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“Great city hotel”

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Hotel New Otani Tokyo Garden Tower
Ranked #13 of 74 Hotels / Ryokan in Chiyoda
Certificate of Excellence
Stockholm, Sweden
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great city hotel”
Reviewed 10 May 2012

Big, expensive, clean hotel in the middle of central Tokyo. We stayed in the Garden Tower and are really satisfied. Chosed the hotel because of a special price 40% discount if you stay 4 nights and we don´t regret. Very close to the subway and a nice street with several restaurants. The room was very big and with three windows. Clean and quiet, but stiff beds. The staff was helpful and polite. Joined the new otani-club for cheaper breakfast, but it was not that great. Used the gym late at night when it was empty, and it was ok, had a few workout-machines and weights. Didn´t have any time to see the beutiful garden and to visit the pool, to bad.. The lap of wifi made us buy an wireless wifi connector in the electric street for about 95 Y and it workt fine. Overall are we very satisfied.

Room Tip: Garden wiew
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank likeweekends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
New York City, New York
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 April 2012

The Garden is beautiful and the lobby is large and full of amenities. I stayed in the Garden Tower in a standard king room. The room was a very nice size. My only complaint is the windows look like port holes in a ship. Overall, the bed was decent and furniture was nice. I found the staff very attentive and all spoke good English which made the stay easy. It was also in a very good location. Less than a 5 minute walk to Akasaka for bars and restaurants.

  • Stayed February 2012, travelled on business
    • Value
    • Location
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    • Service
Helpful?
Thank Scott F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 April 2012

Stayed many times in the Garden Tower. Larger non smoking rooms are fine,View to Shinjuku is nice.
Restaurants expensive, but plenty of local alternatives.
Fitness cente is dismal, but full gym is expensive.
Very busy with local families and groups on weekend. Week days ae dominated by foreign guests
No wifi in rooms, only wired, however wifi is available in lobby and internet seems to be free since march '12

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MerryXMASCaptainCook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 March 2012 via mobile

Beautiful Hotel. The gardens are amazing. I stayed in the garden tower, room was average great view fridge and well stocked bar. location was great and the shops and restaurants inside the hotel were good but pricey. Overall a great stay

Stayed March 2012
Helpful?
1 Thank ShawnDAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 12 November 2011

My second stay here on a business trip and it remains a reasonable hotel which ticks every box, but at the same time, doesn't really stand out in any area. The rooms are clean and tidy with comfortable beds, but the furniture is very basic. The bars are nice, especially the one on the 40th floor in the garden tower with lovely views over the city. Service is, as you would expect, outstanding. I only ate breakfast in the hotel and it was over-priced and not particularly good. Overall, a reasonable hotel, but I have stayed in better.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scottydog03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 September 2011

I stayed here in the Garden Tower for a couple of weeks on a business trip. There is nothing "New" about the New Otani. At first I felt for the money the hotel was very dated. But after a couple of days it kinda grew on me. It was clean and the service was very good. That said, everything is expensive at the hotel. You pay extra for use of the pool which is kinda crazy. But that's in the middle of Tokyo business district, so I will not complain about anything cost related. If you want cheap, go somewhere else. I found in the end it met all my needs. The most disappointing part was that the pool closed for the season on September 4 when the weather was still very hot. There is also no wireless internet.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank CnRontheRoad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wormer, The Netherlands
Level 6 Contributor
105 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 27 February 2011

With 1500 rooms this is a ridiculously huge hotel. But it offers great value. We stayed in the cheapest room type, a standard room in the Garden Tower, but there was nothing wrong with it. It was big enough, certainly for Tokyo, with a great view, quiet, ok beds, good shower. It is a bit old, but everything is in working condition. Even the beds were big enough, and we are quite tall (6'1 and 6'4 / 185 and 192 cm).

The service in the hotel is impeccable. Everybody speaks at least some English, even the cleaning staff greets guests in English. Service of the bell boys is also great; they escort you to your room with your luggage which I like much better than the usual procedure in US hotels where you sometimes have to wait for 15 minutes or more in your room before your luggage gets there.

Special mention for Ms Takahata of Guest Relations / what one would call a concierge in the US. Our purpose for visiting Tokyo was to eat some of its great Japanese restaurants, but unfortunately it is very hard to get reservations if you do not speak Japanese. Ms Takahata made all the reservations for me, including ones that could only be made a month in advance and thus she scheduled to contact the restaurant on my behalf on exactly the right date without any reminder from me. She also provided a letter with reservation details upon arrival at the hotel and excellent directions on how to get there.

There is no Wifi in the hotel, put the wired internet for 1260 Yen per day worked very well and considering the low rate that's not bad.
I really enjoyed the Japanese breakfast, but a Western breakfast is also available.

The location in Akasaka is also fine, close to the subway and in walking distance from areas like Roppongi and the imperial gardens.

Next time we're in Tokyo, we'll definitely stay here again!

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stefan_Boer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel New Otani Tokyo Garden Tower

Property: Hotel New Otani Tokyo Garden Tower
Address: 4-1 Kioicho, Chiyoda 102-8578, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chiyoda > Akasaka / Roppongi
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Chiyoda
#13 Romantic Hotel in Chiyoda
#13 Family Hotel in Chiyoda
#18 Business Hotel in Chiyoda
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel New Otani Tokyo Garden Tower 3.5*
Number of rooms: 1479
Reservation Options:
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Also Known As:
Hotel New Otani Tokyo Garden Tower Japan

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