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Shibuya Excel Hotel Tokyu
Ranked #6 of 27 Hotels / Ryokan in Shibuya
Certificate of Excellence
sydney
Level Contributor
170 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“On top of the world”
4 of 5 bubbles Reviewed 22 June 2014 via mobile

As everyone else has said, the Excel's location is unmatched, connected directly to the main station, and in the centre of all the bars, restaurants and shops, you are in the thick of it.
We requested a room with a view of the scramble, the hotel kindly replied they would do their best. Good service! On check in we were offered a top floor room upgrade for $30 more a night, bargain for us! And what a view, directly over the scramble and over to Yoyogi park with the towers of Shinjuku in the distance.
The room itself was small but perfect, all the right amenities. A very nice touch was a power outlet in the safe to charge phones etc securely. And night lights under the bedside table.
But the views were incredible.
The staff were very nice, but always seemed busy. At times reception were not too responsive , trying to look busy and ignoring people waiting. Not the same friendly encounters as other hotels.
Because the location is the best, we never tried the in house dinner options , maybe next time.
It would get one more star if there was a pool, but in this situation it is the best possible place to stay in Shibuya and perhaps Tokyo!

Stayed April 2014, travelled with friends
Helpful?
Thank brysc01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,098 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (185)
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English first
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 20 June 2014 via mobile

I love this hotel: great location, stunning views and lovely staff in the middle of Shibuya.
There are several restaurants in the building with amazing views of the city centre! I will certainly come back.

Stayed June 2014, travelled on business
Helpful?
Thank Leonardo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 June 2014

It's at the heart of everything! Shopping, eating and partying. Right next to the famous Shibuya intersection and seconds away from JR station. The hotel is clean, modern and right on top of a shopping mall. The triple room we had was normal (means smaller) for a Japanese business hotel but we expected that with the prime location that we were in.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zimbermen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Biella, Italy
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

The hotel is very well situated in the heart of Shibuya busy shopping area. Great hotel, clean common areas, wi-fi free of charge everywhere. Breakfast buffet enough and nice view from the top floor restaurant. Rooms are clean, not very big, but large enough, comfortable bed. Shopping at your feet, really!

Room Tip: Ask for a panoramic bedroom.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cris1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 12 June 2014

I think the most attractive point for the hotel is its location. Thus, let's start with the location.
It is exactly above Shibuya station. There is also an airport bus station outside the hotel. You can get to the hotel from Narita by airport coach directly. On my arrival, the weather was bad with heavy rain, the airport coach helped a lot in this case.
In Shibuya station, there are plenty of restaurants and stores. You can do a little bit shopping there even the weather is bad. Further, as it is exactly above the Shibuya station, it is very convenient for tourists to travel through the city.

There were staff who can speak fluent English and they were nice. Next to the lobby, there was a cafe which you may have your light breakfast or supper there.

For the rooms, I booked 2 smoking queen bed rooms. The size was a little bit small, but still acceptable. 1 of my room had a table (not a teapoy) which was useful when I wanted to enjoy my melons. Yet, there was something undesirable: the air-con was too weak. It would be better if you're staying in a non-smoking room. However, in a smoking room, it can be a problem. Though it had an air refresher, it'd be rather unbearable if your friend don't smoke.

Above all, in light with its supreme location, I think it would be a good choice for family trip with elderly or children.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marspeople
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 8 June 2014 via mobile

We stayed here 3 nights in June 14. Upgraded on check in to a view room (19th floor) overlooking the famous scramble crossing.

Our room was clean and much bigger than we were expecting, even a little table as chairs by the window to sit and watch the crossing below.

Finding the hotel the first time can be a little tricky (just keep following signs to Mark City however and you'll get there!) but once you locate it- you can easily get your bearings.

We didn't eat at the hotel- prices were quite expensive there (25 breakfast) but there are heaps of fantastic little local restaurants all around you where can get an authentic Japanese meal for 1/4 of the cost of hotel dining.

We would stay here again when in Tokyo. Highly recommended.

Stayed June 2014
Helpful?
Thank Bettyfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 4 June 2014

The Excel is right in top of the famous Shibuya scramble crossing and you can see it from some rooms and the lift lobbies. That was pretty cool for a girl on her first trip to a Tokyo!

It's absolutely ideally situated if you want to shop in Shibuya. Plus, it's right on the (huge) train station so getting to and from the airport - or anywhere else - is a cinch.

Rooms were bigger than I'd expected in Tokyo and typical nice hotel style: heavy furniture, crisp white linen etc.

The breakfast upstairs is somewhat expensive but worth it as they have a good selection at the buffet.

Staff seemed a little abrupt but they do speak excellent English!

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melbourne0410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shibuya Excel Hotel Tokyu

Property: Shibuya Excel Hotel Tokyu
Address: 1-12-2 Dogenzaka, Shibuya 150-0043, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya > Shibuya / Harajuku / Ebisu
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Business Hotel in Shibuya
#4 Family Hotel in Shibuya
#5 Romantic Hotel in Shibuya
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Shibuya Excel Hotel Tokyu 3.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Shibuya Excel Hotel Tokyu Tokyo

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