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“This is 4th time here and still excellent.”

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Hotel New Otani Tokyo The Main
Ranked #11 of 74 Hotels / Ryokan in Chiyoda
Certificate of Excellence
Sydney, Australia
Level 6 Contributor
288 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“This is 4th time here and still excellent.”
Reviewed 13 August 2014

I have now stayed 4 separate times a the New Otani. This being the most recent. The hotel is large and although not a true 5 star in terms of finishes and architecture, (it is quite dated) everything is in pristine condition and the rooms although set in the 90's still exceptionally comfortable.
The stand out here is the Garden (400+years old on 10 acres of grounds in central Tokyo. An absolute luxury for hotel guests, second only I imagine the Imperial palace gardens for Tokyo.
The Pool is also wonderful especially in the heat of summer.
The fact that most guests seem to be Japanese, makes the experience in the New Otani Truly culturally immersive one.
Enjoy what is a welcome calming respite in one of the worlds most happening cities.

Room Tip: Airport access is easy, with the Subway station only 200metres down from the Hotels rear entrance.
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  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank DAVIDXOTIC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (196)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
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  • Spanish first
  • Swedish first
  • Thai first
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  • Any
English first
Washington DC, District of Columbia
Level 4 Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 August 2014

This is probably the largest hotel I've ever stayed so it took some time to get used to (like much of Tokyo, as a first-time visitor). However, there are many great offerings...so much so one wouldn't have to ever leave during their stay (which I no way endorse because the city of Tokyo was such an overwhelmingly stunning locale that I recommend all to experience). I did appreciate that the hotel could provide a proper king bed (because I am tall). And the size of the room and bathroom/shower was also adequate, but less furniture would have made the room feel a bit more spacious.

The service was exceptional, even with the obvious language barrier. The front desk even printed maps to provide to our cab driver to help locate a difficult-to-find office location. I also liked the "make up room" button that you would press when you were ready for maid service. That is an innovation that more hotels should apply. The staff also assisted with a mailing issue (a post office is also on the grounds).

There are an abundance of restaurants (of various cuisines) on the grounds. They are on the pricier side, but having a tropical drink at the Trader Vic's bar was fun and I do recommend enjoying a nice breakfast in the main dining room where one can experience the incredible view of their majestic garden (another high point of the hotel). The happy hour at the 40th floor bar was a good deal for cocktails and the nighttime view of Tokyo is likely unmatched in this neighborhood.

The New Otani is a short walk from the Akasaka neighborhood, which offered numerous dining (Ninja was fun w/ tasty food) and nightlife options (Beer Horn and the Mermaid were cozy, but smoky little pubs). I also found the hotel was convenient to several traditional coffee shops near the Akaska-Mitsuke Metro station that I would frequent before beginning my day of sightseeing. There is also an enormous department store nearby (BIC Camera) that sells more products than you can imagine.

My most pointed criticism of the New Otani was that the swimming pool wasn't opened during the time of my visit (in mid-July), which I found confusing because the very hot temperatures at the time would seemingly beckon one to visit the hotel pool.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank PrestigeWW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South East England, United Kingdom
Level 6 Contributor
162 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed 10 August 2014

My previous stay at the New Otani dates back a few years, and has been rather forgettable. This time, we booked two nights in a Main Deluxe Room, as other hotels were unavailable. We had a few welcome/reminder e-mails prior to our stay, and check-in on the day was efficient. The room was above expectations, with a small lounge area with sofa, and had been recently refurbished. The hotel is notorious for its common areas: some feel like a giant shopping mall, but the gardens are outstanding for being in the centre of Tokyo. Excellent service throughout the stay, including proper information updates through in-room speakers during an earthquake (magnitude > 6, clearly felt in the room, but not unusual in Tokyo). Overall a very pleasant stay, albeit pricey at around JPY 40,000 per night - the quoted rate excludes tax as is common in Japan.

  • Stayed May 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank MCMember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 6 Contributor
148 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 9 August 2014 via mobile

I stayed at this hotel on business for two nights this week - it was not where I normally stay but it was perfectly adequate. It is a large complex with lots of restaurants and shops in the complex. There is a shopping street across the road but very little else around the hotel. I would not choose this location again but the hotel itself was very good with some great restaurants. The sushi restaurant was particularly good.

