I am rating this hotel as a 4 for a ritz carlton, 4.5 for overall hotels. My husband stayed here for 2 weeks on business while I flew out to visit him for 5 days. The location is in a happening side of town that is more known for its bar and club scene. It's also a bust city area that has mini-malls and restaurants nearby. The major shopping area, omotesando is about 1.5 miles walk. At $800+ per night, we expected nice quality and we found it. Below are my ratings:
Accommodations: nice accommodations. Not spectacular but nice. The decor didn't wow me, however the floor-to-ceiling windows in the lobby (on the 45th floor of bldg) and in the club lounge did show beautiful city views. You can even see mt Fuji when it's clear out. The beds in the room were comfortable and the toilet seats were heated. Loved that touch.
Club lounge- we had daily access to the club lounge which is where I ended up eating several times per day since I am vegetarian and I would have starved to death in Japan if it weren't for the club lounge. For breakfast, lunch and tea time they always had at least one item vegetarian. The breakfast choices were the best and I'm not a breakfast eater. They had an omelette station every morning, fresh breads, a Japanese station, salad and delicious whole and cut up fruit. The one (and major) disappointment during my stay was a very embarrassing one. One morning upon arriving for breakfast, I wore the ritz-carlton slippers to the lounge. Don't know what I was thinking by 1) wearing them there 2) not researching local custom as I always do before international trips. I was asked to leave (I guess I was considered to be contaminating the room with the slippers somehow, even though everyone wore shoes inside but it's not for me to argue) by the male concierge at the door. Then he quickly stated that I could stay but next time I couldn't wear the hotel slippers there. I decided to go back to my room to change my shoes. Anyhow, I'm not complaining about the custom, I just felt extremely uncomfortable in the club lounge for the remainder of my stay. I almost wish there was a sign at the front of the door which explained what the rules of the lounge were (for people like me that don't quite understand how flip flops are appropriate to wear inside but not slippers that cover your entire foot).
Restaurants: never went since there weren't vegetarian options that I could see
Valet: very polite and responsive to your needs
Concierge: very polite and responsive as well
Pool: we went almost every day to the pool and jacuzzi. Would have loved it if it were outdoors, however for an indoor pool it was great. The pool was heated to the right temperature, spa ware was served, and there were very few, if any, hotel patrons or members there. The hot tub was warm. Not too hot, but could have been a little hotter.
All in all,except for the embarrassment at the club lounge, it was a great stay. I do wish though that the note, were located in a different area like shinjuku or ometasando, however in terms of closeness to work it was a good choice for my husband.
- Official Description (provided by the hotel):
- As guests alight from the elevator that takes them to the 45th floor of Tokyo's tallest building, they are greeted by a magnificent sky lobby that epitomizes one of the premier luxury hotels in this cosmopolitan city - The Ritz-Carlton, Tokyo. Occupying the top nine floors and the first three levels of the 53-story Midtown Tower, this five-star luxury hotel is located in the Roppongi District, which transfixes visitors with both its vibrant night life and centuries-old attractions. ... more less
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- Also Known As:
- Ritz-Carlton Tokyo Hotel Minato
- Ritz Carlton Minato
- Ritz Tokyo
- Minato Ritz-Carlton
- The Ritz-Carlton, Tokyo Japan