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Aussieguy44
Brisbane, Australia

A great hotel with super clean and comfortable rooms AND a MAGNIFICENT breakfast.

5.0 of 5 bubblesReviewed 2 Apr 2024
A magnificent stay at this hotel. The rooms were immaculately clean. The beds were very comfortable. The breakfast was MAGNIFICENT. Western and Eastern tastes were catered for. The staff were helpful and friendly. It has a free shuttle to the airport. The shuttle begins very early and breakfast is available before you depart. Our stay was for 4 days. The hotel is close to the railway station for travel into Tokyo centre. We will stay in this great hotel again.
Date of stay: March 2024
Room Tip: Book early, Immaculate rooms. magnificent eastern and western breakfast.
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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ホテルJALシティ 羽田東京, その他 at Hotel JAL City Haneda Tokyo, responded to this review
Responded 3 weeks ago
Thank you for staying at Hotel JAL City Haneda Tokyo.
And we appreciate for giving us your precious feedback.
All our staff are taking customers’ satisfaction and safety into the consideration any time.
Hope you will visit and stay our hotel again.
Thank you again for staying with us.
Sincerely,
Front reception
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,112)
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Reviewed 19 November 2023 via mobile

We had no choice about this hotel. Room only just big enough for the uncomfortable. Bed. No English speaking TV channels. No bar/lounge. Wouldn't recommend other than an overnight transit stop.. railway and shuttle bus links ok and local minimarts small Japanese style eateries available

Date of stay: November 2023
Trip type: Travelled as a couple
1  Thank Firemandriver
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo, responded to this reviewResponded 24 November 2023

Thank you very much for staying at Hotel JAL City Haneda Tokyo . We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay with us met your expectations. We will continue to strive to improve our services to your satisfaction, and we hope that you will visit us again when you are in the Haneda area.

Hotel JAL City Haneda Tokyo
Front Desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2023 via mobile

4 out of 5, because rarely is anything 5.
Check In experience was automated and swift. Front desk staff very helpful. Room is SMALL by American standards, but very clean. Limited power outlets. Great location in Ota-kū / Haneda Airport area.

Date of stay: November 2023
Trip type: Travelled as a couple
Thank rmjkandson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo, responded to this reviewResponded 24 November 2023

Thank you very much for staying at Hotel JAL City Haneda Tokyo . We would also like to thank you for taking the time to write a review of our hotel. We are very happy to hear that your stay with us met your expectations. We will continue to strive to improve our services to your satisfaction, and we hope that you will visit us again when you are in the Haneda area.

Hotel JAL City Haneda Tokyo
Front Desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2023

We had a great experience staying at the JAL City Haneda Hotel. I think things may have improved, looking at previous reviews. The shuttle service was on time and the driver was very helpful. The signage around the hotel shuttle pickup was poor, but there was a timetable, and the bus came right on time. I tried to use the computer to do self check-in, but I difficulty, and a staff member quickly came to assist and took me to the counter to complete the check-in.
The room had every facility expected and more- including bedside reading light, and an alarm clock, an air purifier, trouser press, and coffee pod machine- all in less than 20 sq m. Pyjamas were supplied.
The restaurant serves Italian food. We ordered a la carte which was a mistake. There servings are small and seem expensive. On leaving, we saw that there was a set menu option of five courses- salad, soup, pasta, steak and dessert- for 4500 yen- which would have been very good value- as the quality of the food was excellent. We didn't have breakfast as we had a very early flight.
I would definitely stay here again.

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Pres D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ホテルJALシティ 羽田東京, その他 at Hotel JAL City Haneda Tokyo, responded to this reviewResponded 16 November 2023

Thank you very much for staying at Hotel JAL City Haneda Tokyo.
Thank you again for taking the time to write a review of our hotel.
We are very happy to hear that your stay at our hotel met your expectations.
We will continue to make every effort to improve our services to ensure your satisfaction in the future.
We look forward to welcoming you again.

Hotel JAL City Haneda Tokyo
Front Desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2023

Stayed here for 1 night before an early flight.

Hotel is close to the metro station and airport.

There is a convenience shop across the road, and hotel has a free shuttle to the airport.

Would recommend for an airport hotel

Date of stay: October 2023
    • Location
    • Cleanliness
    • Service
Thank junior_patel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ホテルJALシティ 羽田東京, その他 at Hotel JAL City Haneda Tokyo, responded to this reviewResponded 16 November 2023

Thank you very much for staying at Hotel JAL City Haneda Tokyo.
Thank you again for taking the time to write a review of our hotel.
We are very happy to hear that your stay at our hotel met your expectations.
We will continue to make every effort to improve our services to ensure your satisfaction in the future.
We look forward to welcoming you again.

Hotel JAL City Haneda Tokyo
Front Desk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2023

Clean, quiet, conveniently located for a layover its near a metro station so can manage a quick visit to Tokyo city center as well and the airport is 10 minutes drive , Rooms are neat and well maintained and beds especially the Japanese pillows are very good.

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank surabhi r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Haneda Tokyo JAL City, お客様サービス / フロント オフィス at Hotel JAL City Haneda Tokyo, responded to this reviewResponded 7 October 2023

Thank you very much for staying at Hotel JAL City Haneda Tokyo.
We would also like to thank you for taking the time to write a review of our hotel.
We are very happy to hear that your stay with us met your expectations.
We will continue to make efforts to improve our services to ensure your satisfaction in the future.
We look forward to welcoming you again.

Hotel JAL City Haneda Tokyo
Front Desk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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