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“wonderful stay”

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Shangri-La Hotel, Tokyo
Ranked #2 of 74 Hotels / Ryokan in Chiyoda
Certificate of Excellence
Melville, New York
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“wonderful stay”
Reviewed 5 May 2014

My husband and I visited Tokyo at the end of a two week visit to Asia. The Shangri-La Hotel was the perfect resting finale to our vacation. The room and staff was very welcoming and comfortable. All our needs were anticipated without exception. The hotel was very well located for our needs, within walking distance to the Imperial Gardens, Ginza area and right next to the Tokyo Train station which made it convenient to the entire city attractions. My only complaint was that upon arrival we wanted a simple meal as it was late and we were tired from our travel. The concierge was unable to suggest a nearby casual restaurant that would cost us less than a couple of hundred dollars. Once we went to our room and I checked the internet I was able to locate several buildings in the Marunichi area that was 5 minutes walking distance and had several choices. Other than that the staff was most solicitous and satisfied every need.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank marjelb31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shangri-LaHotelTokyo, General Manager at Shangri-La Hotel, Tokyo, responded to this review, 8 May 2014
Dear marjelb31

Thank you very much for your recent stay with us at Shangri-La Hotel, Tokyo, and thank you for taking the time to share your comments with us. Although, I do regret that your experience with our concierge did not meet your expectations, your comments are appreciated and I will personally discuss this with those concerned within the hotel to ensure that these points are addressed.

Should you have any further comments regarding your experience, please feel free to contact me directly via: socialmedia.sltyl@shangri-la.com as I would be happy to gain more information from you.
In the meantime I thank you again for your feedback and hope to be able to welcome you back to the hotel in the near future.

With kind regards

Jens Moesker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,432 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (184)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Bangkok, Thailand
Level 5 Contributor
88 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 May 2014

After travelling around Tokyo and Kyoto for 9 days, we decided to stay the last two nights in Shangri-La. It was a great way to end our holiday in Tokyo - room was luxurious, spacious and our two kids just simply loved lazing in the room. The concierge staff were all very helpful and spoke excellent English. Excellent location next to Tokyo Station and using Nihonbashi exit, it is less than a minute walk to the hotel.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank hviv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level 6 Contributor
106 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 1 May 2014

Great option for a nice stay at the city... Localization is great, in the central area of Tokyo, just by the train station and underground with restaurants, bars and shopping at walking distance.
The bar is great and has an amazing view...
Rooms and breakfast are great.
Concierge service is very good - they try to support even in details such as getting bus tickets without any extra fee charged.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank NAF22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiev, Ukraine
Level 4 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 May 2014

Stayed in the hotel 6 times, about 15 nights. Most comfortable location next to the Nihonbashi exit of the Tokyo station. The hotel occupies the top floors from 29 to 35 of an office building from where you always get magnificent views of Tokyo. The pool and gym are on the 29th floor facing the Koukyo (Imperial Palace). Friendly and helpful personal. Excellent guest room design with wooden walls and most comfortable bathrooms of the highest Shangri-La standards... Rather expensive but worth the pleasure you get staying there.

Room Tip: Your choice is between rooms facing the Bay or the Imperial Palace.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SAM3710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
talisto
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 April 2014

I stayed in this hotel for a out 6 to 8 weeks on and off while doing work in 2011 and 2012 and go back very regularly when I am in town

I love the location over tokyo station. A few of my favorite ramen shops are on ramen st. Which is a close underground walk away. And my favorite isakayas in in the shin marounuchi building around the corner.

Service is impeccable but that is almost defacto in tokyo and for shangrila.
The rooms are nice and large. Breakfast has a nice mix of choices between Japanese and western style.

The lounge is not as nice a place to chill out as the lounges at the peninsula and the mandarin but that is a minor quibble.

Stayed August 2013, travelled on business
Helpful?
Thank talusto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bali, Indonesia
Level 6 Contributor
118 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 29 April 2014

Not many hotel stay can rival the Shang in Ginza -- it's right next to Tokyo station, in the middle of Ginza, impeccable service, great view, amazing room! Room service even left PJ in our sizes (for adults) when they turned the beds. Our kids spens the whole time sitting next to the window gazing the skyline. A great stay to end our trip in Japan! Thanks to the Shang!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steven t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darwin, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 April 2014

My partner and I recently stayed at this hotel and were unfortunate enough to call upon medical support during this stay. The hotel staff went above and beyond to provide care and extra services for my partner including the organisation of an english speaking doctor and extra late check out. Our sincere thanks to Yasushi Nagano and his staff for exceptional care and understanding during a difficult time for us.

Room Tip: Room service was well priced in copmarison to other hotels during our stay in Japan.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, Tokyo

Property: Shangri-La Hotel, Tokyo
Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Chiyoda
#2 Luxury Hotel in Chiyoda
#2 Spa Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
#4 Family Hotel in Chiyoda
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Official Description (provided by the hotel):
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 
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Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan

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