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The Westin Tokyo
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Reviews (1,913)
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721 - 726 of 1,913 reviews
Reviewed 3 June 2014

Always exceptional, the service is faultless . The rooms are spacious and well equipped. A typical business hotel decor but when on business you want comfort and convenience and you certainly get that. The location is great and an easy taxi ride from Haneda.

  • Stayed: May 2014, travelled on business
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Thank mulika01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded 9 June 2014

Thank you for your stay with us and for taking the time to post a review. We are thankful of your kind patronage to the Westin Tokyo and also for the encouragement we find in your gracious review. Important, yes, you are to us and we only find it our joy to ensure you of a delightful stay! We look forward to your return. Until then, please take care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

This is still on our around the world trip on Star alliance. This hotel was up to full 5 star standards. The breakfast buffet had so many selections, you could’ve eaten all day. We had record snowfall and we enjoyed watching it from the executive lounge. Restaurants were all fabulous. We were able to eat at the Japanese restaurant and the French restaurant. The gym also was one of the best gyms, I have seen. I really enjoy working out. The location was great, walking distance to the train and many other selections of shopping and restaurants. I would totally recommend this hotel or anyone visiting Japan Tokyo.

  • Stayed: February 2014, travelled as a couple
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1  Thank casakey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded 4 June 2014

Thank you for your kind patronage to the Westin Tokyo and for taking the time to post a review. Your kind words and strong vote of confidence for the Westin Tokyo has given us great encouragement and yearning to do more. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke. Thank you for allowing us to contribute to your Tokyo Experience. We hope to welcome you back very soon. Until then, please take care.

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Reviewed 1 June 2014

We have previously stayed at the Ana intercontinental and thought we would give this a try. It's a bit further for my husband to get tot he office but the area around is very nice with lots of great options for food all within a short walk. There are good transport links with Meguro and Ebisu stations close by giving access to metro and JR lines.
The hotel does have a strange (smoke?) smell in the public areas and slightly in the rooms even though we had a non smoking room. Maybe as non smokers we are more sensitive to this... The rooms are of a good standard. And bathrooms spacious.
Service generally was excellent, everything we requested was actioned quickly and efficiently. Breakfast was a great selection and there is a small garden if you are early enough to sit in..... If you can avoid the smokers sitting there....
The lounge for SPG members has a pretty miserable selection of snacks compared to other SPG lounges and the wine is dreadful. Also during my stay people were using it to conduct interviews which was quite distasteful. Listening to people discussing their salary requirements in what is supposed to be a SPG environment was not what I expected to have to listen to. The hotel did apologize for this but I don't think i should of had to complain. It shouldn't of happened in the first place.

Stayed: May 2014, travelled on business
Thank An_Expat_Wife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded 8 June 2014

Thank you very much for your stay with us and for taking the time to post a review. We take all feedback seriously, and sincerely regret that we were not able to deliver what should have been a delightful stay. We will share your comments to help us to improve the tea and cocktail time food and beverage at our Executive club lounge. Thank you for allowing us the opportunity to serve you. We hope to see you again soon. Until then, please take care.

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Reviewed 31 May 2014

I've stayed at many top hotel chains around the world (Four Seasons, Mandarin Oriental, St. Regis, JW Marriott), but the Westin Tokyo stands out to me as one of the best hotels around. Not only was the room and location terrific, but the service was outstanding. I do believe that the combination of Japanese dedication to excellence and great management create something very unique. Employees that enjoy what they do and not just because they should if that makes any sense.

I particularly want to acknowledge and praise Ms. Matsuura at the Concierge for taking the time and effort to find a pediatrician on a Sunday for our daughter who wasn't feeling well.

The hotel and the staff's attention to detail and willingness to ensure our stay was pleasant was amazing. The fact that the check in counter has airport style islands that the staff can walk around to hand you your receipt with two hands and a bow is something very unique to Japan.

We also stayed at the Westin Osaka, which was also very nice with one big difference. It seems that the Westin Osaka's management did not prefer that the employees accept tips. Understandably in Japan where excellent service is expected. However, I feel that the Westin Tokyo employees were more encouraged to accept tips if offered. Although they all refused, they did accept less reluctantly than the employees at the Westin Osaka. I believe this may be due to the General Manager of the Westin Tokyo being far more employee centric than cultural centric.

I'm sure most of us writing or reading reviews have had service jobs at one point in their lives. When did any of us ever completely refuse a tip that a customer insisted we accept based upon our knowing we provided good service. I believe that the Westin Tokyo's management feels this way too.

Therefore, even though it is not expected that one tips in Japan, my feeling is TIP! You won't get any less service either way, but you'll see a lot of gratitude from employees wherever you go. We're all human.

  • Stayed: May 2014, travelled with family
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Thank HolualoaHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded 9 June 2014

Thank you for choosing to stay with the Westin Tokyo and for taking much of your valuable time to post a review, of which will surely be shared with all of our associates especially concierge Matsuura. Surely, she will be very happy to hear that you enjoyed your family trip to Tokyo and ended it with safe. We are humbled with your kind words, as it is our genuine joy that we are able to contribute to your Tokyo experience and even more for a Westin Tokyo one. Moreover, We appreciate to cooperate with our action to save electricity. Please hurry back. Until then, do take care.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

Please, Westin corporate must mandate smoke free policy worldwide. Even with non-smoking floors, the air quality is still awful around the public areas.

Just realized after this stay that the Westin heavenly bed here is not as comfortable. The bed is too firm. Also just realized that the hotel did not have a pool for recreational purposes; it is contracted with a health club next door.

Booked two nights on C&P and the other two on prepaid rate. Applied SNA and both SNA requests were not confirmed and SNA returned; bummed. Was upgraded to a corner suite on the 21st floor (top floor just below the 22nd restaurants). Breakfast is still available on the first floor in the terrace restaurant and child 3 and under is still free (child 4 to 12 have to pay 2,200 yen; compared to 3,600 yen for 13 and older). I don't like the corner room, since it appears to be "smaller" than a regular room (although it is the same square footage at 452). Since the NEX and suica deal for non-residents ended on April 1st, 2014, we opted to take the Airport 'limo' bus since we have some heavy luggages. However, the ride takes more than 2 hours since there are 4 stops before getting to the Westin which took more than half an hour.

  • Stayed: May 2014, travelled with family
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Thank Shsiang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded 9 June 2014

May we sincerely thank you for your stay with us and for your gracious review. We cannot imagine how much of your valuable time and thoughts were put in, a heartfelt thank you.Please allow us to express deep apology for your unpleasant experience on your recent stay and our missing your precious feedback. This is obviously not the experience we want you to have at The Westin Tokyo.Your valuable feedback for the air in the public area and Starwood suite night award system will be shared by our team and Starwood. We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations.
We truly hope you to come back to us again, and like to take another opportunity to fulfill your needs and exceed your expectation.

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