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nldogbert
Eindhoven, The Netherlands

Small rooms, OK location

3.0 of 5 bubblesReviewed 14 Dec 2018
Location:
The hotel is located about 10 mins drive from Haneda International terminal and about 5 mins walk from the Anamori-Inari stop which is part of the Keikyu line to the airport. For those depending on the shuttle from the airport, do take note that the shuttle for pick up from the terminals starts around mid afternoon for the Domestic terminals and late in the evening for the International terminal - I am very curious why such weird timings. Basically the hotel does not provide a regular pick up service from the terminals and they expect you to take the train/taxi to the hotel outside of those pick up hours (which in itself is not that frequent). I did not know about this as I had assumed it was normal hotel shuttle so wasted about 1.5 hours after getting off the train at Haneda airport (which if I had known would have taken the train to the correct station).
The hotel is located in a small city, so around the hotel of a 10 mins radius walk, you will be able to find shops and places to grab a bite.

Check-in:
Since it was quite late in the evening, there was no one at the desk. Check-in procedures took about 5 mins. Another note is that for non pre-paid stays, you will pay as you check-in, so if you are planning to do a mix of cash and card payment, do it during check-in or maybe ask about it cause after paying fully in card and to reverse it, it will take them quite some time to do it.

Room:
I had booked an economy room, and this was reflected in the size of the room. It was the typical small mousehole size room. I had assumed that since it was a JAL hotel, it would have been slightly better than the average Japanese hotel chain (e.g. APA, Toyoko-Inn, etc) type of room, but no, it is exactly the same. The whole room was basically filled up after placing 3 cabin size bags and opening them.
There was tea/coffee making facilities, a mini fridge in the room and a 20" TV on the working desk. As with most of such hotels in Japan, the number of free view channels are limited and if you want additional channels, you will have to get buy a TV card from one of the machines on each floor.
Internel speed was stable and relatively fast. Temperature control was good and worked well.
Bathroom was as expected tiny. Water pressure was ok (although less than what I had expected) with a good temperature control. Toiletries were available in pump size bottles from the Mikimoto brand (a rather famous Japanese brand).
They had yakuta's and slippers available in the room for use.

Service:
Due to my limited interaction and short stay at the property, not much to say but in general they were friendly and good command of English.

All in all, not too bad of a property. The price could be slightly on the higher side especially for the size of the room, but in general it is also a small step better compared to the other Japanese hotels (e.g. APA, Toyoko-Inn). For a quick night stay it is a good property with at least complimentary shuttle from hotel to airport.
Date of stay: December 2018
Trip type: Travelled with friends
3.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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LoveTravel809817, フロント at Hotel JAL City Haneda Tokyo, responded to this review
Responded 15 Dec 2018
Thank you for choosing at Hotel JAL CITY Haneda Tokyo and for sharing your feedback on Trip Advisor.
We truly appreciate for taking your time to share your experience.
Your compliment encourages our high motivation to seeking best services.
We look forward to welcoming you at our hotel again soon.

Front H.KIM
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,117)
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Reviewed 29 November 2018

Very well price hotel for the layover hotel near the airport. Staff are very friendly. The rooms are what you'd expect for a cheap hotel but that's okay! Would recommend staying here if you have a quick layover and just need a budget stay.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank WilsonLin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LoveTravel809817, フロント 中村 at Hotel JAL City Haneda Tokyo, responded to this reviewResponded 30 November 2018

Thank you for choosing and staying at Hotel JAL City Haneda Tokyo.

We hope you enjoyed during your stay.
We are looking forward to seeing you in near future.

Hotel JAL City Haneda Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2018

I needed a one night stop-over near Haneda to catch a morning flight out to USA. The main Hotel did not offer a full bathroom, but I found it at the Hotel JAL City Haneda West Wing. This building is located like 1-2 minute walk from the main one. PROs- Clean, quiet, not roomy but sufficient. Free shuttle bus service to/from Haneda. CONs- No full restaurant in the West Wing. But can walk over to the main hotel. Also great Convenience Store across the street plus a few casual eating places within walking distance. Great bakery nearby.

Date of stay: October 2018
Thank Ken H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Camper690664, Front at Hotel JAL City Haneda Tokyo, responded to this reviewResponded 7 November 2018

Dear kurobune1852
We didn't understand your meaning of did not offer a full bathroom?
All rooms in our hotel has a unit bathroom.
I think MAIN building was fully booked.
West Wing is a new building opened on September of 2016.
To all guests we suggest to try to stay at West Wing.
Thank you.
Esu

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Reviewed 26 October 2018

An ordinary hotel. prepare your self with and extra food for breakfast. because you dont get any of it from this hotel. but the good news is in front of the hotel, you can across the street to get some food from Family mart. Thanks god.

Date of stay: January 2018
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Meander826549
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Camper690664, FRONT at Hotel JAL City Haneda Tokyo, responded to this reviewResponded 27 October 2018

Thank you for choosing and staying at Hotel JAL City Haneda Tokyo.

We hope you enjoyed during your stay.
We are looking forward to seeing you in near future.

Hotel JAL City Haneda Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2018 via mobile

バイキングスタイルの朝食が美味しかった。
特にお味噌汁が良かった。
洋食もありますが、和食がおすすめ。
お粥もありました。

Traditional Japanese breakfast !
Especially,Miso soup is delicious.
Fruits and yogurt, salad for good starter.

Buffet style make it full dishes.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank aromaticgoods
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Camper690664, フロント 川尻 at Hotel JAL City Haneda Tokyo, responded to this reviewResponded 10 October 2018
Google Translation

この度ホテルJALシティ羽田東京をご利用いただき誠にありがとうございます。

お褒めの言葉いただき大変嬉しく思います。
レストランは私どものホテルで力を入れているサービスのひとつでございます。

お客様にご満足いただけるよう更に邁進して参ります。

今後ともホテルJALシティ羽田東京をよろしくお願いいたします。
またのお越しをスタッフ一同心よりお待ち申し上げております。

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Reviewed 29 September 2018 via mobile

Stayed for 1 day before night flight. Very polite staff, no issues arisen. Tried to sleep afternoon - vacuum cleaner sounds were terrible. That was the only disappointment. Room was clean. Didn’t try food cuz due to good location it was not necessary. Will come again if needed.

Date of stay: September 2018
Trip type: Travelled on business
Thank uladzimirp2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Camper690664, フロント 杉田   at Hotel JAL City Haneda Tokyo, responded to this reviewResponded 1 October 2018

Thank you for your choosing our HOTEL JAL CITY HANEDA TOKYO.
We are very happy about your stay and your fantastic comments!
We apolozise for the inconvenience this has caused you however.
We will pass on the information to the staff.
Thank you for staying with us.
We are really looking forward to seeing you next time!

Best regards,

Sakura Sugita
Front Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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