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Courtyard Tokyo Ginza Hotel
Ranked #7 of 96 Hotels / Ryokan in Chuo
Certificate of Excellence
Reviewed 26 July 2010

My family of 2 adults and 2 kids just completed a one week stay at the Courtyard Marriott Ginza earlier this month. This was our first visit to a Courtyard Hotel and we knew that the Courtyards were the lowest class of hotels in the Marriott group and hence we went with lower expectations. We got alot more than we expected.

The Courtyard Marriott Ginza provides a high level of comfort and luxury and is really not too far quality-wise from the pure 5 star hotels. he difference is that the Courtyard provides an understated form of luxury as opposed to the over-the-top luxury of the post 5 star hotels. The hotel is simple, elegant and comfortable and it made us feel more at home compared to the big 5 stars.

The room was just great - small by international standards but very generous by Japanese standards. We had 3 beds in the room. This was automatically given to us by the highly discerning check-in staff who noticed that we had 2 kids in tow and needed an extra bed.This was without any additional charge. The room had a very cosy ambiance about it. We loved the use of dark wood throughout (not sure if it was real wood but it sure looked real enough), which made the room look very elegant. The Marriott beds were, as usual, super comfortable. The bathroom was spotlessly clean and came with a large bathtub that was great for soaking. The only dissappointment was that the large flat-screen TV only had 2 English channels - BBC and a movie channel. More would have been better, especially a cartoon channel to keep the kids occupied.

The Ginza location is another huge plus point. After seeing a few neighborhoods around Tokyo, I woiuld say Ginza is the best place to stay in. There are big shopping boulevanrds with lots of high-end shops, bright neon lights and big crowds but there are also lots of smaller streets that are quiet, clean and quaint. These are dotted with lots of small shops adn restaurants. Its very relaxing to walk around the streets of Ginza browsing or looking for a place to ear. Definitely one of the most relaxing places I've been to inside a big city.

The transport connections are another strength of the hotel. The airport bus stops right in front of the hotel (take the bus from Stop No. 7 at Narita airport). There are 3 subway stations close by - Higashi Ginza is a 2 minute walk to the left as you exit the front door, Ginza station is 5 minutes away and the Shinbashi station is perhaps 10 minutes away. First timers travelling on the subway will have a hard time at first because all the instructions seem to be in Japanese.

This hotel would be perfect if it had a pool for those hot summer days in Tokyo and could do with more English channels. On the other had it has a business center with free internet, which many big name hotels don't provide free of charge.

The Courtyard Marriott Ginza is really exceptional and is among the very best city hotels I've come across because of its comfort and convenience. It is my only choice of hotel in Tokyo.

  • Stayed: July 2010, travelled with family
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3  Thank rabbitloverHk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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649 - 655 of 961 reviews

Reviewed 12 July 2010

I originally reviewed this hotel in February 2009. On my third stay at this hotel (in June-July 2010), I managed to get an upgrade to the premium floor. These comments are about the premium rooms plus a few additions/changes to hotel policies.

Premium rooms are on the 11th (top) floor. These rooms are approximately 30% larger than the standard guest rooms. Major differences are: 1) bathrooms are twice as large and they come with a Western-style commode (no electronics); 2) there's a wide hallway between the bathroom and the closet; 3) there's a very large WALK-IN closet with a motion-sensitive light; 4) larger flat-panel TV (but still not much to watch for non-Japanese guests); 5) TV is in a separate cabinet with fridge underneath, leaving room for a separate desk area. The furniture is the same overall quality as standard rooms (cheap-looking laminate). Overall, the premium floor rooms are large and comfortable enough for two people, with ample storage and desktop space.

In response to earlier comments from April, the rooms DO have air conditioning, and the AC worked fine despite the scorching summer heat. It's just that the entire hotel switches between heating and air conditioning on a seasonal basis. It's quite possible that they don't switch the air conditioning system on until late spring.

The Ginza Courtyard no longer offers free breakfast to Marriott Rewards Gold/Platinum Elite members. That's rather unfortunate. Instead, they hand out a discount breakfast coupon for either hotel restaurant (discount from 2,450 to 1,800 Yen). Unlike Marriott and Renaissance hotels, there are no free internet privileges for Elite members - it's still 1,000 Yen a night and a rather slow connection. Fortunately, there is still free wireless in the lobby area as long as you can stand the smoke ...

... which brings me to my only complaint about this hotel. The hotel allows smoking in one corner of the lobby, near the gift shop. They also allow smoking in the basement bar. The smoke permeates the entire lobby area and wafts up the elevator shafts to all floors. I do understand Marriott's non-smoking policy is optional outside the US and Canada at this time, and I hope the Ginza Courtyard adopts it soon. The Marriott in Nagoya, for instance, does not allow smoking in their lobby.

Finally, I was told that the rooms will undergo a renovation later this summer. Not sure when the renovation will begin and what it would encompass.

