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Reviews (3,239)
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Traveller rating
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22
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All reviews shimbashi station fish market great hotel tsukiji market excellent location family mart convenient location ginza shopping district within walking distance haneda airport easy access hamarikyu gardens limousine bus mt fuji japanese restaurant japanese standards convenience store
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Reviewed 25 August 2019 via mobile

I had a standard room, which is not very big but has a double bed and a bath tub with a built in shower. High floor rooms with a bit of a view. Small gym.

The reception is at the 24th floor. Command of English is so-so.
The breakfast buffet at the main restaurant is ok but not as varied as could be expected for the price they charge if it is not included in the room rate.

Conveniently located to Ginza (walking distances) and to subway stations.

Date of stay: August 2019
Trip type: Travelled on business
Thank pojke-fredde
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 August 2019

Hotel rooms are located on a higher floors of the skyscraper. The reception/lobby area is huge. You can enjoy the breakfast with an amazing view to Tokyo city and Mt. Fuji. Variety of foods was pretty good (fresh fruits and pastry every morning). The whole hotel and the surrounding areas were extremely clean. You can also walk to Tsukiji Fish Market for a sushi, to the Ginza quarter or to Shinbashi. The public transport stations are next to the hotel. Rooms are very clean and quiet (so you can't hear the traffic) but little bit small. Bathrooms are well equipped. The Wi-Fi works good.

Room tip: Try ask for rooms with a city view
Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
3  Thank forgi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 7 August 2019

Good location and excellent accommodations. The breakfast buffet was particularly good. The staff was welcoming, multi-cultural and very helpful in arranging for our luggage storage and forwarding which eased our train travel and stops along our way down the Tokaido to Kyoto. The Park is near the Hamarikyu Gardens and the aforementioned IBrew Craft Beer which has approximately 30 beers on tap along with tasty snacks.
Now, the Miyazaki animated clock is like nothing you have ever seen before and pulls in quite a crowd breaking out their phones to enjoy the show staring 4 minutes before the hours of noon, 15:00, 18:00 and 20:00. The design is said to be inspired by "Howl's Moving Castle."

Date of stay: October 2018
Thank Daniel J
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 August 2019

We booked through booking a room for two adults and two kids(2-5 years old). The fee for a room with kids is higher and we payed for it as obviouoy we need something bigger with kids than a doble room. When we arrived there they gave us a room with 2 single beds, when we asked to have at least a crib or an extra bed, they said we have to pay again an extra fee. We showed them that we paid extra to have the 2 kids however they insist that if we want a bigger room, an extra bed even a crib we have to pay again. They kindly with a big smile suggest us that either we pay extra or we can leave the hotel. As it was high season there were no hotels available. It was the most awful experiencie to arrive at a hotel, we felt cheated and robbed. They also speak terrible English, was super hard to understand. A hotel with this category they should request their employees or at least their managers at the reception to speak English.

Date of stay: August 2019
Trip type: Travelled with family
Thank Patriciamata30
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 July 2019

We continue to return to this hotel because of its location. Yes, it is expensive, and yes, the standard rooms are small, but if you ask you can get a room with a terrific view over the Hamarikyu Gardens and the site of the Tsuji Market. It is incredibly clean and efficient, and yes, we would stay again. Though it was disappointing not to be welcomed back for our fourth visit.

Room tip: Ask for a good view, once we didn't and got a view of the next door building.
Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank J-J2030
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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