The title of this review says it all. The hotel is beautiful, the rooms are spacious, the views are spectacular, the location is perfect, but the staff tops them all. Without a doubt the best service I've ever experienced!
At check-in, my wife and I informed them that we were on our honeymoon. They upgraded us to a club-level room with a spectacular corner room view. They gave us a lovely gift of teas to enjoy and sent up chocolates after we were settled.
While enjoying the wonderful high tea service at the club lounge we now had access to (note: there was food constantly being served - breakfast, snacks, hors d'oeuvres, cordials and sweets), my wife and I mentioned how much we enjoyed the tea and asked if there was a way to purchase some for the remainder of our round the world honeymoon trip. Helena, who had stopped by to check on us, returned with a handful of various teas for us.
These are the best examples of their great service, but not the only ones. From the maid service, doormen, and bellmen, to the concierge and the front desk - everyone was extremely polite, giving, and eager to make sure that we were enjoying our stay. What more can you ask for?
- Official Description (provided by the hotel):
- As guests alight from the elevator that takes them to the 45th floor of Tokyo's tallest building, they are greeted by a magnificent sky lobby that epitomizes one of the premier luxury hotels in this cosmopolitan city - The Ritz-Carlton, Tokyo. Occupying the top nine floors and the first three levels of the 53-story Midtown Tower, this five-star luxury hotel is located in the Roppongi District, which transfixes visitors with both its vibrant night life and centuries-old attractions. ... more less
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- Also Known As:
- Ritz-Carlton Tokyo Hotel Minato
- Ritz Carlton Minato
- Ritz Tokyo
- Minato Ritz-Carlton
- The Ritz-Carlton, Tokyo Japan