We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Extraordinary Service!!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
The Ritz-Carlton, Tokyo
Ranked #2 of 109 Hotels / Ryokan in Minato
Certificate of Excellence
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Extraordinary Service!!!”
Reviewed 26 June 2014

The title of this review says it all. The hotel is beautiful, the rooms are spacious, the views are spectacular, the location is perfect, but the staff tops them all. Without a doubt the best service I've ever experienced!

At check-in, my wife and I informed them that we were on our honeymoon. They upgraded us to a club-level room with a spectacular corner room view. They gave us a lovely gift of teas to enjoy and sent up chocolates after we were settled.

While enjoying the wonderful high tea service at the club lounge we now had access to (note: there was food constantly being served - breakfast, snacks, hors d'oeuvres, cordials and sweets), my wife and I mentioned how much we enjoyed the tea and asked if there was a way to purchase some for the remainder of our round the world honeymoon trip. Helena, who had stopped by to check on us, returned with a handful of various teas for us.

These are the best examples of their great service, but not the only ones. From the maid service, doormen, and bellmen, to the concierge and the front desk - everyone was extremely polite, giving, and eager to make sure that we were enjoying our stay. What more can you ask for?

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Swiftdrifter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,563 reviews from our community

Traveller rating
    1,117
    283
    100
    33
    30
See reviews for
368
525
109
324
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (202)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Dubai, United Arab Emirates
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 June 2014

If you can afford it, do it. Great room, great service, great views, great restaurants and facilities, great location (right above Midtown Tokyo). Can't really think of anything to criticize--it was that perfect. Super-expensive, but I guess that's to be expected.

Room Tip: I had a view of the city, but I'm sure a Mt Fuji view would be just as excellent.
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alladin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eureka, California
Level 4 Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 June 2014

The Tokyo Ritz-Carlton is situated on the top 8 floors of one of the tallest buildings in Tokyo, and the views are spectacular, both day and night. The club level staff is quite international, and Desiree, the club level manager from Germany, was helpful and attentive. The location in Roppongi is good, but you really need to get on the subway and go to Harajuku, or down to the famous fish market in Tsujiki, both of which are only about 15 minutes away. As dedicated foodies, Helena's suggestion of the restaurant Kaikaya, was amazing!

Room Tip: The chefs at the egg station in the dining room can make you an eggs benedict. They serve them with...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheBusboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 15 June 2014

The Location is Perfect! And U have Lovely view from the Rooms!
The Design of the Lobby is super refined, and every inch of it is stylish and elegant.
The staff is very professional and they have great restaurants!

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank szmarck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenwich, Connecticut
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 June 2014 via mobile

The Ritz Carlton Tokyo is one of my favorite business hotels in Asia. The lobby is located on the 45 floor of the building so all of the rooms have great views of the city. The rooms are very nice and the service here is excellent.

Stayed June 2014, travelled on business
Helpful?
Thank H8CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 5 Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 6 June 2014

This is a fabulous hotel in a great location close to the fun of Roponggi. It is in the tallest building in Tokyo so the views are stunning across Tokyo. We had a suite with two way views which were fantastic day and night and we had a view of Mount Fuji. The room was beautifully furnished and the bathroom was amazing - so big and spacious and all the luxuries you would expect from a premium hotel brand. The service was exemplary and staff very friendly and professional. We had room service for breakfast and for one evening and the food was of a very high standard. Staff also laid it out beautifully on the table in our living area just making having room service a little more of an experience.
If you want to spoil yourself in Tokyo then this is the hotel. There is an upmarket mall attached to the hotel for some retail therapy and a number of fabulous restaurants in the hotel. But if you want to head out, as mentioned the lively Roponggi is a stones throw away. A must if looking for some luxury in Tokyo.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PDelaSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 6 Contributor
101 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 5 June 2014

Hotel is located in Roponggi area.

Nice area lots of Restaurant / Pubs

Not far from Shibuya Shopping area.

Hotel is top few floors of Office Building (probably the tallest one in this area)
All Rooms have great view of Tokyo
Lounge also have amazing View of Tokyo.
Pool is nice (indoor) and heated

I usually stay in their international rooms
This time I got the traditional Suite.
Its actually quite an experience.
It a traditional Japanese room, tatami mat and sitting on the floor type of setting.

Service staff are great always friendly and helpful and trying to anticipate your needs.
Many choice of Food in the Hotel + All have excellent view of the City

Room Tip: They have different rooms which give you different view of the City.. so choose wisely ;) Tokyo Tow...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WKKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Minato
Odaiba / Shiodome / Shinbashi
Conrad Tokyo
Conrad Tokyo
#1 of 109 in Minato
2,929 reviews
Akasaka / Roppongi
Grand Hyatt Tokyo
Grand Hyatt Tokyo
#4 of 109 in Minato
1,888 reviews
Shinjuku
Park Hyatt Tokyo
Park Hyatt Tokyo
#1 of 82 in Shinjuku
2,842 reviews
Show Prices
Show Prices
Show Prices
Ginza / Tokyo Nihonbashi
Mandarin Oriental, Tokyo
Ginza / Tokyo Nihonbashi
Shangri-La Hotel, Tokyo
Ginza / Tokyo Nihonbashi
The Peninsula Tokyo
The Peninsula Tokyo
#5 of 74 in Chiyoda
1,663 reviews
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton, Tokyo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Tokyo

Property: The Ritz-Carlton, Tokyo
Address: 9-7-1 Akasaka, Minato 107-6245, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Minato > Akasaka / Roppongi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Minato
#2 Spa Hotel in Minato
#2 Luxury Hotel in Minato
#4 Family Hotel in Minato
#10 Romantic Hotel in Minato
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz-Carlton, Tokyo 5*
Number of rooms: 248
Official Description (provided by the hotel):
As guests alight from the elevator that takes them to the 45th floor of Tokyo's tallest building, they are greeted by a magnificent sky lobby that epitomizes one of the premier luxury hotels in this cosmopolitan city - The Ritz-Carlton, Tokyo. Occupying the top nine floors and the first three levels of the 53-story Midtown Tower, this five-star luxury hotel is located in the Roppongi District, which transfixes visitors with both its vibrant night life and centuries-old attractions. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, JAPANiCAN, Agoda, Rakuten, Hotels.com, Marriott, Priceline, Ctrip TA, Odigeo, 5viajes2012 S.L., Evoline ltd, TripOnline SA, HotelQuickly, Cancelon and getaroom.com so you can book your The Ritz-Carlton, Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton Tokyo Hotel Minato
Ritz Carlton Minato
Ritz Tokyo
Minato Ritz-Carlton
The Ritz-Carlton, Tokyo Japan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing