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“EXPENSIVE BUT WELL WORTH IT”

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The Tokyo Station Hotel
Ranked #3 of 74 Hotels / Ryokan in Chiyoda
Certificate of Excellence
Penang Island, Malaysia
Level 4 Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“EXPENSIVE BUT WELL WORTH IT”
Reviewed 24 July 2014

Was visiting friends in Tokyo and took the Nozomi Shinkansen from Osaka.
I heard alot of the Tokyo Station Hotel and decided to stay here.
The room was expensive but the service you get and the quality of the accommodation is 5 star all the way.
Staying here was really a grand experience.Most of the staff I met spoke English and were very polite.
The room is very big and very very comfortable with complete amenities that you would expect for a 5 star hotel.

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tommy210974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,134 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (179)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Monroe, New Jersey
Level 6 Contributor
209 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 5 July 2014

We stayed here as our first stop on a nearly 3 week trip to Japan. This hotel is very nice and our room was very nice. Decorated to a high standard definitely. We stayed on the Palace side to help lower the noise of the very active train station. Although we could still hear/feel the trains it wasn't so loud that it interfered with our sleep although total exhaustion from the very long flight was probably very influential in our ability to sleep.
Although the room was a bit small per our "Western" standards, we still had plenty of room for our suitcases and moving about the room. It was very nicely appointed, I believe it was remodeled not long ago. Extremely clean as were all the hotels we stayed in while in Japan. The bathroom had all the amenities, toothbrush, toothpaste, blowdryer, hair brush, Q-tips all that kinda thing as do many hotels in Japan, a wonderful touch actually. Very nice towels, wonderful bathtub and shower, all stone and glass, lovely for sure.
I didn't attach any pictures of the room because there are plenty already available on TA and the hotel website. I did add some pictures of the breakfast area (The Atrium I believe) which was beautiful and the breakfast spread from traditional Japanese to Western breakfast was wonderful. Tremendous selection and everything was top notch, totally loved it!
Although we stayed only one night we were treated to a wonderful staff and many spoke English. My wife was born in Japan and thankfully speaks wonderful Japanese but it was nice that the staff spoke English to me.
Be prepared to walk through very long halls, remember this is a train station... train stations are often quite large and LONG, this one's no exception, but the halls are nicely decorated and patrolled (thankfully) by security guards, nice touch, felt very secure.
Be aware that if you only speak English you'll probably do OK in large cities like Tokyo but know that once you get away from cities of that size you'll have issues if you don't know a little Japanese. The train schedules are subtitled in English....to a degree, you have to pay very close attention and allow time to connect and even get lost from time to time.....also know that when they say the train doors close in one minute they are NOT kidding, do not ignore the schedule because the trains run on time, unless there's some off the wall emergency, truly the trains are on time so keep out of the doorway when the train is getting ready to leave, trust me on this point!
Also, if you're going to spend a lot of time traveling by train, purchase the rail pass, it's great and most of your travels will be via Japan Rail (JR), your pass will apply for most trains but on occasion you'll need to take a local train that your pass will not cover and you'll have to pay for that portion of your travels. You must exit through a gate manned by JR employees, often times a sign at their window will read "Fare Adjustment", always show them your pass, they will nicely bow and thank you, you must do this, your pass will not work in any automated machine. But the train system is fantastic, subway included, just pay attention and allow proper time to make connections etc...
Carry coins with you, you'll need these for the train and bus which you'll need to take on occasion unless your not concerned about the cost of taxis, you can really expend some funds if you take taxis all the time, on occasion you just may have to but do try to avoid the cost. Taxis are great in Japan, always very clean although you may run into more than one that has been smoked in, smokers are still a problem in Japan, no where near what it used to be and it is getting better all the time, still you'll need to be aware of hotel rooms that say its a non smoking room, but check it right when you check in, if it stinks of smoke you can try to get another room right then, don't wait.....give it a try anyway, they may not be able to accommodate you but perhaps they can as well, ask nicely.
Always carry a cotton handkerchief with you, not all bathrooms have any kind of towels or hand dryers provided, it's the only way you can dry your hands after using the bathroom. Also know that you may not always be using Western style toilets...do yourself a favor, research this on the internet, be prepared to utilize "different" style of toilets....all very interesting.
Sorry to rattle on but these are several little tips that really make traveling in Japan, or many parts of the world for that matter, a LOT more comfortable.
Avoid being rude and stupid.......be polite and respectful and thats' exactly what you'll get in return.

Room Tip: Get a room on Palace side and be prepared to walk, the halls are VERY long, seriously.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank Garry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uppsala, Uppsala Län, Sweden
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 June 2014

The old but recently refurbished Tokyo Station Hotel is a fantastic hotel in central Tokyo Chiyoda Ward. JR-trains and the Tokyo subway are found just under the hotel building and the Imperial Palace with it's beautiful gardens is just a few blocks away. On the other side of the tracks is Ginza located within a walking distance. Even though this is in central Tokyo the atmoshere is very calm an quiet. The architecture is well preserved and the rooms have a high standard with wonderful bathrooms. If you are fed up with the Tokyo skyline this is the place to stay in Tokyo.

Room Tip: Palace side is recommended.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Johan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 June 2014 via mobile

I stayed here with my husband earlier this year. I must say, my expectations were not only met, but defied! Despite the hotel being in the busy location of Tokyo, we found it a very pleasant and quiet escape from the daily grind. We stayed here for 4 nights. The rooms were clean with an openly bright atmosphere. I felt truly at home. The staff were friendly and always willing to cater to my every need. I would definitely recommend that you stay here! 10/10 would revisit!

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Hope M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level 4 Contributor
37 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 26 June 2014

My husband and I stayed at this hotel last month during a holiday to Japan. The location of this hotel is excellent and the rooms are very quiet, no noise from trains! The hotel has been renovated to a very high standard and the hotel rooms are very comfortable, clean and the staff are very nice. Staying at this hotel made it easy to travel by train around Tokyo and Japan. I would stay here again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bandaUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 6 Contributor
287 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 17 June 2014

We just spent four nights in this hotel which has the best location. We stayed in the Dome Room overlooking the train station. It is very surprising quiet considering the location is in one of busiest traffic in Tokyo. The security is tight. Before access to our room we need to access the floor first. There are so many shopping malls within walking distance through underground paths. Also the Tokyo First Avenue is in walking distance where has characters street, ramen street and others. The breakfast in Atrium (only for guests) is very good. We enjoyed both western pastries and Japanese food ($40 per person if breakfast is not included in the package). This will be the only place we will stay in Tokyo if we visit Tokyo again. One thing needs to be aware that we took Narita Express to Tokyo Station, it took us a while to find the entrance of the hotel in the station. There is a small entrance right next to the JR ticket office in the south side of marunouchi exit. The hotel entrance is outside of station facing the marunouchi buildings.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank leo88copper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coolamon, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 June 2014

Yes, the hotel is lovely, the furnishings are of high quality and the location is brilliant but it didn't quite work for us as well as we had hoped. The rooms appear to have everything - desk, chair, coffee table, lounge chair, shoe horn, ice bucket etc but there was barely any space to move around and there was virtually no drawer space to place our belongings (half of one shallow drawer); most surfaces and cupboards were filled with hotel paraphernalia which we didn't use or need. We had a dome room then a queen room later; both were similar. The staff obligingly provided us with plastic drawers to place within the cupboard and removed the coffee table and this did make the room usable for us over our 4 day visit. Also it was very hard to find a bar in the evening; we were never able to have a pre dinner drink because the bars were either closed or full (or was this a dress code euphorism?). We were quite well dressed, but I feel the hotel was catering more for wedding parties and the fashion conscious rather than the guests.

Room Tip: There is not enough floor space for 2 suitcases in the Dome or queen rooms we had. There is only one...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Helen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Tokyo Station Hotel

Property: The Tokyo Station Hotel
Address: 1-9-1 Marunouchi, Chiyoda 100-0005, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Chiyoda
#3 Family Hotel in Chiyoda
#4 Romantic Hotel in Chiyoda
#7 Business Hotel in Chiyoda
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — The Tokyo Station Hotel 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
Historic Tokyo, Japan HotelOne hundred years of experience has prepared us to move forward to the next generation. The Tokyo Station Hotel has a rich history, and is proudly a designated Important Culture Property of Japan. This Central Tokyo hotel preserves its deep rooted heritage and provides guests contemporary accommodations and unparalleled hospitality. The luxury guestrooms are housed in the hotel's iconic red-brick building, and over the past century have been called home by famous writers and prominent worldwide figures. The hotel is located in the heart of Tokyo, Japan overlooking the Imperial Palace. The Tokyo Station Hotel is directly connected to the JR Tokyo Station Marunouchi, for convenient travel throughout Japan. The hotel is also located just 30 minutes from the Haneda Airport Station by Tokyo Monorail; and 60 minutes from the JR Narita Airport Station by Narita Express. ... more   less 
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Also Known As:
Tokyo Station Hotel
The Tokyo Station Hotel Japan

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