Check-in procedure: Fuss free check-in. Friendliness and helpfulness is missing from the staffs. We ordered a pocket WiFi device to be delivered to the hotel. When we enquired about it, the reception staff merely told us ‘Ah... I don’t know...”. Instead of assisting us to check, she told us to go one floor up and enquire the bellboy.
Room: First impression - SMALL, old, stuffy. Here goes the most annoying issue. It was +/- 10°C outside but it was so stuffy in the room. When we tried adjusting the aircon temp, we realized that nothing works (no air circulation cause the aircon fan was off). Thinking that the aircon is faulty, we called the reception. The reception staff told us that because of the low temp outside, they have switched off the guests’ ability to adjust the aircon temp and switched on the central heating system which heats up the entire hotel to 26°C. We were feeling really stuffy and the big bright shiny afternoon sun was beaming right into our room, so we requested that the aircon fan function be at least available for us. They declined. FINE.
The room was really small and old (as mentioned by many others). The bed is the MOST uncomfortable bed and pillows we have ever slept on. Flat, hard and low. Even after requesting for a non-smoking room/floor, our request were ignored. The staff have the cheek to tell us that "Sorry... No more no smoking rooms..." when we made our booking more than 6 months ago. It is really uncomfortable for non-smokers to be staying on smoking floors.
Other than its strategic location, given the slightly hefty price, we will not stay here again nor recommend it to anyone else.
- Official Description (provided by the hotel):
- Shinjuku - a city constantly on the move. Here in this fast-paced subcenter of Tokyo, you'll find the striking, brick-colored tower of the Shinjuku Prince Hotel, which boasts 571 guest rooms and the trendy shops of the Seibu Shinjuku PePe. Located near the towering Tokyo Metropolitan City Hall, this elegant hotel is just a few minutes walk from the skyscrapers of the financial district and the neon lights of the famous Kabuki-cho, a constantly humming nightlife quarter. ... more less
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- Also Known As:
- Prince Hotel Shinjuku
- Prince Hotel Tokyo
- Shinjuku Prince Hotel Tokyo