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“Very dissappointing service at the end”
Review of Hotel Okura Tokyo

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Hotel Okura Tokyo
Ranked #8 of 117 Hotels / Ryokan in Minato
Certificate of Excellence
Reviewed 15 August 2014

Sometimes it is the little things that ruin a Hotel experience, and the Okura failed to recognise how they were doing this despite my clear explanation. Tokyo hotels are not cheap, and we had 2 rooms for 2 nights. We had dinner both nights in the hotel, including a teppanyaki evening which was fantastic. In total we spent over £2,000 for the 2 nights - over $3,000. We had a night flight out of Tokyo on the third night and I asked if I could have a shower in the sports centre/swimming pool area before we left. NO. August in Tokyo is very hot and very humid. I had asked the night before, and it was no. Returning the afternoon of out check out, again no -- despite looking horribly sweaty. Well I could for Yen 2,200 or £15.00, -- or £60 for all 4 of us -- even though we offered to share a towel. We felt we were being ripped off. and declined. In contrast the following week we were in Port Douglas Australia, and were switching hotels one day. On the day on the change we were off scuba diving for the day but needed towels. So a whole day in advance of our check in the next hotel we were staying at let us borrow 4, without a credit card deposit question or quibble. Read a positive report on that one.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Ian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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367 - 373 of 1,550 reviews

Reviewed 10 August 2014

I love this hotel. It preserves old style service with 1960s elegance. Not for me the modern, sanitised high rise identikit "luxury" hotel chains. This is a unique hotel, situated perfectly in the quiet embassy area but easy access to central Tokyo from the nearby subway stations. Comfortable, quiet rooms with top quality bedding and bathrooms. Highly recommended.

  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Susan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2014 via mobile

Okura is where Obama stayed on his Japan visit. This hotel seems to have hosted lots of presidents. It's an old hotel but a great one. Food is great but the best part is the service. You will notice how they take care of little things and that makes all the difference.

Stayed: August 2014, travelled on business
Thank Sinhagad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

Hotel Okura Tokyo is probably the best deal you can find in any major city in the world. It has one of the most beautiful lobbies, a perfect bar and the most extraordinary, classical sushi restaurant you can imagine, designed by Japan's best architects, designers and artists in the early 1960's. On top of this it offers amazing old-style service and hospitality. The rooms may not compete with Peninsula or Grand Hyatt, but they are not bad. And the price is far below. Don't miss it - crazily, the owners have decided to tear it down in September 2015...

Room Tip: Go for the Main Building - that's where the fabulous Lobby is is located
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Lars N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

Yes...the hotel is OLD. Very clean and nice. it's apparent they take a lot of pride in maintaining fantastic customer service.

Restaurants are good but VERY expensive. Try the traditional Japanese breakfast at Yamamoto!

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Billsfantx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2014

Subway is about 13 mins walk away.

When you step into the hotel, you feel you've travelled back in time to the 70s. But within the room, every has been updated to modern amenities. They have done an excellent job of maintaining the hotel's classic feel but with the convenience of the modern world.

Being directly behind the US Embassy, this is where Obama and Clinton stays when they visit Japan. Not necessarily a good thing if you're around during their visits....

  • Stayed: May 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank clubhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014 via mobile

I enjoyed my stay here, but this is a difficult hotel to describe. It's very clean and orderly, but looks so old... I guess if you want to stay in a place and pretend you're on a far eastern visit back in the 60s this is a perfect place to stay. The lobby area on particular is nice, unique atmosphere. The hotel is huge, with two main buildings connected by an underground walkway.

The location is great, the immediate area is relatively quiet, mixed business and residential, but there are restaurants convenience stores and metro stations close by. It's a short walk to Akasaka and also walking distance to Roppongi. The Nobu restaurant nearby is amazing, highly recommended.

The rooms are comfortable but dated. Good shower, comfortable bed. My main complaint was the room temperature, it was a bit warm for my liking and wasn't easy to control, there was one airflow control knob by the bed but no modern air conditioning controls. I had a few mini maintenance complaints - the key card reader in the door often didn't work, and one of the closet lights was broke. And wouldn't turn off when you closed the closer door - not major things, but frustrating and shows the hotels age.

Staff are incredible helpful and friendly, service was first class. On check out I left several items behind accidentally and has to return later to collect them, staff were great and sorted everything out.

Wifi was included. I didn't use any other facilities. I didn't eat at the hotel although have heard the restaurants serve excellent food (probably at a high price).

I would stay here again on business, not sure if it's quite worth it if I was on holiday.

Stayed: July 2014
1  Thank SeeingIsBelieving007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Okura Tokyo

Address: 2-10-4 Toranomon, Minato 105-0001, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Minato
#8 Romantic Hotel in Minato
#8 Luxury Hotel in Minato
#9 Family Hotel in Minato
Price Range: £142 - £338 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Okura Tokyo 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Japanese traditional design is carefully preserved, guest rooms ranging from standard to suites are available, providing an array of room choices each offering true relaxation. It is our hope that guests, greeted upon arrival in the room by a traditional folded paper crane, will enjoy a comfortable stay. ... more   less 
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Also Known As:
Okura Tokyo Hotel
Okura Tokyo Minato
Hotel Okura Tokyo Japan

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