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“excellent for tokyo”
4 of 5 bubbles Review of The Westin Tokyo

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The Westin Tokyo
Ranked #1 of 11 Hotels / Ryokan in Meguro
Certificate of Excellence
Fort Lauderdale, Florida
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“excellent for tokyo”
4 of 5 bubbles Reviewed 1 July 2014

After a little glitch with my reserved room allocation everything was arranged.
The staff is well trained and goes out of its way to make you happy...just ask and they try to make you happy.
The concierge team deserves a special mention of excellence we needed them for reservations, advice, tourist information etc their info were very precious they follow up and provide you with printed confirmation. Make sure that you ask for a room on high floor and imperatively CITY VIEW. Some rooms face two adjacent buildings and believe us this was quite depressing fortunatelly our room was changed but only after 48 hours because the hotel was full (they said) . Location is great far from noisy and crowded areas like Ginza or Shibuya. The surroundings are absolutelly marvelous and connection to Subway and JR train are very easy ...there is a skywalk that takes you to the station in 12 minutes. Across the street you have a super modern plaza with plenty of restaurants, shops and the famous Mitsukoshi department store. The Buffet Breakfast is good and plentifull according to western standards unfortunatelly the Japanese part of the buffet is quite limited when compared to other hotels in the same category. We would gladly return to this place...By the way The TV remote control is very complicated to use

Room Tip: ask for Club room and City View
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank francineandpierre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, 8 July 2014
May we sincerely thank you for your stay with us and for your gracious review. We cannot imagine how much of your valuable time and thoughts were put in, a heartfelt thank you. It gives us great encouragement that you found your stay with us a pure delight. Never do we regard “service” as an obligation, but rather embrace it with genuine joy in being able to contribute to our guest’s experiences. Our location, Ebisu is quite a gem. As you’ve mentioned, the many hidden discoveries here and there are popular to the local community as well. We boast true Westin professionalism and personal attentiveness to our guests! We only hope for your return in the not so distant future, until then please take and stay well.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (187)
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English first
New York City, New York
Level Contributor
71 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 26 June 2014

I had a good stay at the Westin in Ebisu (near Shibuya) on business a couple of years ago. It's your typical Westin, with great Japanese service. Only issues I can really identify: the hotel is a little older, and not in poor shape but a bit rough around the edges; and getting to the gym requires a decent 5min walk outside the hotel proper (even though its a great gym with pool once you get there). Still, not a bad hotel at all and good value for money.

  • Stayed July 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank Jeremy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, 1 July 2014
A heartfelt “arigatogozaimasu (“thank you” in Japanese) for your stay with us and for your words of great encouragement. We believe in offering the best of international standards combined with immaculate Westin Tokyo hospitality and service- attention to detail, tailored service, and effort in understanding our guests. Thank for allowing us to contribute to your Tokyo experience. We hope to see you very soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
54 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 321 helpful votes
4 of 5 bubbles Reviewed 24 June 2014

The Westin in Tokyo is a very typical Westin style hotel. Nice, comfortable but maybe a little not so up to date design.

Stay for a business trip recently and enjoy my stay. Staff was polite, friendly and ever so helpful.

Breakfast had a limited variety but was generally still alright with me as I don't take a lot during breakfast. Miso soup and the french toast were my favorites.

Location was alright as it was within walking distance (5 minutes) to the Ebisu station. There is a grocery store at the basement of the complex across the road and couple of eateries in the same complex.

Room Tip: Don't expect a lot from the rooms as I believe the design is dated and have not been refreshed.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank VictorLME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, 1 July 2014
Thank you for your review and even more for your stay with us. We are delighted to hear that your visit to Tokyo was a truly enjoyable one! Our location, Ebisu is quite a gem. As you’ve mentioned, the many hidden discoveries here and there are popular to the local community as well. We boast true Westin professionalism and personal attentiveness to our guests! We only hope for your return in the not so distant future, until then please take and stay well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 20 June 2014

Let me preface by stating this was my second business trip to Tokyo and stayed for 19 nights.

Don’t be fooled by the dull shell of this hotel as lacking any style, comfort or amenities. My stay was idyllic.

Front of house was well prepared for my arrival and were very courteous. And all spoke English very well which is truly helpful.

Rooms were a bit small though provided all the amenities you expect from Westin. I would recommend for the hotel to get some better black-out curtains for the oversee travelers.

The gym left something to be desired as it was over packed with equipment but is open 24 hrs. Preferred guests do get passes to adjacent health club which has lap pool, sauna and ample gym space. This was a true luxury.

Location of hotel is in trendy Ebisu/Meguo area, with an array of restaurants, bars in walking distance. The area in general was tranquil for Tokyo, yet you still get a very good feel for the life in the city.
Japan Rail and subway is only ten minutes walk and can get you to/near all of the Tokyo sites.

