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“Absolutely Top Quality - Ideally Located”

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The Capitol Hotel Tokyu
Ranked #7 of 74 Hotels / Ryokan in Chiyoda
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Absolutely Top Quality - Ideally Located”
Reviewed 3 August 2014 via mobile

We spent 4 nights here in a Club room and were really impressed - this is a top class 5* hotel with large rooms and a discrete level of service that makes you know they are really thinking about you. It is much, much better than the headline hotel brands in London and New York.

The room was large, well equipped and so well maintained that it appeared brand new.

The pool, baths and hot rooms were quiet and relaxing.

The Library Lounge staff were incredibly helpful in arranging restaurants (e.g. remembering our dietary needs and making sure they knew when we arrived). And the lounge itself has great views and quality drinks and canapés.

The location overlooks a shrine and the Presidential House / Imperial Park plus it is on four metro lines so you can get almost anywhere in just a few stops.

Overall, they could not have made our stay more comfortable.

Stayed August 2014, travelled as a couple
Helpful?
Thank Jezza G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (185)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
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English first
Level 4 Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 July 2014

Spent 2 nights in business trip - excellent rooms, food, services, gym, etc... Elegant and sophisticated.
Rooms are big (40sqm?), amazing bathroom/shower, great view and bed very comfortable. A pleasurable stay.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Rrrfff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Julian's, Malta
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 July 2014

very good, clean and well commuted by subway to the other parts of Tokyo. Delicious breakfast. Gym facilities quite small but fair enough. Amazing views from the room.. Rooms were very spacious and comfortable..

Room Tip: rooms are really spacious and comfortable, so all of them are good
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Service
Helpful?
1 Thank marta m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chiang Mai, Thailand
Level 6 Contributor
130 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 23 July 2014

This is my first time in The Capitol Hotel Tokyo, from the first time you step in the lobby, you get that welcome feeling from the helpful and friendly staff. Idea location for getting around Tokyo with several major metro lines beneath the hotel. The rooms are large for Tokyo and the prices are reasonable given the level of luxury in the hotel. Wifi is free, a big plus for business travellers however my only issue is the chair for working at the desk, it is not practical to have chairs without wheels.

There are some nice local restaurants a short walk away in Akasaka just near the TBS building and surrounding streets.

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Steveyinasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 22 July 2014

For a 5 star hotel in Tokyo, the Capitol comes at a reasonable price, so long as you book ahead. Rooms are well appointed with a modern Japanese design, great bathrooms, comfortable beds and all the amenities that you would expect from a top end hotel. It was also very spacious, not what you would expect of a typical sized hotel room in Tokyo.

The location, I believe, is within a business district, but it's within a short walk if you wanted a meal or shop at a convenience store. The hotel is also connected to the subway with 4 lines to choose from, Nanboku Line, Chiyoda Line, Ginza Line(220m) and Marunouchi Line(435m). My wife and I have been here on 2 occassions in the past 6 months, and highly recommend it. No questions, we will return to the Capitol on our next visit to this lovely city.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Okela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
157 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 19 July 2014

Location: located in the peaceful area of the embassies in tokyo yet very well connected to the rest of the city. The hotel is connected directly to a metro station.
Service: service is exceptional - supremely professional and efficient. We were greeted by staff everywhere we walked with the hotel. Check-in was fast and friendly.
Room: we had an upgraded room on a high floor. The room was beautiful and spacious with large windows giving a stunning view of the tokyo skyline. The decor was modern but with a hint of traditional Japanese design. The bathroom was stunning with a large shower and huge bath. Room was spotlessly clean and well maintained.
Restaurants / bar: we had breakfast in the hotel each day during our stay and had something different every day. Excellent choice of Japanese, European or American breakfasts - all beautifully presented and delicious. We did not have dinner in the hotel despite there being several restaurants to choose from.
Lounge: our room gave us access to the lounge where we were able to relax and enjoy beer, wine, cocktails and snacks. There's also a good view from the lounge.

Room Tip: Upgrade to club floor room.
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  • Stayed March 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank cdwc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 4 Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 18 July 2014

I stay at this hotel because it is convenient for our office in Tokyo - and because they pick it. We used to used the New Otani - so switching is not out of the question. The hotel is generally good but expensive - and there are some constant niggling issues which one would not expect at a top hotel - these have been complained of - but are met with a shikata ga jai (shougenai), that irritatingly passive response of "it cannot be helped." So a list of the irritating niggles:

1. The internet system logs all users out of WiFi if they stop using it for even a few minutes, leading to having to go through the login process again and again - 3-10 times per hour! This has been the situation for two years - but management will not address it. Very irritating for business travellers.

2. They are not part of any major airline loyalty scheme. Instead they press you to join an obscure loyalty scheme called iPrefer. What does iPrefer get you - nothing but spam, spam, spam. I get so many e-mails from iPrefer. However, try, even when paying thousands of dollars to get iPrefer points and numbers obstacles are cited, for example (on a recent visit of about a week, 3 rooms booked, pretty high rate paid) - I was told that "you booked through an agent - no no points." I have never encountered this with any other hotel chain (or airline) including for example the Okura - which the Capitol Tokyu sees itself as a rival to. Pretty poor performance.

3. Cripes, breakfast is expensive, then only option is the full buffet when after a few days I would settle for fresh fruit. It is much more expensive than breakfast at the New Otani, a comparable hotel very nearby.

4. The swimming pool is ludicrously shallow - almost un-swimably shallow. No accountant should be allowed to have any say in the design of a hotel swimming pool, on pain of drowning.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank Mack64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Capitol Hotel Tokyu

Property: The Capitol Hotel Tokyu
Address: 2-10-3 Nagatacho, Chiyoda 100-0014, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Akasaka / Roppongi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Chiyoda
#5 Spa Hotel in Chiyoda
#5 Family Hotel in Chiyoda
#7 Romantic Hotel in Chiyoda
#7 Luxury Hotel in Chiyoda
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Capitol Hotel Tokyu 5*
Number of rooms: 251
Official Description (provided by the hotel):
The Capitol Hotel Tokyu is situated very conveniently in Akasaka, the heart of downtown Tokyo. It is located with easy access to famous shopping and dining areas such as Ginza, Roppongi, Shibuya, Omotesando or Harajuku. 4 different subway lines stations are directly connected the hotel building. Guests are able to savor the quiet natural surroundings of Hie Shrine, a serene space surrounded by natural beaty where it is possible to escape the hustle and bustle of Tokyo. ... more   less 
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Also Known As:
The Capitol Hotel Tokyu Tokyo, Japan

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