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“Customer care 100%”
Review of The Westin Tokyo

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The Westin Tokyo
Ranked #1 of 12 Hotels / Ryokan in Meguro
Certificate of Excellence
Reviewed 16 August 2014

My stay was wonderful. My room was perfect, clean everything! Location depends what you want to see.. Everything is a train ride away. 10min walk to JR station/subway ect. I never write about anyone but
I would like to thank the Chef at the Terrace "Daniel Jäger" for tending to a picky eater like myself! For the Great buffet and to all my request. To every bartender on the 22nd floor Best drinks ever! Thank you Westin & Mr. Chef Daniel Jäger for making my first stay in Tokyo simple as pie.

  • Stayed: August 2014
    • Value
    • Location
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Thank justaword
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded 25 August 2014

Thank you for choosing to stay with the Westin Tokyo and for taking much of your valuable time to post a review, of which will surely be shared with all of our associates especially Chef Daniel Jäger. Surely, he will be very happy to hear that you enjoyed your family trip to Tokyo. We are humbled with your kind words, as it is our genuine joy that we are able to contribute to your Tokyo experience and even more for a Westin Tokyo one. Moreover, We appreciate to cooperate with our action to save electricity. Please hurry back. Until then, do take care.

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Reviewed 13 August 2014

Westin Tokyo was the final destination of our anniversary trip (4th-7th July 2014) in Tokyo. Overall we had a great stay and my family really enjoyed it.

The hotel location isn't the easiest for tourists who use public tranportations, but great for people with a rental car like us. I liked the location because it was away from the busy areas, but still a lot of good shoppings and restaurants nearby. A lovely sunday market was just across the street from the front door. Extremely easy to get to the main shopping area where is less crowded than Shinjuku or Shibuya. Ebisu area is much more upper class and relaxing.

Almost everyone in the hotel could speak good english, all of them were helpful. It might be the Japanese culture that they didn't really have big smiles on their faces but I could feel they were keen to meet our requests. There was a mistake made by one of the concierge staff which caused us quite a bit of trouble, but they tried hard enough to solve it. A sincere apology from the staff and the guest relationship manager were good enough and they did all their best to help me out throught out the rest of the stay. I would like to send a big thank you to the ladies at the concierge and the guest relationship manager who was kind enough to listen to my complaint.

A bottle of sparkling wine was sent to us for our anniversary, it was a nice touch. Room was a bit in the 90s style but nice and clean with all the things we needed. I traveled with my two daughters and those kids pajamas were cute and comfy.

Breakfasts were excellent, and on Sunday we had the japanese style breakfast in the Japanese restaurant and it was really good. Just that it was so busy on Sunday, we had to wait for 20 mins before we could get a seat.

It was not a perfect stay, but good enough for us to go back to Westin Tokyo when we travel to Tokyo again.

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank 996Carrera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coorinator at The Westin Tokyo, responded to this reviewResponded 19 August 2014

Thank you for choosing to stay with the Westin Tokyo. We feel privileged to have been able to serve you. Thank you for taking much of your valuable time to post a review, of which will surely be shared with all of our associates. We are humbled with your kind words, as it is our genuine joy that we are able to contribute to your Tokyo experience and even more for a Westin Tokyo one. Our location, Ebisu is quite a gem. As you’ve mentioned, the many hidden discoveries here and there are popular to the local community as well. Please hurry back. Until then, do take care.

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Reviewed 12 August 2014

I expected big things from The Westin Tokyo; I stayed at The Westin Chosun, Seoul previously and was very happy. Unfortunately, I was disappointed with the hotel. The lobby is wonderful, but the rooms are dated. Old bathroom; small, awkward shower; time-worn carpet, and out-dated coffee maker are few examples of how The Westin Tokyo fell short. The bed was comfortable, but I would not say “heavenly”. Room service for breakfast was fine. I would not recommend staying here as a tourist; the hotel is far away from most tourist attractions. Be aware, the bus to the airport has limited departure times. Overall the room did not meet Westin standards.

Stayed: April 2014, travelled solo
Thank Shawna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded 15 August 2014

Thank you for your stay with us and for taking the time to post a review. Your kind words are of the greatest encouragement to all of us. Thank you for allowing us the opportunity to serve you. Your valuable feedback for the signs of aged room will be shared by our team. We would take this opportunity to review our service standard, and try to improve even harder to meet your expectations. We anxiously wait for your return for another Westin Tokyo magic, a respite in the heart of the city with personal service at its best.

