The hotel is located very conveniently with the subway station just right next door. Hotel staffs are very friendly and helpful too. Rooms were clean and tidy. We had a great stay in Hotel Sunroute Plaza Shinjuku.More
- Free Wifi
The hotel is located very conveniently with the subway station just right next door. Hotel staffs are very friendly and helpful too. Rooms were clean and tidy. We had a great stay in Hotel Sunroute Plaza Shinjuku.MoreShow less
Dear Sir or Madam
Thank you for commenting our hotel.
We are really happy that we were able to give you full satisfaction of your stay.
We certainly looking forward to seeing you next time you come to Japan.
Again, thank you for your patronage.
Front desk Yutaro Takeuchi
I was here for 3 nights for work.
The hotel is like others have said, well-located near the south exit of Shinjuku station. This gives you easy access to the rest of Tokyo, and the immediate area had Takashimaya Times Square, Tokyu Hands, Lumine, and tons of other shopping and dining options.
The rooms are small, but it's Tokyo and that's expected.
The hotel breakfast is nice and worth the price.
Staff were all helpful and friendly and spoke English. The lobby has information about how to get to nearly any tourist spot using trains and subways.
My room needed new carpeting. The bed was comfortable with a duvet cover and two pillows--one Japanese style and the other a fluffier version for westerners.
The hotel had signs posted that renovations to the rooms and public areas are coming in July, so I think the rooms will be even nicer then.
For the price, this is a good option in Tokyo.
Thank you for staying our hotel and left a comment here.
We are really appreciated that you commented here. This comment certainly motivated our hotel staff. We are really happy that you enjoyed our breakfast. Yes, the hotel will be renovated in this year, so the hotel will be better next time you come.
Front desk Yutaro Takeuchi
We stayed at the hotel for only one night, at the end of a tour of Northern Japan. We were able to walk comfortably with our wheeled bags from Shinjuku station, a big interchange station in Tokyo. The walk was no more than a quarter mile, probably less. To my wife's delight we were within a short walk of some department stores with an excellent array of stuff. Heading the other direction the following morning we we crossed one street and hit the more colorful and eclectic night-time area - several blocks of small restaurants, bars and other. We wish we had seen this area at night.
The service was excellent. The staff were friendly and efficient There was a good breakfast buffet - but not great in comparison to some places we had been to in Northern Japan. The room was comfortable if a little small by US standards. It looked like it was due for some renovation and indeed that is what the hotel is planning for this year. No complaints.
Thank you for your stay with Hotel Sunroute Plaza Shinjuku.
We are pleased to know you enjoyed your stay.
We appreciate for your compliment.
If you come to Tokyo ,
we are looking forwards to see you again.
Best regards ,
We picked this hotel from other reviews of its location. Close to Shinjuku station which we used every day for our sight seeing and shopping trips. Twin room was ample for the two of us. The room could do with some new fixtures as well worn. Family mart and Starbucks close by. There was a bit of a wait to do our laundry as only 3 washers and dryers and one washing machine was not working. The dryers are not very hot so took awhile to dry clothes. Staff spoke enough English to get by.
Thank you very much for staying at our hotel.
We were really happy that overall you enjoyed your stay here.
We were delighted to read that you enjoyed the location and service you recived during your stay.
But we were sorry that you waited for a while for our laundry on the basement.
Many thanks once again and we do look forward to your return to the hotel.
My husband and I love travelling and we regard hotel experience as part of very important part of our trip. We have stayed at Sunroute Plaza for over 5 times, every time with overall good experience. The only thing I would think it could improve, if anything, is to take a little more global hotel service approach and offer something beyond Sunroute rewards card. For example, for frequent customer, a chance for a room upgrade or a complimentary gift for those who book for special occasion on low season. We have been to a business hotel, 30-30, and we didn't have to ask for a nice touch of small flowers and card congratulating us on our anniversary when we arrived after we noted it on its standard booking template. Another hotel in Australia or Hong Kong offered us upgrade due to our frequency of travel. Japanese don't tend to see birthdays or anniversary as worth of these kind of acts? Let's try more global service approach and do something more? That would make this hotel a stand out business hotel.
Dear Sir or Madam
Thank you for your valuable comment.
For the guests who have the Sunroute point card, we offer a special plan on our website now.
Members would receive the following benefits,
1. Early check-in at 12:00
2. One complementary breakfast ticket for each guest
3. One bottle of mineral water for each guest
If you have chance to visit Japan again, please consider reserving from our official website.
We are look forward to welcoming you again at our hotel.
this is a somewhat standard hotel in a city where there is a lot more to do than stay in your room...
good because the rooms are very small. the lobby has no particular charm. there is no pool or fitness. the restaurant is very average. there is no room service at night.
that being said, it is a good value for money place. great location in shinjuku. near the subways and the train station. and of course plenty of bars, restaurants, stores nearby. perfectly quiet and clean rooms. efficient reception staff.
Dear sir or madam
Thank you for staying at our hotel, and thank you for your comment.
We are sorry, but we don't have fitness and pool at our hotel.
About the room servise, we provide from 5 to 10 p.m., mainly Italian food and wine.
As you said, there are many restaurants, bars, shops around our hotel.
If you have chance to come Tokyo, please visit us again.