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“Good Basic Sheraton Hotel”

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Sheraton Miyako Hotel Tokyo
Ranked #21 of 111 Hotels / Ryokan in Minato
Certificate of Excellence
Bay Area, California
Level 5 Contributor
91 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Good Basic Sheraton Hotel”
Reviewed 7 October 2013

Had quick and efficient check-in, but was unable to secure a king bed since all were sold out (my reservation had been made for a twin room) and they did not have my SPG number in the system and could not look it up.
Rooms were nice, bathroom was dated (older tub with cloth shower curtain).
Bed comfort average.
Breakfast was included in my room rate. Selection at the restaurant was adequate, nothing special.
The area near the hotel is away from the normal busy Tokyo neighborhoods, so that could be good if you want to get away from things, bad if you want to be able to walk to shops, restaurants, etc.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KL-XVIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, 11 October 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
It is with great regret and concern that you had a bad experience while staying in my hotel.
I am very sorry that we couldn’t provide you with your king bed room because all the queen and king bed room were fully booked on the day.And please accept my apology on behalf of our front staff at your check in who couldn’t prioritize the guest demand appropriately.
we have shuttle bus service from hotel to Meguro railway & subway station. (Every 15 minute)
There are so many restaurants, bars and shops around Meguro station.
All of us here hope you will give us the opportunity to welcome you again.

Sincerely,

Guest Service
Sheraton Miyako Hotel Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (157)
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English first
Victoria, British Columbia
Level 5 Contributor
54 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 5 October 2013

There are several pros and cons to this hotels. The pros are that the rooms are huge by Japanese standards. Although other reviews says it's dated, I would say the decor is still tasteful and nice. The service is excellent and all the staff are super nice.

The cons are that the location is terrible! You are basically out in the timbucktu of Tokyo -- there is nothing in walking distance, not even a metro station. You have to rely on the shuttle bus (10am - 10pm) to take you to the closest station, which is a pain. There are a number of restaurants and lounges in the hotel but they are very pricey ($4 for a cup of coffee).

The other thing about Sheraton is you can always count of them to have a nice gym to get in some exercise on the road -- but not here! The gym is terrible and you have to pay an extra 1600yen to use the gym / pool facilities. I've never heard of anything like this and think the extra cost is just another cash grab!

To compare, I stayed at the Hilton Tokyo on my last visit, which has a superb location near Shinjuku! The rooms are fresh and spacious. My stay also included access to the club lounge and breakfast -- both of which were spectacular!

  • Stayed October 2013, travelled solo
    • Value
    • Location
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    • Rooms
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Helpful?
1 Thank phil4vic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, 8 October 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.

Thank you for your great comment to our staff and service. This will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Surely our hotel is located in high-end residential area which is different from busy commercial area such as Shinjuku.
However, the hotel is 5 minutes’ walk to the nearest subway station “Shirokanedai” and we operate free shuttle bus service to JR train station “Meguro” (5 min journey) every 15 minutes.
A few glossary markets, 24 hours-open convenience store, 100 yen shop, liquor shop and some nice restaurants are within walking distance from the hotel.
Our excellent concierge teams prepare for various kinds of maps, information and advise the best dining and shopping plan.

As for your commentary regarding charge of gym, our health club is mainly open to local members.Please understand that this facilities is not exclusive for hotel guests and we charge both members and hotel guests the usage fee.

We appreciate your sincere feedback and hope you will give us the opportunity to welcome you again.

Sincerely,

Guest Service
Sheraton Miyako Hotel Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore River, Singapore
Level 5 Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 September 2013

The hotel needs a lick of paint and some refurbishment. especially to their air conditioning system. it is centrally located and should by rights be a good hotel for business stopovers.

The rooms are adequately large enough by Tokyo standards, but they need improvement. Bathrooms too.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicolaos T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, 8 October 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
I apologize your experience provided in our guest room was less than satisfactory.
We are remodeling guest room little by little so the number of renovated room increases.
We still continue to invest in refurbishment.
We appreciate your sincere feedback and hope you will give us the opportunity to welcome you again.

Sincerely,

Guest Service
Sheraton Miyako Hotel Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 September 2013

Wonderful accommodations. It is away from the hustle bustle of the crowds, but close enough that it is easy to get to anywhere from Meguro station. The shuttle to the subway is very convenient. A couple of times we were out past the last hotel shuttle and caught a cab. It was a quick, cheap ride to the hotel from the subway station. Enjoying coffee or tea with the delicious Japanese cakes they serve in the hotel lobby while looking at the garden view was a real treat- expensive, but worth doing at least once. During a morning walk we found a Starbuck's tucked into a small shopping area about 1/4 mile from the hotel. That was a bonus for a coffee addicted morning person. The hotel staff is very helpful, especially when seeking directions to attractions and such. We only ate one meal at one of the hotel restaurants (Chinese food), expensive but it was exquisite.

  • Stayed August 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank FarmingtonUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, 1 October 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
I am very happy to hear about your positive comment to our staff service.

As you already know, our hotel is located in very quiet and safe residential area with a lot of green.
The live Jazz performance in our lobby lounge is very popular among our guests.
Also we hold Sheraton Social Hour in our bar from everyday from 17:00pm to 20:00 pm. You can enjoy Starwood’s Specialty Select Wine by the glass from the excellent winery all over the continent.
We hope you will remain a valued customer.

