The Imperial Hotel is the aging grand dame of Tokyo hotels, too bad the only piece of it that remains from the original (even though the entire hotel survived the big earthquake) is the old bar.
I've stayed here many times. Never had a problem with luggage, check-in nor with the personnel at the front of the hotel -- from the bell staff to the front desk. Whether I arrive by taxi or by bus, the front-door staff is gracious and helpful.
They've done some upgrading to the front desk - no longer are people stranded in annoying long lines or banished to seats far away. They have added marble-topped blocks to put your smaller bags as you check in -- right next to you!
The rooms in the main hotel are a bit challenged when it comes to air conditioning, etc. In the tower the cold air blows at the top of the room, so it can get hot.
The rooms in the Tower are "far," but not any different from any big hotel (smaller than most convention hotels & the Sheraton LAX, the Sheraton Waikiki, etc.). There isn't a lot of air conditioning in the hallways, so the walk can be warm during the summer.
The staff is pretty good in English, much better than many other Tokyo hotels.
The TV offerings are very limited, which is difficult if you are stuck there for work, during bad weather, etc.
They now have WiFi, which is a huge upgrade.
Still, the room telephones are old, the furnishings are old, and the hotel seems to be in major need of an overhaul.
The lobby is always stunning due to the flower arrangements. It is also always full of brides or brides to be. Like all major Tokyo hotels, the Imperial does a huge wedding business. Often the hotel seems consumed with weddings at the expense of its guests.
It is lovely to see all the women bustling around in their gorgeous kimonos, but it gets old fast when you have to dodge all the wedding photos being posed on stairs, etc.
If you need a morning coffee, go out of the hotel's front door, turn left and there is a Starbucks in the building next door.
Shower pressure: surprisingly good for the 28th floor.
Front desk: Traditionally Japanese. I was pre-registered for the previous night as my flight landed at 5am, and the desk apologized when saying they had to charge me for it. The charge was expected. Their English is above average for Tokyo.
Towels: Inconsistent. Great washcloths, but terrible bath towels -- they have the logo but are getting thin and old.
Phone service/attendants: Above average for Tokyo, average for the rest of the world.
Room size: Below average for the world, above average for Tokyo.
Location: Fine - not hard to get cabs anywhere (flagfall is now $7), and you could walk to Ginza, if you are adventurous.
Room service: Above average for Tokyo, but expensive as with all Tokyo hotels.
- Official Description (provided by the hotel):
- Luxury hotel by the Imperial Palace. Founded in 1890, has welcomed celebrities by offering impeccable Japanese hospitality. Located in the central Tokyo; 5 minutes to Ginza shopping area by walk, 5 minutes to Tokyo station by taxi, 15 to 30 minutes to Shibuya, Shinjuku, Asakusa, and Ropponngi area by subway, and 45 minutes to Haneda Airport, 90 minutes to Narita Airport by Limousine bus. Free VDSL Wi-Fi connection and 16 restaurants and bars inside the hotel are available. ... more less ... more less
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- Also Known As:
- Imperial Hotel Chiyoda
- Imperial Hotel Tokyo Japan