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“Iconic hotel in great location. Room in dire need of renovation”
Review of The Westin Tokyo

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The Westin Tokyo
Ranked #1 of 11 Hotels / Ryokan in Meguro
Certificate of Excellence
Reviewed 2 April 2013

I stayed a night at the Westin Tokyo flight to U.S. got cancelled and I had to wait for the flight the next day.

Room: Very old. It's tiny (but considered large in Tokyo I guess) and it's so old. The style is so 1980s and I felt like everything I touched might break. For such amazing location and iconic hotel in Tokyo, the room could use some touch-ups.

Service: Great! AMAZING really :) I was there in September and after trolleying my luggage from the airport in Tokyo's summer, I felt nauseous. While I sat waiting for check-in, a manager on duty presented me with iced water. It was such a thoughtful touch and I was so impressed with how observant and attentive the manager was.

Breakfast: I enjoyed it a lot. Thanks to my companion's SPG Platinum status we had our breakfast on the executive floor. The view was nice and with a great selections of both western and Japanese breakfast.

Hope they renovate all the rooms soon but will be returning for amazing service!

  • Stayed: September 2012, travelled with family
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Thank PandyDoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded 5 April 2013

Thank you for your stay with us and for taking the time to post a review. We are thankful of your kind patronage to the Westin Tokyo and also for the encouragement we find in your gracious review. I would very pleased that you have to enjoy the Heavenly Bed that promises to "sleep on clouds" The Westin Hotel Original in rooms surrounded by lush greenery, were made in the interior of fine European style and relaxed atmosphere you. Your valuable feedback for the signs of aged room furniture will be shared by our team. I know to be able to offer a great time that can not be to everyone's guest, hospitality of the best, taste only Westin Tokyo encouraging words of praise from our customers. Important, yes, you are to us and we only find it our joy to ensure you of a delightful stay! We boast true Westin professionalism and personal attentiveness to our guests! We only hope for your return in the not so distant future, until then please take and stay well.

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793 - 799 of 1,765 reviews

Reviewed 1 April 2013

In the 4 nights spent till date, we haven't had a reason to complain. Rooms are large and the hotel is very well located near Ebisu station. Staff is competent and friendly. Haven't been able to savor the restaurant other than breakfast, which is a good spread. The hotel is getting a garden shortly with its own Sakura, waterfall and other flora. Rooms on higher floors have a lovely new of tokyo tower and mt Fuji if its a clear day. Also has a shuttle going into Narita although we used the hotel from Haneda airport to get here which was great too. The minivan was clean, with a friendly driver who kept showing us Sakura along the route.






Stayed: April 2013, travelled with family
1  Thank MohitSeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing coordinator at The Westin Tokyo, responded to this reviewResponded 5 April 2013

Thank you for your stay with us and for taking the time to post a review. Your kind words are of the greatest encouragement to all of us. Thank you for allowing us the opportunity to serve you in Sakura season, which is I believe the best season in Japan. We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations. We anxiously wait for your return for another Westin Tokyo magic, a respite in the heart of the city with personal service at its best.

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Reviewed 31 March 2013 via mobile

We were very impressed with the quality and service of this luxury hotel. Lovely staff were helpful and attentive to our needs. The small gym is good too, which is unusual in Japan. Whilst a little more expensive than others, it was worth the money and we will return.

  • Stayed: March 2013
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Thank VicTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded 2 April 2013

Thank you for choosing to stay with the Westin Tokyo. We feel privileged to have been able to serve you. Thank you for taking much of your valuable time to post a review, of which will surely be shared with all of our associates. We are humbled with your kind words, as it is our genuine joy that we are able to contribute to your Tokyo experience and even more for a Westin Tokyo one. Please hurry back. Until then, do take care.

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Reviewed 31 March 2013

Conclusion: Excellent Stay. Excellent Property.

This stay: 2 nights. Upgraded to the one bedroom suite on the 9th floor, with seperate living room and bedroom (it's two standard rooms together, but with a kitchen sink, which was useful), which was nice. Of course it's not comparable directly to a new hotel in terms of facilities (small gym, 80s style lobby), but the hotel management should get an A for keeping up the maintenance of this property. Nothing out of place, everything works well, and with a touch of class. I was on personal trip (no business to take care of the eastside this time) and I prefer the westside of Tokyo (Daikanyama, Omotesando, Shibuya, Harajuku, Shinjuku) to walk around and enjoy the weekend anyways, so the location was not an issue, if it wasn't even better, so no issues there. Walking escalator to Ebisu station was convienent but nothing to write home about, I found for westside destinations (Daikanyama, Omotesando, Shibuya, Harajuku, Shinjuku) the taxi fare was reasonable (JPY 800 - 2000)

Pros: Comfortable, reliable, mature and responsive staff & service. Bed and bedding is Westin standard. Skip and hop to the westside Tokyo where it's about lifestyle, rather than business.