Sincerely,
Sheraton Miyako Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bayonne, New Jersey
Level 6 Contributor
394 reviews
204 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
Reviewed 26 September 2013

I wasn't really wowed by this SPG property. I was expecting a room upgrade but I ended up on the same floor as my friends who are non spg room members. Their rooms weren't different than the one I was placed in with the exception that I had an ottoman in my room. The breakfast was sub par to the Feast options at a lot of the newer SPG properties. The hotel staff are very friendly and very helpful in helping you find your way around. There is a shuttle service that runs hotel guest free of charge to one of the larger train stations. There is a station stop a short 5 min walk away and plenty two late night ramen restaurants around the corner. The Meguro train station offers a lot of dining options if you don't have time to venture to different parts of the city. I like the hotel because it's an affordable option and is in a quieter part of Tokyo.

Room Tip: Call ahead and ask for your SPG upgrades. Take advantage of the hotel shuttle to the local train st...
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lewis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, 2 October 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.

We surely try to upgrade SPG platinum members to the best available room at check in, mostly renovated superior/deluxe rooms in my hotel because we don’t have any junior suite rooms. I am very sorry that we couldn’t provide you with better one than your friends’ rooms.

In addition, I deeply regret that we fell below your expectations about the poor selection of the buffet breakfast and I share your feedback with Chief Chef for the purpose of improving the menu.

Your pleasant compliment to our staff will serve as a great encouragement then we strive to continuously improve the quality of our services.
All of us here hope you will give us the opportunity to welcome you again.

Sincerely,
Guest Service
Sheraton Miyako Hotel Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guilford, Connecticut
Level 4 Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 September 2013

I stayed for 3 days at this hotel in September. The hotel was fine, and a decent value. It is in a nice largely residential and quiet neighborhood but even the restaurants were a 15 minute walk away. It is also a bit of a distance from many of the business districts. The rooms were nice and the bed and pillows comfortable. The gym (a big selling point for me) was disappointing: small with some decent cardio, but no weights. It has a nice pool. The Chinese restaurant was good, the "American" restaurant was average to below average. The Narita Express to Shinagawa Station was an easy way to come and go to the airport (from the airport as you exit the turnstiles at Shinagawa, turn left to get a cab.) All in all, not bad, but not great either.

Room Tip: One other reviewer noted the view of the Rainbow Bridge; sounds like a nice view to ask for. I did...
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A28ensemble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, 1 October 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
Our hotel is located in one of Tokyo’s rich residential area so it is true that it is 7-8 minutes’ walk from the hotel to the nearest 24 hours-open convenience store.We operate free shuttle service to JR Meguro station leaving about every 15 minutes and I recommend to use this shuttle for your shopping and dining out.Our concierge prepare for various kind of maps, information so please get the advice there before you go out.We appreciate your sincere feedback and hope you will give us the opportunity to welcome you again.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 6 Contributor
113 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 18 September 2013

The Miyako hotel offers good value for Tokyo at the expense of location. It is a convenient location from Haneda airport, and easy enough to get to from Narita using the Narita Express to Shinagawa station and a short taxi ride from there. The limousine bus also stops at the hotel. There is a large lobby and check-in was hassle free. The staff there all speak good English.

The rooms are large for Japan, and certainly larger than what you'd get for the same price in or near Ginza. A large closet with plenty of hangers and shelves coupled with a good sized bathroom makes for a pleasant week long stay. The rooms are very well kept with nice amenities provided. There is just enough lighting, but the dark furnishings do make the room quite dark. The desk lamp is convenient but the round table provided is not the easiest or most comfortable to get any work done if required. Large floor to ceiling windows provide plenty of sunlight during the day. There is access to a health club within the hotel but it requires a fee. The internet was reliable and of a good speed, allowing multiple devices to be connected at once.

The location is not central to the majority of Tokyo, but it is approximately a 5-10 minute walk to two subway stations (on the same line), therefore not the easiest area to base Tokyo explorations from. The area is very quiet unlike the constant action of Ginza or Shibuya. There are several restaurants within the hotel complex serving Asian and western cuisines. The Shi Sen restaurant offers a buffet-style breakfast, with the option of a la carte breakfast at Cafe California. There are limited restaurants outside the hotel, but 2 convenience stores near the subway station. For a good choice of restaurants you're much better to take the metro or a taxi to the nearby Meguro or Ebisu area.

A nice hotel, but if you're planning on being in or around the Ginza area for the majority of the visit, a hotel there would be more suitable.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jetsetter_AU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo_Santa, Manager at Sheraton Miyako Hotel Tokyo, responded to this review, 19 September 2013
Thank you very much for your staying at Sheraton Miyako Hotel Tokyo.
I also thank you for taking your time to write to us.
Our hotel is located in one of Tokyo’s rich residential area so it is true that it is 7-8 minutes’ walk from the hotel to the nearest 24 hours-open convenience store.
We operate free shuttle service to JR Meguro station leaving about every 15 minutes and I recommend to use this shuttle for your shopping and dining out.
Our concierge prepare for various kind of maps, information so please get the advice there before you go out.
We appreciate your patronage and look forward to seeing you soon.

Sincerely,
Guest Service
Sheraton Miyako Hotel Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Miyako Hotel Tokyo

Property: Sheraton Miyako Hotel Tokyo
Address: 1-1-50 Shirokanedai, Minato 108-8640, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Shinagawa / Gotanda
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#16 Family Hotel in Minato
#17 Luxury Hotel in Minato
#19 Romantic Hotel in Minato
#27 Business Hotel in Minato
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Miyako Hotel Tokyo 4*
Number of rooms: 494
Reservation Options:
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Also Known As:
Sheraton Tokyo
Sheraton Minato
Minato Sheraton
Sheraton Miyako Hotel Tokyo Japan

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