Location: Not most desirable to tourists. located in a self-contained area 10 mins walk to Ebisu Station.
Service: Check in staff shows impatient attitude which is rare in Japan during my extensive travel experience in Japan. The check in staff remised to pass my baggage tag to the Bell, it took quite a while to get my baggage delivered to room. I had to call Bell to look for my bag. That's not usual Westin hospitality.
Concierge only got one staff during my visit, English skill is not up to par, She did not offer concrete knowledge on sightseeing and transports. Concierge looked so reluctant to give me a copy of a tourist brochure that I asked for with full maps and info of many Suburbs. To be fair, before my arrival, the concierge has provided efficient service on my restaurant bookings.
No turn down service.
Room: Spacious room comparable to Conrad Tokyo who claimed to have the biggest room size in Tokyo. Décor is a more conventional style, yet functional & clean. A good size desk with ample drawer space under TV. Closet is spacious with iron& board.
Older hotel offer very limited electric outlets .
Bathroom, separate tub & Shower, very thoughtful toiletries amenities. I am impressed (2 bandaids and black cotton buds). Wifi is free in Lobby, Wifi is only free for SPG gold members in room.
If business meetings in Meguro area, it is ok. For...Location: Not most desirable to tourists. located in a self-contained area 10 mins walk to Ebisu Station.
Service: Check in staff shows impatient attitude which is rare in Japan during my extensive travel experience in Japan. The check in staff remised to pass my baggage tag to the Bell, it took quite a while to get my baggage delivered to room. I had to call Bell to look for my bag. That's not usual Westin hospitality.
Concierge only got one staff during my visit, English skill is not up to par, She did not offer concrete knowledge on sightseeing and transports. Concierge looked so reluctant to give me a copy of a tourist brochure that I asked for with full maps and info of many Suburbs. To be fair, before my arrival, the concierge has provided efficient service on my restaurant bookings.
No turn down service.
Room: Spacious room comparable to Conrad Tokyo who claimed to have the biggest room size in Tokyo. Décor is a more conventional style, yet functional & clean. A good size desk with ample drawer space under TV. Closet is spacious with iron& board.
Older hotel offer very limited electric outlets .
Bathroom, separate tub & Shower, very thoughtful toiletries amenities. I am impressed (2 bandaids and black cotton buds). Wifi is free in Lobby, Wifi is only free for SPG gold members in room.
If business meetings in Meguro area, it is ok. For tourists, if service shows more amicable attention, it is an option. I stayed two nights after business meetings , I move back to Hyatt Regency where I receive much better personal service.More
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