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“Good Stay On SPG Points for a Rainy Day”
5 of 5 bubbles Review of The Westin Tokyo

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The Westin Tokyo
Ranked #1 of 11 Hotels / Ryokan in Meguro
Certificate of Excellence
Singapore, Singapore
Level Contributor
177 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 239 helpful votes
“Good Stay On SPG Points for a Rainy Day”
5 of 5 bubbles Reviewed 9 June 2014

It was a cold and rainy day, and our clothes were wet from the day before. The hotel kindly let us check in early at 12 noon, and also gave us a late check out. We no longer had Starwood Preferred Gold status (didn't make status for this year), but the hotel still treated us very well. We used points + cash for the stay, which is a great deal because you get a big room with all the amenities -- it has to be one of the larger rooms in Tokyo.

It was raining. We arrived at Ebisu Station on the convenient Hamone-Yamoto line and walked all the way underground to the hotel so that rain never hit us. Walk to Ebisu Garden Place using the moving walkways, stay to the right and go down an escalator towards "Glass Palace". Go past Baskin Robbins ice cream and Burger King, and enter on the basement floor of Westin (door on your left). Your head should always be covered, although at one point you're exposed to the wind.

Because the weather remained rainy on our visit, Westin was a perfect visit as we used this underground passage to get food (Robuchon, Lawry's, Dean & Deluca are some high-end options, but they've got a ton of Japanese ministalls and bakeries on basement 2nd level and local Japanese restaurants.) We also used the gym a lot -- again very much appreciated on a rainy day. It was also enjoyable to soak in the large bathtub.

I had originally booked a small budget room in Tokyo but am so glad we splurged on the Westin. It's nice to be able to stay in and enjoy some English-speaking TV channels, a gym, etc and not be forced to go out. It turned our vacation into a relaxing staycation. Westin was truly a home away from home for us.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HappyBelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, 12 June 2014
May we sincerely thank you for your stay with us and for your gracious review. We cannot imagine how much of your valuable time and thoughts were put in, a heartfelt thank you. It gives us great encouragement that you found your stay with us a pure delight. Never do we regard “service” as an obligation, but rather embrace it with genuine joy in being able to contribute to our guest’s experiences. Taking detail to a different level and understanding our guests is our priority. Please come and visit us soon again. Your words have been received with much gratitude.A deep ‘arigatogozaimasu’!
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Singapore
Level Contributor
300 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
4 of 5 bubbles Reviewed 7 June 2014 via mobile

Japan is a service oriented country and the staff at Westin certainly takes it a notch higher. Professional, attentive and genuinely interested to please. My room was a good size - western sized standards vs typical rooms in japan hotels tend to be small. Room was comfortable except maybe not as well lit, there was only 1 floor lamp and an entrance light. Two other lamps at bedside and one table lamp but still I would prefer something brighter -if I turned on all the lights the middle part of the room was still dark. Breakfast was a Good selection, not the massive spread one sees at other hotels which is sometimes a waste. Location is a little troublesome, about 10mins walk to the JR, and about 15mins to the subway which seems like a mile if one is very tired already. Also from Haneda airport access is not as straightforward as only 2 airport buses a day goes to Westin and vice versa. With a large luggage my choice (other than an expensive taxi ride) was to take the keikyu train from Haneda to Shinagawa and taxi from there. I departed in the same way, and with heavier luggage it is quite challenging navigating the Tokyo train stations as it's very busy. While there are more buses to Narita, it is a two hour bus ride. I chose Westin for its proximity to my office, otherwise for vacation I always stay somewhere else with easier airport/subway access.

Stayed June 2014, travelled on business
Helpful?
2 Thank Wennie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, 11 June 2014
A heartfelt “arigatogozaimasu (“thank you” in Japanese) for your stay with us and for your words of great encouragement. We believe in offering the best of international standards combined with immaculate Westin Tokyo hospitality and service- attention to detail, tailored service, and effort in understanding our guests. Our location we hope, a respite in the center of Tokyo, is a unique attribute ‘designed’ to assist you to escape from the daily grind. Thank for allowing us to contribute to your Tokyo experience. We hope to see you very soon again.
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Vancouver, Canada
Level Contributor
108 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

We had stayed at the Westin Tokyo on a couple of previous trips, and stay has been lovely each time with almost all aspects consistently good.

