I booked a stay at Westin Tokyo for 6 nights, at 20,000 Starwood points per night. This is a Catagory 6 hotel, so the expectation is very high and I was pleasantly surprised that the service is beyond excellent. I am a Starwood Platinum member and travel quite a bit for leisure, so I have other good properties to compare with, including St Regis Beijing and Shanghai.
Though TripAdvisor, I found Mirei Ri at Westin and contact her prior to my arrival. I highly recommend that you connect with Mirei, as she is an invaluable resource and she will make your stay perfect. I can give you her email, if you send me a message.
I contacted Mirei, in hopes of getting an upgrade to a suite. Unfortunately, the hotel was booked, so was not able to get a suite, but I was able to get an excellent room with a great view of the city and Tokyo Tower on the Executive Club floor (17th floor). I also requested a special US DVD player and empty mini-bar, both requests were filled. Mirei also provided much info on transportation, shopping, local attractions, which was VERY helpful!
The Airport Limousine bus counter is located just outside of Narita Terminal 1 baggage claim and I am sure they have one at Terminal 2 as well. The cost is 3,000 Y and go to stop 13 at the curb after you purchase your ticket. Takes 1 hour and goes to the front door at Westin, departs at 25 min past the hour. Orange and white bus...can't miss it. www.limousinebus.co.jp
For the Executive Club, you can go directly up to the 17th floor and there is a separate desk there to check you in. The check in was very welcoming, as I got to meet Mirei and the general manager of the hotel, Andreas Trauttmansdorff...That is really VIP treatment!
Although it was not the suite that I hoped for, the room was very nice and I loved that it was located so close to the Executive Club Lounge. The view was awesome and the room had the standard Japanese DVD and the special US DVD player with small flat panel TV, also available are On Demand movies. There is also a DVD store right next door, if you want to rent and a movie theater across the street at Yebisu Garden Place, (no English movies when I was there).
In the room is a desk, loveseat, Westin Heavenly Bed. The bathroom has separate tub and shower, robe, slippers and the best Bvlgari toiletries...heavenly! Two in room safes, including one for laptop with outlet for recharging. You will love the heated toilet seat.
The mini-bar was emptied, so I could put soda and snacks inside and there was coffee maker (with coffee)+ hot water dispenser (with tea), 1 free bottle water per day. The air conditioning in the room was the BEST! It was unbearably hot in Tokyo in early Sept ( the room was my oasis at the end of the day). There were no suites available and other Platinum members I met, were also not able to get these larger rooms, probably because this property doesn't have that many.
Mirei also had chocolate mints waiting for me in the room and I had requested more, they were so yummy! Mirei (with special help from the IT staff) got my iPhone connected to the Wifi in the room! Daily newspaper is provided. Platinum members get the room internet with no charge, otherwise, I think there is a small fee.
I also got extra hangers (always need those) and electrical adapter.
Executive Club Floor:
Breakfast is included with the Executive Club floor rooms and for Platinum guests. The choice is the buffet breakfast at The Terrace Restaurant on the first floor (normally 3600 Y) and you will be tempted by the large selection, including pastries, toast, bagel, fresh squezzed orange and grapefruit juice, fruit, yogurt, cereal, eggs, sausage, bacon, pancakes, salad, pasta, fish, japanese breakfast ( pickled vegetables, miso, rice) and much more. The restaurant is very crowded on the weekends.
The other option is the relaxing breakfast in the Exec Club Lounge with all the basic options. Room service is also available and the Continental Breakfast is about 3000 Y.
During the day, the Executive lounge features beverages and pastries and Happy Hour from 5:30 - 7:30 pm with drinks, snacks and yummy hor d'oeurves. Also, it is a gathering space and I met other guests.
There are many restaurant options at the hotel, although I did not eat at any of them, including on the 22nd floor Victors (Continental), Yebisu (Teppanyahi), Compass Rose (lounge) 2nd floor Ryutenmon (Chinese), Mai (Japanese), 1st floor, The Bar, Lounge and Terrace.
Across the street at Yebisu Garden Place, they have many restaurants, and on the top floor of the office building and in the ground floor of the Mitsukoshi department store, there is a fantastic food hall and gourmet grocery store (not to be missed). At the Ebisu subway station, there are so many budget, but gourmet food options.
Transportation and Location:
I found that the hotel location was ideal, it was a short walk (even in the heat) to the Ebisu subway station, where you could get anywhere in Tokyo. The Skywalk is just past the Yebisu Garden Place (across the street from Westin, which features the famous Joel Robuchon restaurant). Taxis are readily available at the hotel also (800 Y just to hop in).
The metro station is a little confusing, as there are 2 metro lines running (JR Yamanote Line and Hibiya Subway). It is a major hub, so it is very easy to get to your destination from here. You can get( for a 500 Y deposit) a reloadable Pasmo subway card that will remain in your wallet and you just wave it over the turnstile and also can be used at convenience stores and restaurants.
The free Westin WORKOUT is located on the 4th floor next to the Le Spa Parisien. You can use the spa facilities with a Day Pass with I think is about 3500 Y. The Swedish 60 min massage is 16,800 Y and in room massage is also available with a 20% discount during certain hours. There is also Westin Kids Club and Business Center. I believe they have arrangements for nearby pool use, if you desire. There is no ATM, but one located at the metro station or in the office bldg at Yebisu.
I had booked a one day sightseeing tour on the web via Viator, prior to arrival and Mirei helped me confirm the pick up at the hotel. The bus tour included the main sights of Tokyo, Meiji Shinto Shrine, Imperial Palace Garden (tons of mosquitos here), Asakusa temple, lunch, bay cruise near Rainbow Bridge and waterfront Aqua City shopping mall. Book online ahead of time and it is less than when you book with hotel concierge.
Mirei also helped me with information on the Tsukiji Fish Market, which I
recommend. You dont have to go to the Fish Auction at 4:30 am and the fish market is a fun, unique experience and there are many casual places to grab fresh sushi.
The best shopping experience is at the new Marunouchi district. You casually stroll the tree and art lined street Nakadori with the high end stores, like Hermes. At one end of the street is the gorgeous Peninsula Hotel and the other is, the not to be missed Shin-Marunouchi Building (several floors also filled shops and restaurants). The Tokyo National Museum in Ueno Park is nice and there are other museums here to visit.
My local friend took me to Roppongi area for dinner at Gonpachi, which is a lively place with locals and visitors alike. They have many Japanese "tapas style small dishes" here to share and very affordable!
Definitely would highly recommend the Westin Tokyo and recommend the Executive Club Floor rooms, which offer numerous amenities. The outstanding service can't be beat and anything you need will be taken care of. It was so nice of Mirei to see me off in my taxi and made me sad to say goodbye! I also received very nice emails from both Mirei and the general manager after my departure!
Please enjoy my Tokyo Picasa Web Album:
- Official Description (provided by the hotel):
- The epitome of immaculate Japanese service, we tailor each guest's stay with personal, instinctive, and heartfelt hospitality. Enjoy the quietness in an upscale neighborhood of central Tokyo while staying close to the heart of actions happening at popular downtown sites. ... more less
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- Also Known As:
- The Westin Tokyo Hotel Meguro
- Westin Hotel Tokyo
- Westin Hotel Meguro
- Westin Tokyo
- Meguro Westin
- The Westin Tokyo Meguro