Would definitely stay again and would recommend to most of my friends and coworkers.

Room Tip: try to get a room with a view of the Tokyo Tower
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carlos4040
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, 27 June 2014
Thank you for staying with us at The Westin Tokyo and for taking the time to review us. We are delighted to hear you were able to feel renewed and relaxed in our guestrooms. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke. Thank you for allowing us to contribute to your Tokyo Experience. We hope to welcome you back very soon. Until then, please take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 20 June 2014

Like most thinks in Japan, the attention to detail is unreal! The hotel has a very nice location, 10' from the metro station (Ebisu). Everyone working here seems very proud of their job. Always willing to help and extremely polite. Nice clean roomy rooms with great view of the whole city. Since it was my first trip to Japan, what blew my mind was the toilet!! Very hi tech with heated toilet seat and various water jets for your "convenience"!! Breakfast is as expected but can get pretty busy... The spa is definitely worth visiting. Although nothing amazing, the staff will def win you with their politeness and professionalism. The gym is a bit small for the size of the hotel with very basic equipment.
Overall a great experience. I will be going back for sure,on my next visit to Tokyo, because to be honest with you, you cannot ask for more from a business hotel!! Big bravo to the staff. Thank you for taking care of me!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skysurferr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, 27 June 2014
Thank you for your stay with us and for taking the time to post a review. Your kind words are of the greatest encouragement to all of us. We believe in offering the best of international standards combined with immaculate Westin Tokyo hospitality and service- attention to detail, tailored service, and effort in understanding our guests. We only hope for your return in the not so distant future, until then please take and stay well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

We just spent three nights at the Westin while Husband was on business trip and I tagged along with our two boys (ages 4 and 6). The room was impeccable and spacious. Service was outstanding, with bell boys helping me with our bags every time we came back. And consistent with Japanese culture, they help with a smile without expecting a tip. Location was great, right on Yebisu Gardens, so boys could run around and we could grab a quick breakfast at one of the bakeries.

Biggest bonus of the stay was the Westin kids club. They brought the boys kid-sized PJ's, slippers and toothbrushes. They were so excited, they wore their PJ's every night.

Since we have relatives nearby, we did not try the restaurants, but everyone told us their Chinese restaurant is one of the best. Hopefully we can try it on our next visit!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iliana c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this review, 22 June 2014
May we sincerely thank you for your stay with us and for your gracious review. We cannot imagine how much of your valuable time and thoughts were put in, a heartfelt thank you. It gives us great encouragement that you found your stay with us a pure delight. Especially, it is great to hear from you that your boys liked our Westin Kids Club. Never do we regard “service” as an obligation, but rather embrace it with genuine joy in being able to contribute to our guest’s experiences. Please come and visit us soon again. Your words have been received with much gratitude.Thank you, again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

Stayed in this hotel in mid May, hotel is located in Ebisu area. Metro Station is called Ebisu, hotel is situated 15 minutes walk away from the station. Though it is a bit aqay from the station, the walk is actually fantastic as you need to walk through Yebisu Garden Place which is great for walk around especially in the morning. The place consist of department store, food outlets and beer station. Every 1st and 3rd sunday of the month, there is a market at the garden place with a lots of fresh fruits and vegetable for sell from local organic farms.
Hotel staff was friendly and helpful and offer good service. There is a charge when you want to use internet in the room but free wifi is offered in the loby areas. Ask for special breakfast rate upon your check in which is about half of the original price.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carman C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital marketing coordinator at The Westin Tokyo, responded to this review, 15 June 2014
Thank you for your review and even more for your stay with us. We are delighted to hear that your visit to Tokyo was a truly enjoyable one! Our location, Ebisu is quite a gem. As you’ve mentioned, the many hidden discoveries here and there are popular to the local community as well. We boast true Westin professionalism and personal attentiveness to our guests! We only hope for your return in the not so distant future, until then please take and stay well.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Tokyo

Property: The Westin Tokyo
Address: 1-4-1 Mita | Ebisu Garden Place, Meguro 153-8580, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Meguro > Shibuya / Harajuku / Ebisu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels / Ryokan in Meguro
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Westin Tokyo 4.5*
Number of rooms: 438
Official Description (provided by the hotel):
The epitome of immaculate Japanese service, we tailor each guest's stay with personal, instinctive, and heartfelt hospitality. Enjoy the quietness in an upscale neighborhood of central Tokyo while staying close to the heart of actions happening at popular downtown sites. ... more   less 
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Also Known As:
The Westin Tokyo Hotel Meguro
Westin Hotel Tokyo
Westin Hotel Meguro
Westin Tokyo
Meguro Westin
The Westin Tokyo Meguro

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