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“perfect city hotel, but no lounge”

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The Strings by InterContinental Tokyo
Ranked #7 of 111 Hotels / Ryokan in Minato
Certificate of Excellence
Ellerbek
Level 5 Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“perfect city hotel, but no lounge”
Reviewed 16 March 2014

Stayed for a few days in this modern hotel which is ideally located next to Shinagawa Station. From there on e can take the Shinkansen to Kyoto or the Narita Express to Narita airport. The hotel has modern interior rooms (not too small) with superb views from 27th to 32nd floor, very helpful staff and lots of restaurants in the vicinity. Breakfast is too expensive, however next to the hotels exit there is a 7-11 store as well as a Starcoffee (similar to Starbucks). The only thing thats definitely missing is the LOUNGE! I would certainly have booked a room with lounge access, buts that louunge is simply not existent. What a pity. As a IHG memebr however I git a room upgrade to a slightly bigger room. Woulc come again.

Room Tip: Standard rooms are ok, as they all are above 27th floor and overlook the city. Very good beds, good...
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank obrock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICStrings, Guest Relations Manager at The Strings by InterContinental Tokyo, responded to this review, 18 March 2014
Dear obrock,

Thank you for sharing your feedback with us. We greatly appreciate your positive comments on The Strings by InterContinental Tokyo and are pleased to know that you enjoyed staying with us. Thank you also for your comments on a Club Lounge, and we will certainly consider these in our future planning of our hotel developments. We hope to welcome you back again soon on your next visit to Tokyo.

Sincerely,

Guest Relations 
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (145)
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sac. ca
Level 5 Contributor
66 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 March 2014

I've stayed at Strings twice and really enjoyed both visits. The hotel lobby is located on the 26th floor and is within a relatively small atrium style space. The lobby is very relaxing and feels quite exclusive and isolated from the bustle below it. Rooms are modern and good size for Tokyo but wouldn't qualify as spacious most places.Views from the rooms are excellent! The decor is modern and up to date. Rooms were very clean. The bathroom was very nice with a shower and separate tub in the same enclosure. I hadn't seen that anywhere before but it was attractive and functional. The tub was large and looked great for soaking. There's a good gym but no spa facilities. There a bar and restaurant in the open lobby/atrium area and another Chinese restaurant, separated from the main lobby, with a better view on one side of the building. The bar is a good place to unwind especially during happy hour. Breakfast was a bit of a disappointment. There are eggs ordered from a menu combined with a rather smallish buffet. It's not bad just not up to the quality of the rest of the hotel experience. They offer a few different types of omelets but there's a 800¥ up charge for ham and cheese. I didn't get that, when there's ham and cheese available at the buffet (is there some sort of additional labor?) There are a lot of other great eating choices in the immediate area. Check out noodle alley, if you like that sort of thing (I do! ) its great. One of the best parts of the hotel is it's really excellent location next to Shinagawa station. Great connections to Tokyo public transportion system. This made it really easy to get around. The staff were eager to please and help out with special requests and the concierge was good, although I wish he were on duty a little earlier. I had minor problems connecting with the Internet but it was free and mostly good.
Overall a few minor blimps but one of my favorite hotels ever, I'd happily go back.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ualu2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICStrings, Guest Relations Manager at The Strings by InterContinental Tokyo, responded to this review, 18 March 2014
Dear ualu2,

Warm greetings from The Strings by InterContinental Tokyo and thank you for your very kind words regarding your recent stay with us. It is great to hear that you liked the location and room, and we do appreciate your feedback on our breakfast, and have shared your comments with our Executive Chef also.

Thank you again and we hope to welcome you back again soon to The Strings by InterContinental Tokyo.

Sincerely,

Guest Relations.
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Boston, Massachusetts
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 March 2014

This hotel is excellent. Fancy lobby. Clean, luxurious rooms. Great service. Good fitness center open 24 hours. Convenient location to Shinagawa station with all train lines. Excellent breakfast buffet.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kbl1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICStrings, Guest Relations Manager at The Strings by InterContinental Tokyo, responded to this review, 16 March 2014
Dear kbl1973,

Thank you for sharing your feedback with us. We greatly appreciate your positive comments on The Strings by InterContinental Tokyo and are pleased to know that you enjoyed staying with us. We hope to welcome you back again soon on your next visit to Tokyo.