  • Stayed: July 2010, travelled on business
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3  Thank Mooneydriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2010

My wife and I stayed at this hotel for a week in early April for a leisure trip to Tokyo. I found this hotel to be absolutely fantastic. The first thing you have to remember is that you are not in the U.S., so hotel rooms are always smaller and we expected this. Having said that, the room was well appointed and very clean. Take the airport limousine (it's really a bus) right to the front door for $30 US. We heard another couple took a taxi from the airport and it cost over $200 US. The airport limousine is always on time (of course) and very clean with good service from the staff.

You’ll be very comfortable in this hotel; the neighborhood is very nice, there are several convenience stores within a block or two and the subway is a five minute walk. We found the subway easy to navigate and got us to all of the popular sightseeing spots without the use of a taxi once. There are also many restaurants in the neighborhood and the fish market is about a 15 minute walk from the hotel (get up early to see the tuna auction at 5AM!).

The two complaints I have about this hotel are the TV and the air conditioning. I was there in cooler weather so only one night did it get warm in the room but I did notice there was no way to turn on the air conditioning and I have read other reviews of the hotel in warmer weather where guests definitely found the air conditioning to be an issue. The other issue was the TV (and this is a small issue). We definitely were not there to watch TV, we were out sightseeing all day and night, but when you're getting ready in the morning or dozing off at night and want something on in the background there is only one English speaking channel (BBC) which runs its stories on a loop. This got old very fast.
Notwithstanding the air conditioning issues my complaints were very minor.

Pros
- Clean, Neat Hotel
- Very close to subway
- Nice neighborhood
- Airport Limousine stops right out front (last stop)
- More reasonably priced than other Tokyo hotels

Cons
- Air Conditioning (if true, wasn't there in hot weather)
- Only one English TV channel

  • Stayed: April 2010, travelled as a couple
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3  Thank markonline007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2010

We stayed during 1-4th April at this hotel. The hotel is located in the good location where you could easily walk to the subway, tsukiji market (in walking distance), Ginza area. Quite disappointed with the hospitality of the staffs at the front office, which I got to remind them everything of the platinum member benefit. I used to impresss with the Japanese hospitality but not with the gentelmen staff fromthe front office.

Breakfast is ok as I do not expect much from Courtyard, you can choose either Japanese set breakfast or the international buffet. The security staffs are nice and friendly.
The room is small but clean. The most disappointed is with the air con which is not cold at all. We cannot sleep till after 1pm and it was the same every night. The air con will get cool after 1am.......oh well!

It would be nicer if they fixed the air con temperature

Can I have the Japanese hospitality back please!!!

  • Stayed: April 2010, travelled with family
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Thank Angiiiangle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2010

It is Tokyo, so rooms are a bit small, that is my only semi-criticism. At this hotel you are a five minute walk from the Ginza, five minutes to two subway stations, and ten minutes from a really interesting nightlife district (slightly down scale but very reasonably priced). The in-house Japanese resto is fine; the western buffet is reasonably priced if that is what you want. Good but not opulent breakfast buffet with an egg station after 0730. Lots lots of restaurants in the area and they don't have to be expensive. Concierge staff taught me how to use the Metro for the weekend and I never looked back. I left something in my room and they mailed back home the next day! The Happy Hour drinks and nibbles in the lobby lounge were a very good buy. Direct coach service to and from Narita at reasonable price.

  • Stayed: April 2010, travelled on business
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Thank Rover1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2010

Overall a nice hotel but we were in Tokyo for sightseeing and this hotel was not the ideal location for that. Not the hotel's fault just an observation worth noting. It was good for people who like to shop and the tour buses all stop here. The metro was close as well. Breakfast buffet was great and the hotel bar was a cool spot to unwind at the end of the day. The staff were all very helpful and friendly. I just became a member not too long ago so I apologize for the late review but I did think it was worth noting my observations in case there are similar traveler's out there. I would recommend this hotel in the end, just not for what we were in Tokyo for.

  • Stayed: November 2008, travelled with family
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Thank GrandPinoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2010

The location is nice, the hotel is also ok and the rooms are good enough but we are used to have even better from Marriott. It was disappointing to find out that this hotel has no lounge for premium guests and that you only have free internet access in the lobby. .

  • Stayed: April 2010, travelled as a couple
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Thank outlanderlog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Tokyo Ginza Hotel

Address: 6-14-10 Ginza, Chuo 104-0061, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Chuo > Ginza / Tokyo Nihonbashi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Romantic Hotel in Chuo
#5 Family Hotel in Chuo
#8 Business Hotel in Chuo
Price Range: £122 - £297 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard Tokyo Ginza Hotel 3.5*
Number of rooms: 206
Official Description (provided by the hotel):
Business-oriented hotel situated in heart of Tokyo's commercial center. ... more   less 
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Also Known As:
Courtyard By Marriott Tokyo Ginza Hotel Chuo
Courtyard Tokyo Ginza Hotel Japan
Courtyard Hotel Chuo
Chuo Courtyard

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