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“All Around Excellent”

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Shangri-La Hotel, Tokyo
Ranked #2 of 74 Hotels / Ryokan in Chiyoda
Certificate of Excellence
Hong Kong
Level 5 Contributor
79 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
“All Around Excellent”
Reviewed 25 August 2014

From the moment we arrived, the staff could not have been more friendly. The hotel is is excellent condition, is well located just at Tokyo Central Station and has great facilities including an up to date pool and gym. We bought train tickets back to Narita and were escorted, at no extra charge, by hotel staff all the way to our train. It was an excellent touch and made such a memorable impression.

Room Tip: Ask for a room facing the Palace grounds.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank gregcmorley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLTY-owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review, 8 September 2014
Dear gregcmorley,

Thank you so much for reviewing your recent stay at Shangri-La Hotel, Tokyo.
We are delighted to hear your positive feedback, kind words about our hotel and happy to learn that you enjoyed our Meet and Greet service.

We hope to welcome you back soon.

Jens Moesker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,454 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (186)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Camarillo, California
Level 6 Contributor
73 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 15 August 2014

The Shangri-la is an amazingly beautiful hotel. The staff is phenomenal - will go out of their way to help you. Point in case, I asked the concierge which train to use to get to the Edo-Tokyo museum and instead of providing me a map, he walked me to the train! (Tip: hotel staff will pick you up on the platform at the train station when you arrive from Narita and will take you to the platform and drop you off for your return train ride to the airport.)

The rooms are huge for Tokyo and completely staffed with anything you might need. Breakfast room service is fantastic. And I loved how close the hotel was to Tokyo central train station. My home away from home was the Starbucks just inside the train station. Love Tokyo and love the Shangri-la!!

  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thymetotravel999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLTY-owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review, 20 August 2014
Dear hollyj479,

Thank you for reviewing your recent stay at Shangri-La Hotel, Tokyo.
We are delighted to hear your positive feedback and kind words about our hotel and staff.
We are pleased to know that you enjoyed our location, breakfast as well as staying in our room.
We look forward to welcoming you again in the near future.

Jens Moesker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

Great central location next to Tokyo station. Extremely attentive service from English speaking staff. Large rooms and great amenities. Gym and pool small but nice. Breakfast buffet was amazing and included full a la carte menu items. Highly recommend!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLTY-owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review, 20 August 2014
Dear J K,

Thank you for your stay at Shangri-La Hotel, Tokyo and positive review.
We are delighted to hear your positive feedback and kind words about our hotel and staff.
We do hope to have the opportunity to welcome you back in the near future.

Jens Moesker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2014

Whether it's after a 1 in 25 year snowstorm in February, or after climbing Mt. Fuji in July. Or after a rigorous business meeting or after a long trans-Pacific flight, the Shangri-la has proven to be the sanctuary amid the overwhelming city of Tokyo. Upon entry, you are immediately enveloped by the trademark Shangri-la essence. Unlike other Shangri-la's, this hotel is small, intimate and occupy the higher floors for panoramic views. The staff make it a point to greet you by your name and welcome you as if you're in a ryokan. The bed and amenities provide you with much needed relief. Breakfast at Piacere and dinner at Nadaman take your senses to new levels of delight. And oh yes, it's next to Tokyo station - a starting point to get to any place in Japan, or the world.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Rico V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLTY-owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review, 20 August 2014
Dear Rico V,

We are truly honoured to learn that you enjoyed your stay and thank you very much for your warm reviews.
We are delighted to hear your positive feedback and kind words about our hotel and staff.
We will continue to thrive on providing quality and service that would meet your expectations.
We hope to welcome you back soon.

Jens Moesker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 August 2014

Stayed here at the end of our Ski holiday for a few nights and was a perfect way to relax in luxury. Can not speak highly enough of this hotel......it's location, rooms, and staff were all totally amazing. Would highly recommend staying here if you want a little luxury. Soaking the day away in the amazing tub was just fantastic. The turn down service was a lovely added extra with the little things like the bookmarks with beautiful inspirational sayings left on your pillow. The Shangri-La certainly knows the true meaning of service and luxury.

Room Tip: Any room I imagine from this hotel would have an amazing view!!
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank NelsieR05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLTY-owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review, 20 August 2014
Dear NelWalsh,

Thank you so much for reviewing your recent stay at Shangri-La Hotel, Tokyo.
We are delighted to hear that you enjoyed your stay with us.
It is also our pleasure to learn that you enjoyed our turn down service and the bookmarks.
We hope to welcome you back in the near future.

Jens Moesker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2014

The hotel is easily a six star property with excellent service! Convenient location, wonderful staff. Especially Mr Takayuki Yoshioka who is an extremely knowledge concierge and recommended great places

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
1 Thank Winston L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLTY-owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review, 12 August 2014
Dear Winston L,

Thank you so much for having stayed at Shangri-La Hotel, Tokyo and sharing your experience.
We are pleased to know you enjoyed our location and found our Concierge helpful. .
We hope to welcome you back soon.

With kind regards

Jens Moesker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 5 Contributor
72 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 8 August 2014

Hotel is conveniently located at Tokyo station which is great for subway travel. There are many shops in the Tokyo station underpass including a Ramen street.

The room was comfortable and clean. I didn't like the bathtub shower. There was no standing shower option.

While the hotel staff were generally polite and helpful, I did not find consistency in the concierge's service level. At times, it was good and gave useful recommendation which I really appreciated. But I encountered poor service on a few occasions. I couldn't be sure if they were the actual concierge staff or just counter staff standing in. Regardless, I do expect a level of professionalism and ability to provide recommendation service. And in those instances, I was very put off by the attitude and aptitude.

The gym was very small and very dim. It was kind of eerie using it late at night as it was so dark. The walkway outside the rooms was also very dim.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
2 Thank Bluefish7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLTY-owner, 支配人 at Shangri-La Hotel, Tokyo, responded to this review, 12 August 2014
Dear Bluefish 7,

Thank you very much for your recent stay with us at Shangri-La Hotel, Tokyo, and thank you for taking the time to share your comments with us.
Although I do regret that your experience with our concierge did not meet your expectations, your comments are appreciated and I will personally discuss this with those concerned within the hotel to ensure that these points are addressed.
Your feedback is valuable as it is one of the best ways for us to understand how we can improve. Should you wish to do so, please contact me directly via: socialmedia.sltyl@shangri-la.com as I would be keen to learn in more detail with regards to the experience you had. .

With kind regards

Jens Moesker
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, Tokyo

Property: Shangri-La Hotel, Tokyo
Address: 1-8-3 Marunouchi | Marunouchi Trust Tower Main, Chiyoda 100-8283, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Chiyoda
#2 Spa Hotel in Chiyoda
#2 Luxury Hotel in Chiyoda
#3 Romantic Hotel in Chiyoda
#4 Family Hotel in Chiyoda
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Shangri-La Hotel, Tokyo 5*
Number of rooms: 200
Official Description (provided by the hotel):
The splendid Shangri-La Hotel conveniently located adjacent to Tokyo Station. Guests will appreciate Shangri-La's unique brand of hospitality and service, as well as the very finest facilities and amenities while staying within the comfort and warmth of this luxurious Tokyo hotel. ... more   less 
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Also Known As:
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri La Tokyo
Shangri La Chiyoda
Shangri-La Hotel, Tokyo Japan

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