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Reviewed 27 May 2014

Very customer service focused, staff were extremely helpful and pleasant. Room was very clean and well appointed as is the rest of the hotel. I would recommend this hotel for service, location and great staff!

Date of stay: May 2014
  • Trip type: Travelled on business
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Thank KarenmHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANAICTYO, Manager at ANA InterContinental Tokyo, responded to this reviewResponded 2 June 2014

Dear KarenmHongKong,

Thank you for choosing to stay with us again on this visit to Tokyo and we are delighted to receive your positive comments regarding our great location, guest rooms and staff.

We hope to welcome you back again soon on your next visit to Tokyo.

Sincerely,

Megumi Hara
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

We choose this hotel as the location for our Tokyo stay this May. We stayed five nights and very pleased with the choice. A little downside is the size of the rooms, even the business floors we got upgraded to did not make the room bigger. The pictures on the hotel website flatter here. Luckily housekeeping forgot the baby bed rooms are too small but bed was big enough for all the family. A 1.5 year old tries to get into parent's bed anyway.
Front desk and concierge are professional and friendly as are the main restaurant staff. We were extremely happy with the very kids friendly crew of the Japanese restaurant. by the way the chef and his cooking is equally good.
Getting to and from the hotel is easy with public transport on the doors step.

Date of stay: May 2014
  • Trip type: Travelled with family
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1  Thank szplsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANAICTYO, Manager at ANA InterContinental Tokyo, responded to this reviewResponded 2 June 2014

Dear szplsr,

Thank you for staying with us and taking the time to post your feedback. We do sincerely appreciate your kind words regarding our wonderful Japanese restaurant Unkai which we have shared with our Executive Chef and Restaurant Team and also with our front desk and concierge teams.

We hope to welcome you and family back again soon on your next visit to Tokyo.

Sincerely, 

Megumi Hara
Executive Assistant Manager

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Reviewed 27 May 2014

I first got a smoking room which was terrible but then got exchange it for a non smoking room.
Room was clean and well kept.
Location is very central and close by the train station.
Staff is not very helpful but they try

Date of stay: January 2014
  • Trip type: Travelled on business
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Thank ilcontemascet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANAICTYO, Manager at ANA InterContinental Tokyo, responded to this reviewResponded 2 June 2014

Dear ilcontemascet,

Thank you for your review from your recent stay at ANA InterContinental Hotel Tokyo.
We sincerely appreciate your positive comments on our service and location.

We do hope to welcome you back to ANA InterContinental Tokyo should your travel plans bring you again to Japan

Sincerely,

Megumi Hara
Executive Assistant Manager

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Reviewed 27 May 2014

The hotel is located in between to train stations. It takes between 5 to 10 mins to walk to either. One of them has an excellent espresso bar in the underground shopping walkway to Roppongi Itchome which I would recommend. There is also a french style bakery in the shopping complex next to the hotel which I went often.

Service at the hotel was excellent, rooms were clean and well-furnished. The exterior of the hotel may look a little old, but the interior is elegant and well deserving for the InterContinental brand.

I really enjoyed my stay!

Room tip: Ask for a room with the view of the Tokyo Tower, it looks fabulous at night!
Date of stay: March 2014
  • Trip type: Travelled as a couple
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Thank DartagnanS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANAICTYO, Manager at ANA InterContinental Tokyo, responded to this reviewResponded 2 June 2014

Dear DartagnanS,

Thank you for taking the time to leave us your feedback from your recent stay.
We greatly appreciate your positive comments on the ANA InterContinental Tokyo and we are pleased to know that you enjoyed staying with us.
We hope to welcome you back again soon on your next visit to Tokyo.

Sincerely,  

Megumi Hara
Executive Assistant Manager

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Reviewed 26 May 2014

Located a stones trhow from the Tameike-Sanno Subway station offering three lines, the Ginza, Namboku and Marunouci Lines you can reach pretty much anywhere within 15-20 minutes. A short subway tide away is the famed Shibuya Crossing and Shipping District, the Upscale Ginza Shopping District, 20 minutes to the Tokyo Dome for ball bames and 20 minutes to Shimbukuu.
Make sure you exit the subway through exit 13 or you will be walking a long way.

The rooms are large for Japanese standards and actually fit in the Western Style rooms with King Beds, Flat Panel TV with CNN, BBC and American Channels like Fox, Work area, A/C. and daily paper. A much needed amenity after a long day out in Tokyo. Convenience shops located nearby and the Minato Twin Towers offers a food court next door if you do not want to eat in the Hotel.

Located not in the mess of things but just a short subway ride (very safe) away from it all.

Get a PASMO card and charge it up so you can ride buses, subways, trains and even shop at 7 Elevens with it, sort of like a charge up debit card.

The staff is awesome and the amenities equal to or superior to any standards in the West.

Make full use of the Concierge as they can direct you to anything you need, I even ordered Baseball tickets through them and they were waiting for me when I got back from sightseeing.

I would definitely stay again.

Carl (Redondo Beach, CA)

Room tip: Get away from the street so you do not hear the morning rush hour or occasional sirens, get an East facing room for Morning Sun or West for Evening Sun.
Date of stay: May 2014
  • Trip type: Travelled solo
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Thank Carl B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ANAICTYO, Manager at ANA InterContinental Tokyo, responded to this reviewResponded 2 June 2014

Dear Carl B,

Warm greetings from ANA InterContinental Tokyo and thank you for sharing your feedback with us from your recent visit, we greatly appreciate your positive comments on the ANA InterContinental Tokyo, which have also been shared with our team.

We look forward to again being your preferred hotel choice when you next visit Tokyo.

Sincerely,  

Megumi Hara
Executive Assistant Manager

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