The hotel is located near the Ebisu station on the Yamanote line. It is still a bit of a walk from the station to the hotel's front door, so If you are coming from Tokyo or Shinagawa stations with luggage in tow, I strongly recommend you take a taxi. That said, the location is great. There are a large variety of restaurants in the Ebisu Plaza area that lies between the hotel and Ebisu station (including some very good Japanese restaurants on the 38th & 39th floors of the Ebisu Plaza tower). There is also a Mitsukoshi Department store (with a great wine shop), and some very interesting shops a short walk away towards Meguro.

The rooms are well appointed and comfortable, and of a good size. My adult daughter's jaw dropped when she saw the bathroom in our room: a lot of red granite, large soaker tub, separate shower stall, an impressive array of toiletries, and so on. Executive Club members also have access to the executive club lounge on the 17th floor.

The breakfast buffet (in either the executive club lounge, or the main floor) is excellent with a wide choice of offerings for both western and Japanese style breakfasts. Some of the nice touches include fresh sqeezed orange juice, and fresh berry juice and omelettes and eggs made to order while you wait.

Other than the buffet, prices for food are typical for Tokyo, which is to say they can be a bit pricey, and the serving sizes are much smaller than most westerners will be used to. This is a quibble, especially as I do not think we have every had anything to eat at the Westin that was not outstanding.

Staff are polite, efficient and helpful. Most hotel staff are quite fluent in English, but there were a few where I found it easier to speak Japanese. There is no business center, but the concierge staff will do what they can to assist.

Will we stay there again? We are already planning to.

Room Tip: Do not take the airport bus from the hotel unless you have a great deal of time. We did this on one...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WDTVancouver_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, 11 June 2014
Thank you for your review and even more for your stay with us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms and your visit to Tokyo was a truly enjoyable one! Our location, Ebisu is quite a gem. As you’ve mentioned, even though Yebisu area is quiet, the many hidden discoveries here and there are popular to the local community as well. We boast true Westin professionalism and personal attentiveness to our guests! We only hope for your return in the not so distant future, until then please take and stay well.
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singapore
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

Always exceptional, the service is faultless . The rooms are spacious and well equipped. A typical business hotel decor but when on business you want comfort and convenience and you certainly get that. The location is great and an easy taxi ride from Haneda.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mulika01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, 9 June 2014
Thank you for your stay with us and for taking the time to post a review. We are thankful of your kind patronage to the Westin Tokyo and also for the encouragement we find in your gracious review. Important, yes, you are to us and we only find it our joy to ensure you of a delightful stay! We look forward to your return. Until then, please take care.
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Key West, Florida
Level Contributor
79 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

This is still on our around the world trip on Star alliance. This hotel was up to full 5 star standards. The breakfast buffet had so many selections, you could’ve eaten all day. We had record snowfall and we enjoyed watching it from the executive lounge. Restaurants were all fabulous. We were able to eat at the Japanese restaurant and the French restaurant. The gym also was one of the best gyms, I have seen. I really enjoy working out. The location was great, walking distance to the train and many other selections of shopping and restaurants. I would totally recommend this hotel or anyone visiting Japan Tokyo.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank casakey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, 4 June 2014
Thank you for your kind patronage to the Westin Tokyo and for taking the time to post a review. Your kind words and strong vote of confidence for the Westin Tokyo has given us great encouragement and yearning to do more. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke. Thank you for allowing us to contribute to your Tokyo Experience. We hope to welcome you back very soon. Until then, please take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
538 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
4 of 5 bubbles Reviewed 1 June 2014 via mobile