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Reviewed 11 August 2014

This is my third stay at the Westin Tokyo and it never disappoints. I first chose this hotel for the location, it is a 10 minute walk from Ebisu station which can easily connect you to any of the main lines. Additionally, the hotel is near a mall (5-minute walk) - gets you near a pharmacy, mall for shopping, and food options. A little farther away about 15 minute walk gets you even more local food options at reasonable prices and great food. (The concierge can point you to the places).
They have a nice spread at breakfast and all kinds juices (including a rotating daily juice). If you are staying the weekend however, you might want to make a reservation as it gets crowded. They also have a nice lounge upstairs but breakfast selection is more limited. Nice respite with good view of Tokyo though in the afternoon (with snacks and drinks).
The rooms are relatively good sized and have modern amenities. They have done a good job keeping the place clean and updated. Wifi connection was good as well.
The concierge service is excellent, I had them help make reservations at hard to get to restaurants and they did an amazing job getting me into almost everyone. All in all, you really can't go wrong with this Westin.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
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1  Thank TravelerLXG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded 15 August 2014

Thank you for your kind patronage to the Westin Tokyo and for taking the time to post a review. Your kind words and strong vote of confidence for the Westin Tokyo has given us great encouragement and yearning to do more. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke. Thank you for allowing us to contribute to your Tokyo Experience.

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Reviewed 8 August 2014

This is my first visit to Tokyo and I am here for pleasure. I am a platinum Starwood member and stay about 75-80 nights per year in hotels. This hotel is even better than its reviews. The property has a refined, modern elegance. The rooms are modern with a Japanese flair. Every staff member has been polite and helpful. English is spoken by most staff members. As a platinum member I have access to breakfast either in the Terrace full amazing buffet or the exec floor where there is a great two hour cocktail with appetizers and drinks on the house. The location is right by the Ebisu JR line for easy access to everywhere. This is among the best Westin properties I have stayed in and recommend it highly!

  • Stayed: August 2014, travelled as a couple
    • Value
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1  Thank DrJohnIz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded 12 August 2014

A heartfelt “arigatogozaimasu (“thank you” in Japanese) for your stay with us and for your words of great encouragement. We believe in offering the best of international standards combined with immaculate Westin Tokyo hospitality and service- attention to detail, tailored service, and effort in understanding our guests. Thank for allowing us to contribute to your Tokyo experience. We hope to see you very soon again.

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Reviewed 6 August 2014

My wife and I visited Tokyo and stayed at the Westin because of their reputation and we were not disappointed. The hotel was very clean and elegant, the staff was courteous and helpful, and the food breakfast buffet was well appointed and delicious.

It also needs to be mentioned that the hotel proximity to Yebisu Garden Place and the Ebisu Station. Off of the JR line, it is very easy to get around Tokyo's many attractions for very little money. Located in a quiet neighbor hood, the Westin Tokyo in my opinion is the perfect place to stay when visiting. T

  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
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Thank edward p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded 12 August 2014

Thank you for choosing to stay with the Westin Tokyo. We feel privileged to have been able to serve you. Thank you for taking much of your valuable time to post a review, of which will surely be shared with all of our associates. We are humbled with your kind words, as it is our genuine joy that we are able to contribute to your Tokyo experience and even more for a Westin Tokyo one. Please hurry back. Until then, do take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2014

We had a great experience here. The breakfast was excellent. Most hotels in Japan (a large sample of Starwood, Hilton, IHG, etc., as well as local hotels) seem to mess up breakfast. They can't do things like bacon, eggs, french toast, etc., properly. The Westin managed superbly. The Westin Workout was great. This is another thing Japanese hotels often get wrong. First, it had enough cardio equipment. Second, it had enough weights and machines for a halfway decent workout. Third, it was actually open 24 hours. I've stayed at Japanese hotels where the gym didn't open until 9. The executive lounge was great. We took advantage of the appetizers and cocktails whenever possible. The staff were very friendly and helpful. The rooms were about twice the size of any I've been in within Japan. And the decor was amazing. I highly recommend the Westin.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank FrequentIndia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Westin_Tokyo, Digital Marketing Coordinator at The Westin Tokyo, responded to this reviewResponded 12 August 2014

Thank you for your kind patronage to the Westin Tokyo and for taking the time to post a review. Your kind words and strong vote of confidence for the Westin Tokyo has given us great encouragement and yearning to do more. Your comments about our service and facility such as our breakfast offerings, gym, and executive lounge. It is our utmost joy in providing an experience, extraordinary; excellence that is consistent, and ensuring that each guest’s stay is bespoke. Thank you for allowing us to contribute to your Tokyo Experience. We hope to welcome you back very soon. Until then, please take care.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Westin Tokyo

Address: 1-4-1 Mita | Ebisu Garden Place, Meguro 153-8580, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Meguro > Shibuya / Harajuku / Ebisu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels / Ryokan in Meguro
Price Range: £215 - £449 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Tokyo 5*
Number of rooms: 438
Official Description (provided by the hotel):
The epitome of immaculate Japanese service, we tailor each guest's stay with personal, instinctive, and heartfelt hospitality. Enjoy the quietness in an upscale neighborhood of central Tokyo while staying close to the heart of actions happening at popular downtown sites. ... more   less 
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Also Known As:
The Westin Tokyo Hotel Meguro
Westin Hotel Tokyo
Westin Hotel Meguro
Westin Tokyo
Meguro Westin
The Westin Tokyo Meguro

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