Considerations: (i) location is better for westside Tokyo travellers (ii) old style (80s/90s design) compared to the newer properties in Tokyo (Shangri-la, Peninsula, Mandarin Oriental, etc), but as I said, it's has an charm all of its own which I can best describe as classy (which newness or money can't buy) - the other classy hotel I really like is the Imperial Hotel Tokyo.

About me: East asian male, based in Hong Kong, travels for business and pleasure 100-150 nights a year (most Asia), SPG platinum 75

  • Stayed: March 2013, travelled with family
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Thank lifeadventurelove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded 2 April 2013

Thank you for your review and even more for your stay with us. We are thankful of your kind patronage to Starwood hotels and resorts, keep SPG platinum status with you, and also for the encouragement we find in your gracious review. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms and your visit to Tokyo was a truly enjoyable one! Our location, Ebisu is quite a gem. As you’ve mentioned, even though Yebisu area is quiet, the many hidden discoveries here and there are popular to the local community as well. As you also mentioned that, it is not too far to travel around nice shopping and visiting area like Omotesando, and Daikanyama etc. We boast true Westin professionalism and personal attentiveness to our guests! We only hope for your return in the not so distant future, until then please take and stay well.

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Reviewed 31 March 2013

Lovely hotel, large rooms by Japanese standards. Expensive though too. We stayed at the club level which included a nice snacks and drink service in the evening and breakfast in the morning. Quiet area of Tokyo, stunning views from the higher floors. We were able to see mt. Fuji. Somewhat long walk from the subway. Otherwise a great hotel and what you would expect in this class.

Stayed: March 2013, travelled on business
Thank Cat_travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Markteting Coordinator at The Westin Tokyo, responded to this reviewResponded 31 March 2013

Thank you for your review and even more for your stay with us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms and your visit to Tokyo was a truly enjoyable one! Our location, Ebisu is quite a gem. As you’ve mentioned, even though Yebisu area is quiet, the many hidden discoveries here and there are popular to the local community as well. Your kind words are of the greatest encouragement to all of us. Thank you for allowing us the opportunity to serve you. We hope to see you again soon. Until then, please take care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2013

We had a very pleasant stay at the Westin In Shibuya at the end of a long trip in Japan. It is slightly off the beaten track if you want to explore Tokyo primarily on foot. That said, it is well served in terms of public transport. The area surrounding the hotel is nice and you aren't far from the heart of Shibuya which is very lively.

Throughout our stay we dealt with many of the staff to ask advice on outings, restaurants, locations, extending our stay and more. In every instance the staff went that little bit further to provide what you requested and more. Not only attentive but enterprising and keen for us to really enjoy our stay in Tokyo, not just the hotel.

In comparison to our first few nights in Tokyo at the ANA Intercontinental it was more relaxing due to being away from the hustle and bustle with far superior rooms. It certainly wasn't as convenient for the first time visitor though.

Ps. Don't miss a fabulous Sushi restaurant nearby called Sushi Ouchi. Amazing food and very welcoming atmosphere. A short cab ride from the hotel.

  • Stayed: March 2013, travelled as a couple
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Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded 31 March 2013

Thank you for your review and even more for your stay with us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms and your visit to Tokyo was a truly enjoyable one! Our location we hope, a respite in the center of Tokyo, is a unique attribute ‘designed’ to assist you to escape from the daily grind. Thank for allowing us to contribute to your Tokyo experience. We hope to see you very soon again.

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Reviewed 23 March 2013

I stayed here for 7 consecutive weeks for business. The room was okay, but the bed definitely made a difference, it was very comfy. While the gym was kind of small, they had a deal with this really nice private gym in the area, where you can work out for free, that was great. Ebisu station is just a 10-min walk.

  • Stayed: October 2012, travelled on business
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Thank Cesar N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing coordinator at The Westin Tokyo, responded to this reviewResponded 25 March 2013

Thank you for staying with us at The Westin Tokyo and for taking the time to review us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke. Thank you for allowing us to contribute to your Tokyo Experience. We hope to welcome you back very soon. Until then, please take care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Tokyo

Address: 1-4-1 Mita | Ebisu Garden Place, Meguro 153-8580, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Meguro > Shibuya / Harajuku / Ebisu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels / Ryokan in Meguro
Price Range: £233 - £399 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Tokyo 5*
Number of rooms: 438
Official Description (provided by the hotel):
The epitome of immaculate Japanese service, we tailor each guest's stay with personal, instinctive, and heartfelt hospitality. Enjoy the quietness in an upscale neighborhood of central Tokyo while staying close to the heart of actions happening at popular downtown sites. ... more   less 
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Also Known As:
The Westin Tokyo Hotel Meguro
Westin Hotel Tokyo
Westin Hotel Meguro
Westin Tokyo
Meguro Westin
The Westin Tokyo Meguro

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