We have previously stayed at the Ana intercontinental and thought we would give this a try. It's a bit further for my husband to get tot he office but the area around is very nice with lots of great options for food all within a short walk. There are good transport links with Meguro and Ebisu stations close by giving access to metro and JR lines.
The hotel does have a strange (smoke?) smell in the public areas and slightly in the rooms even though we had a non smoking room. Maybe as non smokers we are more sensitive to this... The rooms are of a good standard. And bathrooms spacious.
Service generally was excellent, everything we requested was actioned quickly and efficiently. Breakfast was a great selection and there is a small garden if you are early enough to sit in..... If you can avoid the smokers sitting there....
The lounge for SPG members has a pretty miserable selection of snacks compared to other SPG lounges and the wine is dreadful. Also during my stay people were using it to conduct interviews which was quite distasteful. Listening to people discussing their salary requirements in what is supposed to be a SPG environment was not what I expected to have to listen to. The hotel did apologize for this but I don't think i should of had to complain. It shouldn't of happened in the first place.

Stayed May 2014, travelled on business
Helpful?
Thank An_Expat_Wife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, 8 June 2014
Thank you very much for your stay with us and for taking the time to post a review. We take all feedback seriously, and sincerely regret that we were not able to deliver what should have been a delightful stay. We will share your comments to help us to improve the tea and cocktail time food and beverage at our Executive club lounge. Thank you for allowing us the opportunity to serve you. We hope to see you again soon. Until then, please take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Honolulu, Hawaii
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

I've stayed at many top hotel chains around the world (Four Seasons, Mandarin Oriental, St. Regis, JW Marriott), but the Westin Tokyo stands out to me as one of the best hotels around. Not only was the room and location terrific, but the service was outstanding. I do believe that the combination of Japanese dedication to excellence and great management create something very unique. Employees that enjoy what they do and not just because they should if that makes any sense.

I particularly want to acknowledge and praise Ms. Matsuura at the Concierge for taking the time and effort to find a pediatrician on a Sunday for our daughter who wasn't feeling well.

The hotel and the staff's attention to detail and willingness to ensure our stay was pleasant was amazing. The fact that the check in counter has airport style islands that the staff can walk around to hand you your receipt with two hands and a bow is something very unique to Japan.

We also stayed at the Westin Osaka, which was also very nice with one big difference. It seems that the Westin Osaka's management did not prefer that the employees accept tips. Understandably in Japan where excellent service is expected. However, I feel that the Westin Tokyo employees were more encouraged to accept tips if offered. Although they all refused, they did accept less reluctantly than the employees at the Westin Osaka. I believe this may be due to the General Manager of the Westin Tokyo being far more employee centric than cultural centric.

I'm sure most of us writing or reading reviews have had service jobs at one point in their lives. When did any of us ever completely refuse a tip that a customer insisted we accept based upon our knowing we provided good service. I believe that the Westin Tokyo's management feels this way too.

Therefore, even though it is not expected that one tips in Japan, my feeling is TIP! You won't get any less service either way, but you'll see a lot of gratitude from employees wherever you go. We're all human.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HolualoaHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, 9 June 2014
Thank you for choosing to stay with the Westin Tokyo and for taking much of your valuable time to post a review, of which will surely be shared with all of our associates especially concierge Matsuura. Surely, she will be very happy to hear that you enjoyed your family trip to Tokyo and ended it with safe. We are humbled with your kind words, as it is our genuine joy that we are able to contribute to your Tokyo experience and even more for a Westin Tokyo one. Moreover, We appreciate to cooperate with our action to save electricity. Please hurry back. Until then, do take care.
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Additional Information about The Westin Tokyo

Property: The Westin Tokyo
Address: 1-4-1 Mita | Ebisu Garden Place, Meguro 153-8580, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Meguro > Shibuya / Harajuku / Ebisu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels / Ryokan in Meguro
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Westin Tokyo 4.5*
Number of rooms: 438
Official Description (provided by the hotel):
The epitome of immaculate Japanese service, we tailor each guest's stay with personal, instinctive, and heartfelt hospitality. Enjoy the quietness in an upscale neighborhood of central Tokyo while staying close to the heart of actions happening at popular downtown sites. ... more   less 
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Also Known As:
The Westin Tokyo Hotel Meguro
Westin Hotel Tokyo
Westin Hotel Meguro
Westin Tokyo
Meguro Westin
The Westin Tokyo Meguro

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