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“Large Busy Complex”

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Hotel New Otani Tokyo The Main
Ranked #10 of 74 Hotels / Ryokan in Chiyoda
Certificate of Excellence
Sydney
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Large Busy Complex”
Reviewed 26 May 2014

Have stayed here before. The New Otani Tokyo is a large complex essentially 2 hotels joined together with a large number of dining, drinking and shopping options. The Narita limousine bus stops at this hotel. It is hard to think of a service that is missing from the hotel although some such as the swimming pool charge a fee. Dining options too are numerous though all tend to be on the pricey side. More reasonable options are outside the hotel in the Akasaka area just a 5 minute stroll; as well there is a large BIC Camera store just 5 minutes walk. Rooms in the Main Building are quite roomy with separate dressing areas. Bathrooms are on the compact side and reflect the limitations of the old building structure. In all public areas the hotel was spotlessly clean and well maintained and given the number of guests over the golden week holiday in Japan this must be a difficult task. The buffet breakfast selection was huge offering both Western, Japanese and Asian choices. Staff too were well trained and always helpful. The garden in the hotel is well worth a visit if you have the time. If the budget does not stretch the main section, rooms in the tower are usually offered on line at competitive rates.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
2 Thank SydneyGyoza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,415 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (184)
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Lexington, Kentucky
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 May 2014

The room in the Main was quite comfortable. I was especially pleased that the air conditioning was able to get my room cool enough. The lobby areas near the entrance to the Main seem to be sorely lacking in chairs and sofas for waiting and for meeting and having casual conversation. While there are seats on the other side of the elevator banks, you can't see the entrance when waiting for someone to come into the hotel.

The breakfast buffet in the restaurant on the lobby level was outstanding and offered something for everyone; however, like much of Asia, getting crispy bacon that isn't chewy doesn't seem possible.

  • Stayed May 2014, travelled on business
    • Value
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Helpful?
1 Thank FDonW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agana, Mariana Islands
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 May 2014

Stayed for 4 nights in the Main building. Room was large for Tokyo, bed extremely comfortable, exquisite bathroom with both shower and tub, wonderful amenities in the bathroom but not in the room. There were no pens in the room for writing notes and no information or maps of the hotel. Did not have the little extras that make for a 5 star hotel especially for Tokyo. Rooms are not freshened up at night like at other 5 star hotels we stay at.
Very helpful staff both at check in, finding your way around Tokyo, or just around the hotel.
Location of the hotel is excellent being near both JR station and the subway. Is within walking distance of the Akasaka-mitsuke area which has lots of restaurants and shopping.
Hotel has a beautiful Japanese garden with a restaurant that looks out on the garden. Great place for morning coffee or tea but the breakfast buffet is just okay. The buffet does not have a great choice of fresh fruit, pastries are just okay, no cereals and no hot items. It is a continental buffet but have had hot items at other 5 star hotel breakfast buffets. Hot items seem overpriced for what is served. We ate one evening at Trader Vic's as it was the only restaurant open - found it to be extremely expensive for what is served.
The New Otani Garden wing has a great market located on the ground level where you can buy almost anything you need for your stay. Shopped here for items for snacking and to supplement the coffee provided in the room.
All in all a good place to stay for convenience, the Japanese Garden, but find it expensive for what you get. We have stayed here on our many trips to Tokyo but will trying out a new hotel for our next stay.

Room Tip: Rooms in the Main Building on the higher floors seem to be larger and bathrooms have been remodeled...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Retiredonguam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
187 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 17 May 2014

We stayed at the end of a 19 day tour of Japan. We had four nights in a room in the main buiding with a great view of Tokyo's south east and the neighbouring Garden Tower. The hotel is vast with around 1700 rooms and ours was well-appointed, comfortable and the room and laundry services were very good. There are lots of restaurants and bars in the hotel complex with The Gun Ship being very good and reasonably priced. We also dined at The Bella Vista Restaurant for a special dinner, priced accordingly. Coffee or a glass of something nice at Aux Bacchanales while watching the passing street scene was nice too. We also dined at Aux Bacchanales and can thoroughly recommend it. Even at the end of 4 days we were still finding new, unexplored things in the complex. The beautiful historic Japanese garden at the centre of the complex is a wonderful bonus for guests. We'd certainly recommend this hotel and would stay there again.

Room Tip: The main tower rooms are very good
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  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
1 Thank Raedward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level Contributor
158 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 17 May 2014