Sincerely,

Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taipei, Taiwan
Level 6 Contributor
290 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed 11 March 2014

I stayed here 2 nights. Their services is even more than the already Japanese' already good services. What's impressive is that their bathroom is great. with a good layout design, they surely achieve one of the best hotels in the world

However, I think their bed matrix is kind of hard and comparing lower level than expected. I can still remember that InterContinental San Francisco have a far more comfortable bed and pillow than the Strings. It is not as bad as Days Inn Alamosa's bed but still not that good.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhotoTrekkerWalomi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICStrings, Guest Relations Manager at The Strings by InterContinental Tokyo, responded to this review, 16 March 2014
Dear ypwalter,


Thank you for choosing to stay The Strings by InterContinental Tokyo and we are delighted to receive your positive comments. Thank you also for your comment regarding our bed matrix which we have shared with our Executive Housekeeper for immediate attention. We look forward to again being your preferred hotel choice when you next visit Tokyo.

Kind regards,

Guest Relations.
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Melbourne, Australia
Level 4 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 March 2014

InterContinental Tokyo - the Strings is very well located. Just a few minutes away by foot from Shinagawa JR station, this hotel can do better with a Club Lounge and other facilities such as swimming pool and a gym with sauna. Currently it only has a steam room facility. Rooms are located from 26th floor to 32nd floor. Given the height, view from the rooms are quite spectacular. Staff were friendly and professional. If you are coming by shinkansen or JR train, you will have to head to East Exit. If you are not sure, I recommend to check with the staff at the train station to save you walking back from one end to the other end (although it is only about 3-5 minute walk from one exit to the other exit). The area has a lot of restaurants around it. 7-eleven store is conveniently located at the hotel exit on the second floor in case you need something in the middle of the night. One thing that really surprised me is that my suitcases were delivered to the room when I returned to my second an third check-ins prior to my arrival. So far, no other hotels is doing this. Well done IC - the Strings, Tokyo.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SEDY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICStrings, Guest Relations Manager at The Strings by InterContinental Tokyo, responded to this review, 10 March 2014
Dear SEDY,

Thank you very much for your review and for your very positive comments on The Strings by InterContinental Tokyo's location and personalised service. We hope to welcome you back again soon to our hotel.

Sincerely,

Guest Relations
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San Francisco, CA
Level 6 Contributor
409 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed 2 March 2014

Fantastic, stylish, quiet hotel right at the station. It has a small and intimate feel with great design. Because the lobby is up on a high floor, it feels miles away from the city down below. Our company often uses the Westin but I greatly prefer the Strings, as do most colleagues.

Stayed August 2013, travelled on business
Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICStrings, Guest Relations Manager at The Strings by InterContinental Tokyo, responded to this review, 10 March 2014
Dear jpm,

Thank you for sharing your lovely feedback with us. about The Strings by InterContinental Tokyo. Our aim is to deliver to our guests a highly personalised and boutique style of experience and we are pleased to know that you enjoyed staying with us. We hope to welcome you back again soon on your next visit to Tokyo.

Sincerely,

Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 February 2014 via mobile

We stayed there on leisure back in September 2013 for 7 nights. The room was very nice with nice amenities. Ben was really helpful and nothing was too much to ask. For a first trip to Tokyo this was THE perfect choice as the hotel is perfectly located on top of the Shinagawa Train station which allows you to go everywhere in Tokyo.

Stayed September 2013, travelled as a couple
Helpful?
Thank SebastienM18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICStrings, Guest Relations Manager at The Strings by InterContinental Tokyo, responded to this review, 10 March 2014
Dear SebastienM18,

Thank you for taking the time to share your feedback with us about your recent stay. We sincerely appreciate your warm comments on our staff and are very happy to know that you really enjoyed your visit. We look forward to welcoming you back again to The Strings by InterContinental Tokyo on your return to Tokyo.

Sincerely,

Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Strings by InterContinental Tokyo

Property: The Strings by InterContinental Tokyo
Address: 2-16-1 Konan | 26-32F Shinagawa East One Tower, Minato 108-8282, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Shinagawa / Gotanda
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Minato
#7 Luxury Hotel in Minato
#8 Business Hotel in Minato
#11 Family Hotel in Minato
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Strings by InterContinental Tokyo 4.5*
Number of rooms: 206
Official Description (provided by the hotel):
The Strings by InterContinental Tokyo is an island of calm amid the swirl of a fast-paced business district. Tokyo Conference Center, Shinagawa, is right here, and a sheltered walkway leads to nearby Shinagawa Station. The Sengakuji Temple, Shinagawa Aquarium, the Tsukiji fish market and the shops in Shibuya offer glimpses of local lifestyles and culture. ... more   less 
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Also Known As:
The Strings By Intercontinental Tokyo Hotel Minato
Intercontinental Hotel Minato
The Strings By InterContinental Tokyo Japan

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