Stayed August 2014, travelled on business
Helpful?
Thank BalancedCritic2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles
Level 6 Contributor
117 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 8 August 2014

Stayed at the Hotel New Otani for 3 nights in Tokyo. Having just come from the Grand Hyatt in Roponggi which was a minimilast boutique, it was nice to come to the Otani which is very traditionally Japanese in order to immerse myself in the Japanese culture. The hotel was built for the 1964 Olympics, and you can tell from the architecture with the domed top which was typical of hotels with revolving restaurants in those days. The ground level is the banquet floor, and the upper level is the busy lobby and front desk, which has a Japanese sculptural arrangement in the front. Uniformed bell people will usher you to the front desk, which quickly checked me in with old fashioned key, and not the plastic cards typical today. A very well dressed female bell person in complete uniform including a cap, just like the Pan Am flight attendants of yore, helped me with my bags and took time to show where everything is in my room. I have never seen female bell people in the US hauling my bags, so this is quite something getting used to. Best of all, no tipping is expected or required! The basic room at the Main Bldg is not the most spacious, but it does afford a view of the garden below. It has a sitting area, a big closet, flat screen TV with CNN, fridge with free water bottles, and a nice bathroom. I still had to get used to stepping up to go-I'm sure many people have tripped not being used to having to step up to go to the bathroom in the middle of the night. It also had the Japanese toilet with all the bells and whistles-a spout to wash and bidet, controls for water pressure, and the heat of your seat. Why hasn't this caught up in the USA?
There is no flat iron in the closet, you'd have to call for one, have them bring it and sign in and out for it in one hour that you're given the time to use it. Some fire regulation, I am told.
The first night I had internet connectivity issues which took an hour or so to fix.
The breakfast at the main lounge downstairs is nice, you can have American or Japanese or continental. If you have Executive Lounge access (membership or more $) then you can eat there as well. It is on the top floors so the extra food, service and views are worth it.
The lobby level below has an arcade of shops for everything else you need-high fashion, jewelry, tours; and it connects to the other building, the Otani Garden Tower, which also has a grocery, mini-mart and the iconic Trader Vic's which has the best smoked steak and other delicious Polynesian favorites and cocktails with umbrellas and birds in sticks.
The piece de resistance of this hotel no doubt is the garden. which is a 400 year old Japaneses garden with bridges, koi ponds, lush trees and a waterfall. I wore my Jin Bei (Japanese men kimono) for lots of photo ops in front of the waterfalls.
Although a bit dated, you cannot help but love the Grand Dame of Japanese Hotels-it is a gem of history and must remain revered and conserved for all time. It is in the Akasaka area, not far from restaurants, a church, Sophia University and the Yotsuke station which can take you anywhere in Metro Tokyo. They also have a convenient 3100YEN/31USD bus to Narita which was awesome!
Thank you, Mr Otani, for building this hotel!

Room Tip: Get a view of the gardens!
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank RichieSel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donnelly
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 August 2014

Failed to credit me my 15,000 Miles on United MileagePlus. I called and made sure my reservation was going to qualify and I was promised it would. When the statement came i only received 500 miles. Needless to say I was disappointed especially after taking the time to book directly with the hotel.

  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank mcastrigno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
northern ireland
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 August 2014

Stayed at this hotel for 3 nights before going on cruise. Hotel was fabulous, very big and beautiful gardens to wander around. The service was excellent, the staff were a pleasure always smiling, very friendly and helpful. We stayed in the garden tower, room was as expected, a bit dated, nothing too grand but was fine. Different eating places within the hotel and were all very good, drink expensive but we expected this at this hotel.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank NorthernIrelandMarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel New Otani Tokyo The Main

Property: Hotel New Otani Tokyo The Main
Address: 4-1 Kioicho, Chiyoda 102-8578, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Akasaka / Roppongi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Chiyoda
#10 Family Hotel in Chiyoda
#11 Luxury Hotel in Chiyoda
#12 Romantic Hotel in Chiyoda
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel New Otani Tokyo The Main 4*
Number of rooms: 643
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Also Known As:
New Otani Tokyo Garden Hotel
New Otani Hotel Tokyo
Hotel New Otani Tokyo The Main Japan

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