First of all, the location is pretty good - a three minute walk from the pivotal Akasaka subway station. The sprawling hotel comprises a 17 storey so-called Main hotel and a 40 storey Garden Tower separated by nearly 100 metres of corridor. I haven't stayed in the tower for a couple of years, but back then it had large rooms, sparsely furnished, with the hardest beds I've ever experienced. The Main hotel block rooms are far smaller, more recently refurbished, and with beds which help overcome jet lag rather than reduce your chances of sleep. Whichever block you choose, the bathrooms are small - and of course come equipped with the ubiquitous electric lavatory. Press the wrong button and you'll self induce colonic irrigation, and it's worth learning how to turn off the seat warmer.
The complex - for that is what it is - is built on the side of a hill. This makes it quite confusing. The lobby floor of the Main hotel is on the equivalent floor to the 6th floor of the Tower (so the Tower lobby is on the 6th floor). There are restaurants and shops all over the place. The hotel is a hive of activity during the day - navigating the wide, shop-lined corridor between the two parts of the hotel is rather like walking down a busy street - yet turns into a wasteland at about 8.30 at night.
There are several places to take breakfast. On a sunny day, opting for continental breakfast allows you to eat in the Garden restaurant - half way along the 100 metre corridor separating the Main from the Garden Tower. The huge picture windows overlook a 10 acre Japanese garden, complete with red bridge, rock garden and fairly sizeable waterfall. It looks less polished when you walk round it, but from the breakfast room it is a spectacular oasis of peace over which to gaze while eating your beakfast.
We also had breakfast in the more popular, larger, and rather dismal breakfast room in the Main hotel. While the choice is good, the atmosphere is oppressive and the seating arrangements so convoluted that they contrive to create a 10 minute queue for a half empty restaurant at 06.00.
Over the last couple of visits I have eaten in a couple of the hotel's Japanese restaurants, including the really excellent Kyubey sushi restaurant. The Sky Bar is a different matter. Service is pitifully slow, the ambience is uninviting (which is why the lights are virtually on "off"), and the view is completely spoiled by the distraction of the revolving restaurant which circles the bar.
For the record, over the years I have found the service in the hotel to be solid if somewhat slow. This time they struggled to cope with the fact that I arrived with my wife rather than just alone as my booking indicated. What should have been a two minute rate adjustment took 15 minutes to resolve. This time round the bed had hairs in it: it happens in hotels; they were very apologetic; but it took two people an inordinate amount of time to remake the bed at 11.00 at night.
It's absolutely not a five star experience, but it is reliable and - for Tokyo - reasonably priced for what you get (25,000 Yen per day including breakfast).

  • Stayed May 2014, travelled on business
    • Value
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Helpful?
2 Thank D j R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 May 2014

The New Otani provides a comfortable nights sleep and has most of the amenities that you would expect of a hotel in this price bracket.Walking into this hotel informed me of what luxury was like in the 80's, I don' think much has changed since that era. Requires a bit of an overhaul, simple stuff isn't right. Hot water isn't regulated resulting in a shower that turns from hot to cold, lack of international plug sockets (typical for hotels in Tokyo) with an additional lack of adapters available, wifi is transcient, breakfast is poor in comparison with other international hotels in major cities. There are better options in Tokyo in this price bracket, e.g. Imperial Hotel. Not much significantly wrong but you notice the small things and as such I would look elsewhere. Not worthy of 5 stars.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdamBishop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
101 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 16 May 2014

I stayed for two nights on a business trip. I had stayed at New Otani in 2004 and was a bit hesitant to come back since I remembered to property to be a bit dated and spartan, but this is one of the few hotels that are on my company's approved hotels list and my last experience with another approved hotel, Okura, was less than stellar.

The lobby and the shopping arcade is exactly as I remembered it from 10 years ago. The public areas are a bit dated, but not in bad shape, and there is a certain classic dignity about the place. The staff is very friendly and there were never any lines.

To my pleasant surprise, my room 510 was fairly recently updated. The sleeping area had received an almost Hyatt/Westin-like facelift with stylish gray textiles and dark, sleek furniture. Unfortunately the upgrade did not include the bathroom which felt a bit dated and cramped. The bathroom was very functional, though, and I got my shower taken and teeth brushed just fine. Oddly, a couple of wood surfaces had not received the same dark stain treatment, so the room is not going to win any architectural prizes but was still pretty nice.

Regarding the room, my main issue was sleep quality. The bed was nice and there was no noise, but despite my best attempts to seal the curtains against the wall using pillows and chairs, light seeped into the room very early, interrupting my much-deserved sleep. I woke up around 5 both nights and could not go back to sleep (I was past my jet lag already at that point so it was the light). I also could not find a safe, but Japan is probably the only country in the world in addition to Finland where this did not worry me.

The gym is small and is equipped mostly with a few pieces of cardio equipment. I did get my treadmill fix, and there was one other person in addition to myself at 6:20 on a Friday morning (I told you I could not sleep).

The breakfast room has gorgeous views over the hotel's garden. Unfortunately the breakfast buffet is not top notch. The bread was dry, scrambled eggs tasted funny, and there was not much in terms of oriental breakfast foods.

The location is great. Taxis are plentiful. And the staff is super helpful. I also liked the shopping arcade and was able to get some nice souvenir books for my kids from the book store by the lobby.

The hotel is clearly past its prime, but in its price point I don't think you can do much better in Tokyo.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 73_ptr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel New Otani Tokyo The Main

Property: Hotel New Otani Tokyo The Main
Address: 4-1 Kioicho, Chiyoda 102-8578, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Akasaka / Roppongi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Chiyoda
#10 Family Hotel in Chiyoda
#10 Luxury Hotel in Chiyoda
#12 Romantic Hotel in Chiyoda
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel New Otani Tokyo The Main 4*
Number of rooms: 643
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Also Known As:
New Otani Tokyo Garden Hotel
New Otani Hotel Tokyo
Hotel New Otani Tokyo The Main Japan

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