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Shibuya Excel Hotel Tokyu
Ranked #6 of 27 Hotels / Ryokan in Shibuya
Certificate of Excellence
Land O Lakes, Florida
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Convenient”
5 of 5 bubbles Reviewed 4 August 2014

If you're looking to hit the square for some Shibuya night life the Shibuya Hotel is the place to be. It's super convenient for traveling the rail, as you never really leave them, you just go upstairs. Rooms are small but comfortable and clean. Ask for a window view, as we where facing the main square several stories up and got some amazing pictures.

Room Tip: See if you can get a high floor with a view of the city.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,100 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (187)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
San Francisco, California
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 31 July 2014

Small functional hotel room but located in the heart of Shibuya and close to metro/train lines. The room was so small the bed was against one wall. However the view was fantastic, the restaurant was expensive!

Room Tip: If you're used to staying in an American hotel, make sure you inquire about room size before you...
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  • Stayed April 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Albert N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 22 July 2014

Stayed here during my first visit to Japan. Although the room is a bit small compared to your usual NY hotel room, it was very clean and comfortable. Wifi access throughout the whole hotel. Perfect location for first time visitors. Close to many restaurants, shops and across the street from train station. We loved it here and would definitely return! Oh and staff is extremely helpful and friendly.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank ana d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petaling Jaya, Malaysia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 11 July 2014

The room & toilet is big and clean. But need to improve at customer service. We've booked 2 rooms with triple bed & we requested for connection room or both rooms at the same floor, but they have only 1 room for triple bed on each floor, so we tried to ask for downgrading one of our room to double bed room as it's more than enough for us. However, the service desk was rejected our request impolitely and told us to pay extra (about 10k yen) for this option.

The location of the hotel is great, it's at the Shibuya street & link to both subway and JR station. it's less than 5 mins walk to reach the station from hotel :)

  • Stayed May 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Janice_Tay88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melbourne
Level Contributor
85 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
3 of 5 bubbles Reviewed 10 July 2014 via mobile

If you are looking to taste the famed "warm Eastern Hospitality" ie the "Bows", the "aligato gozaimas (meaning thank you)", the "sweet smiles", etc, you are in for great disappointment with the staff of this hotel!!!

From day 1 contact point, they have been slow in email response and not wanting to please during our stay.

Only plus point is the location, 5mins walk to main shopping strip.

Rooms were small and clean
as is expected of hotels in Tokyo.

Wont be back to this Hotel for sure!

Stayed January 2014
Helpful?
Thank bearsticky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 8 July 2014

I stayed at the famous Shibuya Crossing location based upon a colleague's recommendation. The hotel was everything I expected for a business trip: clean rooms, good service, good food in the hotel. The bathroom was a bit cramped but I think it was the room layout (#1601) as my colleagues mentioned theirs were not as cramped. Breakfast was great and guests have a choice between Western or Japanese, both with an incredible view of the city.

Service was good but I wouldn't recommend the in room massage because they don't bring a portable massage table and the bed doesn't really work well to relax.

My room had a great view of the crossing, which looked like watching ants from the 16th floor of the hotel.

The location is great with easy access to the train at the lower level of the hotel. Plus there are a number shops and restaurants within walking distance.

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 8 July 2014

The location is quite nice. It is very convenient for shopping. There are directly NEX train from Narita airport and the hotel is just above of the Shibuya station!! I stayed in upper floor. The view is very beautiful.
The service is quite normal. In this high qality service provided country,the service in this hotel is really "normal" and didnt meet my expect. Especially the front desk staff, they might forget their smile sometimes. I also purchased japanese style breakfast for one day but I think the quality and quantity didnt meet its price.
The bottled water is not provided in this hotel. You can buy the water and the food in convenience store. There are more than 3 convenience store near by the hotel.
Totally this is a hotel having good location and nice view in upper floor. If the service can be improved, it will be more attractive.

Room Tip: The view in upper floor room is really beautiful!
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  • Stayed June 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Amaumau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shibuya Excel Hotel Tokyu

Property: Shibuya Excel Hotel Tokyu
Address: 1-12-2 Dogenzaka, Shibuya 150-0043, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shibuya > Shibuya / Harajuku / Ebisu
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Family Hotel in Shibuya
#4 Business Hotel in Shibuya
#5 Romantic Hotel in Shibuya
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Shibuya Excel Hotel Tokyu 3.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Shibuya Excel Hotel Tokyu Tokyo

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