've tried (afternoon tea and japanese) were serving exquisite food and the ambiance at the bar were very nice (great view of Tokyo from there).

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nathanfromparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 9 January 2014

We had a lovely stay at Shangri-La Hotel in Tokyo. The staff were great and welcoming all the time. Our Japanese is poor but the staff nearly all spoke English very well. The rooms were very comfortable and the food and service was tremendous. We would recommend the Shangri-La very highly.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rjkahler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 6 January 2014

This is the second time our family has stayed at Shangri-La Tokyo. Again the experience was amazing, second to none. The staff are wonderfully warm and so courteous and extremely helpful. Rooms are luxuriously beautiful throughout. The food is truly delicious. Location is perfect, right next door to Tokyo station, literally a 1 min walk - staff even take you and collect you from your bullet train platform. Do yourself a favour and stay here, just for the experience!

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Bel I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Chiyoda
Ginza / Tokyo Nihonbashi
Mandarin Oriental, Tokyo
Ginza / Tokyo Nihonbashi
The Tokyo Station Hotel
Ginza / Tokyo Nihonbashi
Four Seasons Hotel Tokyo at Marunouchi
Show Prices
Show Prices
Show Prices
Ginza / Tokyo Nihonbashi
Palace Hotel Tokyo
Palace Hotel Tokyo
#1 of 74 in Chiyoda
4.5 of 5 bubbles 1,003 reviews
Ginza / Tokyo Nihonbashi
The Peninsula Tokyo
The Peninsula Tokyo
#5 of 74 in Chiyoda
4.5 of 5 bubbles 1,585 reviews
Ginza / Tokyo Nihonbashi
Imperial Hotel Tokyo
Imperial Hotel Tokyo
#6 of 74 in Chiyoda
4.5 of 5 bubbles 1,852 reviews
Show Prices
Show Prices
Show Prices

Been to Shangri-La Hotel, Tokyo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel, Tokyo

Property: Shangri-La Hotel, Tokyo
Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
#3 Spa Hotel in Chiyoda
#4 Family Hotel in Chiyoda
#4 Luxury Hotel in Chiyoda
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Official Description (provided by the hotel):
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Rakuten, Hotels.com, Shangri-La Hotels and Resorts, Southall Travel, JAPANiCAN, Ctrip TA, TravelUp, Agoda and Odigeo so you can book your Shangri-La Hotel, Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing