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“Good facilities, cheater staff”
Review of Hotel Siena

Hotel Siena
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Hotel Siena
Ranked #62 of 81 Hotels / Ryokan in Shinjuku
Jakarta, Indonesia
Level Contributor
117 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
“Good facilities, cheater staff”
Reviewed 3 August 2014

Although rooms are not spacious, the facilities are good. All toilleteries, slippers, kimonos, coffee makers, hair dryer are available. Location is okay, only 10 minutes walking distance from Shinjuku Station (east gate/lumine est) gate. There are a lot of various restaurants around.
However, we got a bad impressions during check out, as the hotel staff asked for additional charge around 3400 yen for 15 minutes late check out! Without any advance and clear information.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Pahala_Silalahi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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58 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Milan, Italy
Level Contributor
328 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 25 April 2014

the rooms of Siena Hotel are rather big for japanese parameters, however a little bit dated.
all the essential is there and they provide everything you need for your stay: fabric freshener, sleeping kimono, water, tea/coffee maker and a complete set of Kanebo face cream and moistorizers.. (looks like a lady hotel.. ehm..) in the building you can even find an hair dresser (ehm), underwear shop (uhm) and 2 restaurants.. in the streets below the hotel you find pleanty of clubs, gentlemens clubs (uhm), and restos.. not too far some conveninece store..

the lobby is positioned at 3rd floor and regardless if you press the button 3 or direct to the floor of your room, the lift will still stop at level 3! lobby has wifi connection and an internet PC, the rooms are clean altough rather hot for my taste, hope that is comfortable for you..
daily they provide new towels, toothbrushes, tea bags, water...
overall an ok stay in shinjuku.. mrt is nearby if you don't mind beaing harassed with pimps til the hotel entrance door.. literally.. not a a nice experience..

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Cristiano C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 October 2013

We stayed 2 nights in September in this hotel. Nice room, not very small (rare in Japan!), nice service. HOwever, the location is quite dodgy - in a district of night clubs and what appeared to be "working girls". In Japan, as in Japan, we felt completely safe but some female visitors may find in a little wierd. Other than that - 15 minutes walk to Shinjuko station, grear big supermarkets within 2-3 minutes walking from the hotel.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Travel_Tir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yuzhno-Sakhalinsk, Russia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 August 2013

The stay in the hotel was fine, the staff was responsive and always willing to help and their English was sufficient to communicate.
The hotel is located in 15mins walk from Shinjuku train station, the nearest subway station is 5 mins walk. You can easily get taxi in the area and the price is pretty reasonable.
Overall our twin room was clean and well-maintained, the size was standard for hotels in Japan. Breakfast was not provided, wi-fi reception was poor on all floors that we stayed. We managed to connect to wi-fi only being close to the room door.
Value for the price was ok, would stay there again. Recommended for solo travelers / friends looking for fun at bars / clubs in Shinjuku area. Not good for family stay.

Room Tip: ask for rooms *09-*11, their windows look at the quieter side of the street
See more room tips
  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank edennnis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 July 2013

The hotel is about 10 min walk from Shinjuku Stn. There was a minimart at the site. It was in the night clubs area.The wifi was available but the signal wasn't good enough to get access from the bed or dressing table. It was fine at the corridor so I had to sit next to the door or in the toilet to get the wifi. The staff was nice. The room was spacious and provided toiletries including hair lotion, face lotion etc.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Primrose662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
118 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 26 May 2013

A great place to stay, the room are compact as expected but as so clean and come with all the comforts of tea making facilities, heated toilet seat and bottled water. The beds were comfy and shower great. Be aware that check in is late at 3pm and they charges you want together into your room earlier, tough if you arrive early. It's an easy walk from Shinjuku station and the surrounding red light district is safe to walk around. The nearby Golden-Gai alleyways are a great place to spend an evening sipping beer and whiskey sodas in amazing tiny bars. I would definitely stay in hotel seina again

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travellingtoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 April 2013

I was surprised by the condition of the toilet. There were stains on the walls, and even on the toilet seat and cover, which I had to wipe clean myself. And to make matters worse, it "rained" in the toilet the morning after our 1st night there. I told the staff who prompty apologised and even asked if we needed room cleaning. I said yes. Maybe she misunderstood and nothing was done. By the time we got back, the "rain" did stop but the towels and floor mat were soaked, but not replaced. I would NOT recommend this hotel to anyone unless they were looking for a convenient place to bring back some local "fun" from right in the middel of the red light district. And yes, according to a comment earlier by another person who also stayed on the 6th floor, there is a pan-flute playing that goes on 24/7. If you're a light sleeper, you NEED ear plugs.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
12 Thank 901CG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Hotel Siena

Property: Hotel Siena
Address: 2-22-1 Kabukicho, Shinjuku 160-0021, Tokyo Prefecture
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #62 of 81 Hotels / Ryokan in Shinjuku
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Siena 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Siena Hotel Shinjuku
Hotel Siena Shinjuku, Tokyo

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