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“Amazing Experience” 5 of 5 bubbles
Review of Hilton Tokyo

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Hilton Tokyo
Ranked #3 of 81 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Sydney, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Amazing Experience”
5 of 5 bubbles Reviewed 26 January 2014

I am trying as hard as I can to be objective about this Hotel without being influenced by what I deem to be one of the most beautiful race of people I have ever met but honestly I cannot fault the Hilton in any way, the executive room was spacious, clean, nicely decorated and with a magnificent view. The executive lounge was available almost all day and the food and beverages offered were amazing and served with the usual Japanese service (i.e.. excellent). The breakfast buffet was the best I have had thus far (I have also stayed at J.W Marriot, Crowne Plaza,Sheraton and The W chains) with a variety surpassing expectation. The position of this hotel makes it the perfect base for exploring the whole of Tokyo as there is a free return shuttle bus to Shinjuku station.
I cannot sing the praises of this Hotel enough , a definite must...

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sgallifuoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, 28 January 2014
Dear Guest,

Thank you for your wonderful 5/5 review. My team and appreciate the time taken to share your comments on this forum.

The team at the hotel truly appreciate hearing from our guests and to know that they created a great stay (your comments will be translated and shared internally).

We look forward to seeing you when you next return to Tokyo and wish you safe onward travels.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,966 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (550)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
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English first
Hilton Tokyo Shinjuky, Japan
1 review
5 of 5 bubbles Reviewed 26 January 2014

just arrived at the hotel parking, people took care of our baggage with smile and guided us to the reception. comparing with other hotels I've stayed in different countries, japanese offer the best quality service. efficient, no time wasted, after having a long trip, we could enjoy being in our room within 5 minutes after having stepped in the lobby. we have been provided our friends and us, of upgraded spacious and comfortable room with very nice view at the 35th floor. that was one of my best hotel stays ever.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Anousak K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, 28 January 2014
Dear Guest,

Thank you for your review - we sincerely appreciate having you as our guest.

As a hotelier I truly enjoy hearing from our guests as it is only through feedback such as yours that we can constantly refine our product and service.

We look forward to welcoming you back when you next travel to Tokyo.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 22 January 2014

It is difficult to rate a business hotel when travelling for pleasure on a family holiday. Pluses: very well staffed, good service, convenient base for being in Tokyo and getting around town, excellent executive lounge food/drink/breakfast/ early evening snacks, rooms fine. Minor minuses: pool small (only 2 lanes, so you do bump into people) and Japanese hot tub baths not very clean, so couldnt use them. Major minus: the lifts!! Spent 20 mins waiting for one on one occasion...hopefully these have been fixed. Would stay again as good to have a base you can get away to from the crazy hustle and bustle of Tokyo.

Room Tip: Choose rooms with executive lounge access
See more room tips
  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank StraightTalking108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, 24 January 2014
Dear Guest,

Thank you for your review and for staying with us. I am pleased you enjoyed your stay.

In May 2013 (9 months ago) we were replacing the elevators in the hotel which did result in some delays as cars in banks of two were out of service. This program was completed in Q3 2013 and is no longer an issue. Our new elevators are significantly faster, safer and energy efficient.

Concerning our Japanese bath we do apologize if this was not presented at the expected high standard. Your comments have been brought to the attention of our Fitness Center Manager and Chief Engineer as your comments are atypical and not the standard of Hilton Tokyo. Rest assured - hygiene is maintained at all times through automatic systems and constant water treatment. Water is tested and recorded and our bath area exceeds all requirements.

Thank you sincerely for your feedback and we hope to have the opportunity to welcome you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 22 January 2014

I had a 5 night stay during a business trip. The service was very friendly, the location was very convenient with walking distance to Shinjuku station, and the Hotel was very clean and modern.A great and diverse selection of both continental and local cuisine, the Sushi was fantastic. The concierge was helpful and taxis were easy to arrange. Reception staff could have been a little faster at checking in / checking out if this is my only criticism.

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank obscene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, 22 January 2014
Dear Guest,

Thank you sincerely for your very complimentary 5/5 review.

My team and I appreciate hearing from our guests and hope to have the opportunity to welcome you back.

Wishing you safe onward travels.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bucharest, Romania
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 21 January 2014

The location it is very good, alot of shops around the hotel, also a big market non stop open. The rooms are clean, modern design, with great wiew. The staf, it is excelent. Brekfast it is very good, the pool it is nice, we loved the hotel. If we ever come back to Tokio, 100 % we come to Hilton.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Catalina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, 22 January 2014
Dear Guest,

Thank you for your 5/5 review and we are so pleased you had a great stay and will return.

We appreciate that you chose to stay with Hilton and we look forward to welcoming you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 January 2014

We had just arrived with our 20 month old from Europe and the hotel was wonderful and took care of everything for us. We stayed in a suite and had access to the executive lounge. It made our stay so easy and it was so nice to have all the support from the hotel. Our 20 month old had his own crib which was a must as he did not sleep on the 12 hour flight. We loved our time in the pool and the staff were so helpful....we didn't have to do anything they dealt with all our issues/questions and we will be back!!

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Luke R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, 22 January 2014
Dear Guest,

The title or your review is so pleasing to read for a hotelier.

Thank you for your feedback and my team will be thrilled that they were able to create a wonderful stay for you.

We wish you safe onward travels.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
1 review
5 of 5 bubbles Reviewed 18 January 2014

Fantastic location so close to the Tochomae and the Nishishinjuku subway stations so getting around Tokyo was a breeze. There is a shuttle to Shinjuku station if you need it (very useful) as well as the Narita Airport Shuttle for about ¥3000. Awesome staff, a great room with a magnificent view. The lobby always felt busy and bustling , and it was really quite exciting.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mathew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTokyo, General Manager at Hilton Tokyo, responded to this review, 22 January 2014
Dear guest,

Thank you for your feedback and I am very pleased you enjoyed your time with us.

My team and I thank you for choosing Hilton Tokyo and we hope to have the opportunity to welcome you back.

Sincerely

Mr Jamie A Mead
General Manager
Hilton Tokyo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Tokyo

Property: Hilton Tokyo
Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
#2 Family Hotel in Shinjuku
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Agoda, Expedia, Rakuten, Hotels.com, Odigeo, JAPANiCAN, TravelUp, Ctrip TA and Southall Travel so you can book your Hilton Tokyo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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