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“This hotel was a fantastic choice”

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Four Seasons Hotel Tokyo at Marunouchi
Ranked #5 of 78 Hotels / Ryokan in Chiyoda
Certificate of Excellence
Reviewed 22 July 2014

Our first trip to Japan and we picked this hotel because of its location near the shopping district and next to the train station. We were very pleased with the service and fully English speaking staff. The hotel is not that big but the rooms are rather large for Japan and very modern. Wait till you get used to the Japanese toilets. I highly recommend this establishment. They were very helpful in hiring taxis, reserving restaurants and had a special attention to our 12 year old daughter (welcome personalized cookies) Bravo. The hotel restaurant was also very nice but somewhat pricey. Arigato gozaimasu! :)

Room Tip: Superior King room was awesome for the small extra
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  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank Frenglish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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452 - 458 of 1,040 reviews

Reviewed 19 July 2014

The staff of all departments make this hotel great, period. Service, service service!!! They arranged tours, physically guided us to transportation, made recommendations and reservations for dinners, helped with our luggage walking with us to the bus terminal for the airport. By far one of the best hotel we have ever stayed in.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Stan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

My kids ages 13 and 10 loved the customized experience. The service and staff were excellent even by Japanese standards. The corner room was very large and beautiful. The beds were Western size Queen's (so no problem sharing) and were the most comfortable bed I've ever been in. Slippers, Robe, Pajama's, fruit and cookies, espresso machine, tea were all appreciated. No hesitation staying there with the family. I would highly recommend this hotel to any person and/or family. Worth the money.

Room Tip: The corner room with double queen's was spacious even by Western standards.
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank CoriColl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2014

This is relatively small hotel just a block or two from the Tokyo train station, a very convenient location. The hotel itself is peaceful and quiet, with wonderful, helpful and friendly staff. The concierge was very helpful in arranging a tour guide for us and making recommendations for dinners and reservations. We used their airport meet and greet service to assist us in getting money changed, train tickets bought, and they met us on arrival in Tokyo and helped us with our luggage walking to the hotel. (All this cost extra.) Breakfast was not included but we ordered room service for breakfast, and that was beautifully done and served. Our room was spotless, comfortable, and our only complaint was the lack of coffee or tea making in the room.

We also had dinner in the restaurant one night. The dining room is lovely, the view is great, and the food was terrific. The place seemed quite popular. We did not have good service in the restaurant, though, and seemed to have been forgotten until we finally gave up and left without dessert because we couldn't get service.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Laura F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

This hotel is one of the best I have been ever!! The staff was incredible, the rooms were super clean and I loved the japan hospitality.
Good value for money.
Everything was great!! Highly Recommended

  • Stayed: August 2013, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Gilly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

We stayed here for 4 nights. It's a great location. A 3 minute walk from the Yaesu South exit of Tokyo Station. The hotel only has a few floors about a few dozen rooms so actually is rather small . In other words, no big crowds, so seems quite peaceful inside. While all the rooms are on floors 3 through 7 so no huge city views, our room was a corner with wrap around windows along two entire walls so was very bright. There were automated drapes & blinds which worked well to block the light, and proximity to the street didn't cause undue noise. The room was a good size (we paid extra for the Deluxe Premiere Queen room). For our daughter, they had a gift basket prepared with candies & treats. The hotel location is great as you can get pretty much everywhere from Tokyo Station.

The restaurant is pricey, but nearby there are many restaurant options. For breakfast we went twice to the restaurant immediately before the entrance to the train station which had snacks & bento boxes; they spoke some English there which was helpful. If you have JR passes, you can go into Tokyo Station past the gates to buy snacks, water, or whatever else you might need from the stores therein.

Note there is no pool at the hotel although they have a fitness center.

Room Tip: Our largest problem was finding a room with two queen beds. The website would not let us book such...
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  • Stayed: June 2014, travelled with family
    • Value
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Thank SuperDave666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

A recent 10 night stay at this hotel with my family did not disappoint. Service was outstanding and gracious. Room was fantastic (bed was heavenly). Amenities too notch. I highly recommend this hotel for anyone visiting Tokyo.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Stacy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Tokyo at Marunouchi

Address: 1-11-1 Marunouchi | Pacific Century Place, Chiyoda 100-6277, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa
Hotel Style:
#1 Family Hotel in Chiyoda
#3 Spa Hotel in Chiyoda
#3 Business Hotel in Chiyoda
#5 Luxury Hotel in Chiyoda
#8 Romantic Hotel in Chiyoda
Price Range: £404 - £990 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Tokyo at Marunouchi 5*
Number of rooms: 57
Reservation Options:
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Also Known As:
4 Seasons Hotel Tokyo At Marunouchi
Four Seasons Hotel Tokyo At Marunouchi Japan
Four Seasons Chiyoda
Chiyoda Four Seasons

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