Checking in today, October 14 - 2011 around 5 PM, the beautiful front office lady is very2 helpful on checking all of us in. I was in Tokyo as a participants of the Asia Pacific Regional Meeting in Hamamatsu & Tokyo for several days, four days in Hamamatsu & here at Tokyo on my fifth day.
When I entered the room, the room is spacious, but it's a little bit to dark, the furniture, the lighting & radio console and the closet and air conditioner system need to be replaced ASAP.
My main problem is with the room air conditioning system. When I came inside, this smoking room ( I do smoke & request this room) smell like a tobacco warehouse, the window is sealed and the air conditioner is NOT working.
I complain to the Duty Manager, he advice me to switch off the ceiling heater system in order to make my room a little bit colder..I did it as he recomend me to do. And I went out to Shinjuku for three hour. When I came back at 8 PM to my room, the room still not comfortable, I feel very2 uncomfortable to breathe, since the air conditioner still NOT working.
I ask the duty manager how could it be? he told me that it is the decision from the top management that starting from October until January, the air conditioner is permanently switched off...since Japan is in a winter season.
FYI, I was born, raise & live in Indonesia for my whole life...but I never feel this uncomfortable due to the NO Air Conditioner policy made by this "great" hotel management in any other parts of the world.
The Duty Managar indeed come to me with a "brilliant" solution. Instead of providing my room with an air conditioner as I've requested and as mentioned on their advertisement and as usual as any other hotel, beneath this universe.. he came to me with an electric fan...plug the power cord near the Flat TV desk and ask me to use it.
Can you imagine that???? a room with 10.100 Yen/night, and this is all I got as their customer??? Bravo..... I'm speechless now.
I came to Japan once every two or three months, and whenever I've to stop by at Tokyo...I'd never ever-ever....ever stay in this pathetic hotel.
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- Also Known As:
- Keikyu Ex Inn Shinagawa Ekimae Hotel Minato
- Keikyu EX Inn Shinagawa Ekimae Tokyo, Japan