Aside from the stellar location, I actually thought the room even at the lowest category was very well-planned. From the bedroom space to the cupboard that housed the minibar and snacks, everything was grand and well designed. Comfort was a given throughout. Even the newspapers clipped outside our room each morning I thought was genius in its simplicity. We stayed for 5 nights and although the rooms were great, we felt the service from the reception desk lacklustre. It was manned by an off mix of individuals, at times a little nervous and other times cold and stern. Also, the lounge chairs had so many stains on them and i was a little surprised that a hotel that did so many other things right did not see to them and expected guests to take cocktails and dine in these conditions. On the other hand,the bellhops were probably the most welcoming than any other hotel we've been to and we travel plenty. They were very well informed and much more of a delight to interact with. So in summary, the rooms are really awesome but service, a little hit and miss.
- Official Description (provided by the hotel):
- With an incomparable perspective on the city and a singular, moat-side location across from the Imperial Palace gardens, Palace Hotel Tokyo opened on 17 May 2012 in the city's Marunouchi business district as part of a JPY 90 billion mixed-used development that includes 290 guestrooms, 10 restaurants and bars, and Japan’s very first evian SPA. ... more less
- Reservation Options:
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- Also Known As:
- Palace Hotel Tokyo Japan