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“Excellent experience. Look forward to the next trip.”
Review of Conrad Tokyo

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Conrad Tokyo
Ranked #1 of 109 Hotels / Ryokan in Minato
Certificate of Excellence
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent experience. Look forward to the next trip.”
Reviewed 11 June 2014

Regarding the hotel and amenities: generally excellent experience. Staff were helpful and professional. Everything was clean and well organised. Atmosphere was quiet and relaxing. The room was beautiful and spacious. The only disappointment was the fact that complimentary room upgrade was not available (I booked through the American Express Fine Hotels programme). Regarding the dinner experience: breakfast is good. Food selection was adequate but could do with more Japanese food. Tenpanyaki dinner was good but not great. The staff and service were adequate but the food and presentation were just average. Generally felt overpriced. In summary it was an excellent stay and I would definitely return next time and recommend it to friends.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
2 Thank Billypp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Heinrich Grafe - General Manager at Conrad Tokyo, responded to this review, 16 June 2014
We were delighted to learn that you enjoyed your stay at Conrad Tokyo.
First of all, we would like to thank you for your thorough review, as it is very helpful to us in understanding our guests' needs and how best to provide a comfortable and enjoyable stay. We were very pleased to hear that you found our staff helpful and our facilities convenient.
Our hotel won a TripAdvisor Travelers' Choice® award 2014 as one of the Top 25 Luxury Hotels in Japan and also is a 2014 TripAdvisor Certificate of Excellence Award recipient.
Thank you once again for your comments, and we look forward to welcoming you back for many more future visits.
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Tokyo, Japan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 June 2014

Great bar n lounge on 28th floor and few F&B outlets to choose from...since it was pouring out the first 2 days we arrived... Executive lounge on 37th floor...lounge takes care of your bkft, snacks and a bit of happy bubbly time, relaxed and rejuvenate after the crazy work-out roaming from stations to stations on ur footies. Superb customer service...team is well trained. Love the Guest Service Quality Manager's warm welcome and making the arrival experience such a homecoming since our room wasn't quite ready yet.... and thru out the stay...the details in servicing really made the difference.... Guess being part of the hotel biz, we know when u spot a professional and sincere hotelier as well....BIG thanks to Mr. A.F.....

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Betty H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Heinrich Grafe - General Manager at Conrad Tokyo, responded to this review, 16 June 2014
What great feedback we have received here – thank you!
We are pleased to hear that you had a fantastic stay with us at the Conrad Tokyo.
Great that you enjoyed our service and facilities inclusive of the Executive Lounge on the 37th floor, where you can enjoy daily breakfast, snacks and cocktails throughout your stay.
I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future.
Come back soon and we look forward to serving you again, hopefully in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Tx.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2014

Four weeks ago we wrote of our 6 day extraordinarily fantastic experience at the Tokyo Conrad. My husband and I stayed at other 5 star hotels in Hakone, Osaka, and Kyoto, during our 3 week first ever trip to Japan. Without a doubt the Conrad was the best stay of them all by a quantum leap. On our last leg of the trip back from Kyoto to Tokyo, we were welcomed by Mr. Ari Ferdauz with a wide smile and a warm embrace. Everyone at the check in desk, Ms.Miki Saito, Mr. Yasutoshi Abe (he tells me he is not related to Japan's PM of the same name) acknowledged our return with smiles and greetings. It was like coming back home, yet we were still in Japan, and that is what the Tokyo Conrad is all about. Every single team member made us feel like we were guests in their special place, their and our home. It is amazing that a hotel this size in one of the largest cities in the world shows this type of genuine hospitality day after day. Consistancy of genuine caring is what makes people come back to great hotels and this is part of the fabric that makes up this hotel. Ari introduced us to the GM, Heinrich Grafe who also welcomed us back as we were checking in. Ari personally escorted us to our upgraded room on the executive floor with a Bay view. I had previously written that we liked the city view room we previously had, so Ari wanted us to compare.
I could probably write another article on the gorgeous Bay view, but after 3 more days in Tokyo the Bay wins handily.

When we went downstairs for breakfast, the first thing Ms. Hiero Ayado asked us, was not what is our room number, but how was our trip going since we saw her last! She wanted to hear all about it, just as our friends and family do back home. When we told Mr. Nunzio L'oliva, the supervisor of the breakfast room how wonderful breakfast had been each and every day, he asked me if he could get one of his colleagues, Ms. Asatani Eriko, so she could hear our accolades. Mr. l'oliva graciously gave her all the credit for the superb service we constantly experienced for 9 breakfasts at the Conrad.

Three day later during our departure, Mr. Chapay Deepak,Guest Service Executive, saw us wheeling our own luggage through the lobby to catch the airport limousine bus. He hurriidly ran from behind his desk to take the luggage from us and escort us down to the ground level. He waited with us for 15 minutes until the bus arrived,getting to know one another better. Mr. Deepak had previously helped us when we were waiting to talk to the concierge the day before. Rather than have us wait, he again came from behind the desk and asked if he could be of assistance. He truly has a sixth sense of anticipating guest's needs and knows when to intervene.

I have purposely not talked about the great facilities,rooms,bathrooms, executive lounge, sauna, swimming pool(not to mention the surrealistic view of the pool overlooking the skyline). That has all been talked about in TripAdvisor. The real story about this hotel is the people. That is reason enough for us to revisit Tokyo sooner than we would have ever imagined before this stay at the Tokyo Conrad.

Room Tip: Book a Bay View. It is definitely worth the splurge.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bellairegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Heinrich Grafe - General Manager at Conrad Tokyo, responded to this review, 17 June 2014
What great feedback we have received from you!
The team and I are delighted to hear that you had such an enjoyable stay here at the Conrad Tokyo.
I'm very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us its always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future.
I enjoyed meeting you and I certainly look forward to welcoming you back to the Conrad Tokyo soon. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Copenhagen, Copenhagen, Denmark
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 June 2014 via mobile

A very nice hotel. Good location walking distance to Ginza and a short taxi drive to Ropongi. Fantastic view from the lobby bar. Really nice rooms. Helpful Concierge withe really good restaurant recomondations.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Claus K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Heinrich Grafe - General Manager at Conrad Tokyo, responded to this review, 16 June 2014
Delighted to read your fabulous comments.
It is our greatest pleasure to know that you have enjoyed your stay.
We all appreciate your kind comments about our staff and our convenient location. This will be shared amongst all the management and the staff.
Thank you for your great comments and we look forward to welcoming you back soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
150 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 8 June 2014 via mobile

You will love it from the second you step in. We were graced with such warmth and welcome by the Guest Service Quality Manager Ari Ferdauz. He was so nice, I mean, yea it's his job, but he was beyond above and beyond, and reminded us why stay at the Conrad Hotels. As for the room, spacious, beautifully and stylishly decorated with lots of natural light from the large windows. Bathroom supplies, three different kinds of high-end bathroom toiletries was a simple way to feel spoiled. As for the executive lounge; very neat set-up with a cool fireplace! Food selections were good, especially the lobster dip! Breakfast in the main restaurant was beyond what I expected, but kept up with the Conrad brand; lots of fresh fruit, numerous bread and pastries selections, eggs, ham, sausage, dumplings, and so much more!! And the pool, a fabulous pool to relax by and to do laps. And Lounge 28, they have a non-smoking section which is fabulous for us non-smokers! Lounge is sexy and elegant with a stellar drink/wine/beer list.
So this hotel is THE BEST! A true place to be spoiled, pampered and to just relax!

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Jetting79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Conrad Tokyo at Conrad Tokyo, responded to this review, 16 June 2014
Thank you very much for your great feedback and we are very happy to hear that you had an enjoyable stay with us here at the Conrad Tokyo.
Delighted to hear that you enjoyed the service and facilities the hotel has to offer.
Certainly look forward to welcoming you back to the Conrad Tokyo soon. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 June 2014

Absolutely premier experience by professionals who know what luxury is all about. The location is the best in my opinion. Most of what you want to enjoy is within walking distance, or a short taxi ride. Seasoned staff are obviously trained expertly. Impossible to find a property problem even if you look hard. OK, Tokyo is expensive, but most folks don't go there every week. I say enjoy the best the city can offer and be part of the real city and the real attractions a great metropolis can offer.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
1 Thank johnhW5357SH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Heinrich Grafe - General Manager at Conrad Tokyo, responded to this review, 9 June 2014
What a great feedback – thank you!
It is our greatest pleasure to know that you have enjoyed your stay.
We all appreciate your kind comments about our staff and our convenient location. This will be shared amongst all the management and the staff.
Please come back soon and we look forward to serving you again, hopefully in no distant future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rumson, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 June 2014

I like this hotel when I travel to Tokyo on business. Its a bit quirky as far as its layout and having to go up twenty something floors to check-in. Its very clean and classy. The people who work at the hotel are very helpful. The gym is above average (only because more equipment would be great). The lap pool is fantastic! And there is a fantastic steam, sauna, and whirlpool (4) in the men's room - very clean. Even places to shower, shave, brush your teeth with amenities supplied. One of this great bathing suit spin-dryers as well. Upon leaving on my last visit I was quickly stressed. About 20 people in line before me. In most any other hotel I've been at I could expect at least a 30 minute delay. Hotel reps quickly came out of the cracks and were taking people out of line into side offices to check them out. It was best queuing management I have seen at any hotel...

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Conrad Hotels & Resorts

Helpful?
1 Thank Barry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Heinrich Grafe - General Manager at Conrad Tokyo, responded to this review, 9 June 2014
What a great feedback we have received from you!
The team and I are absolutely happy to hear that you had such an enjoyable stay here at the Conrad Tokyo.
Yes, we are located right above the subway station called Shiodome on Oedo Line and in the walking distance to the famous Ginza shopping area. Glad that you appreciated our location!
Thank you again and we look forward to welcoming you back to the Conrad Tokyo in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Conrad Tokyo

Property: Conrad Tokyo
Address: 1-9-1 Higashishimbashi, Minato 105-7337, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Odaiba / Shiodome / Shinbashi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Minato
#1 Spa Hotel in Minato
#1 Business Hotel in Minato
#1 Luxury Hotel in Minato
#1 Romantic Hotel in Minato
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Conrad Tokyo 5*
Number of rooms: 289
Official Description (provided by the hotel):
Welcome to the Conrad Tokyo hotel, where legendary Conrad excellence meets the calming and inspiring design of modern day Japan. The Conrad Tokyo hotel is conveniently located just 5 minutes from the famous Ginza Shopping Street. ... more   less 
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Also Known As:
Conrad Tokyo Hotel Minato
Conrad Hotel Tokyo
Conrad Hotel Minato
Minato Conrad
Conrad Tokyo Japan

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