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“Mixed experience”
Review of Hilton Tokyo

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Hilton Tokyo
Ranked #4 of 81 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Singapore, Singapore
Level Contributor
1,810 reviews
330 hotel reviews
common_n_hotel_reviews_1bd8 672 helpful votes
“Mixed experience”
Reviewed 11 June 2014

I stayed here last year on vacation, and this time, for work, so will be writing from a slightly different perspective

Arriving at Haneda airport, i found the airport bus that takes me directly to the Hilton, for about $10. If you take a taxi, i think that's about $80. The downside to the bus is that it only comes once every hour, and it took 20mins just to pick up all the other passenger from 2-3 other terminals after me. After that it was about 45mins to downtown

Hilton is on the quiet side of Shinjuku. The crowded side is where Shinjuku JR station is, and the hotel provides a shuttle bus that gets you there in less than 10mins

Check-in was ok, though not perfect. I heard about some renovated rooms and asked for 1 of those, and alas my request was denied. So i got an old room, designed and built in the 1990s, and not very pleasant to look at. The toilet of course has no shower, just the safety hazard bathtub which i dislike very much. There was also no complimentary water provided, so i had to buy my own. But on the 4th day of my stay, suddenly, complimentary bottled water appeared. so i felt cheated after that

On the day of my arrival, i was also disappointed to find out the hotel room tv has barely any sports channels, and nothing is showing the french tennis open final. Another disappointment

The gym and pool are smallish, but serviceable. So is the sauna. And like the room, everything just looks worn and old, and all style and design are dead

The breakfast restaurant and spread are ok, but rather odd it seems to be in the lobby coffee lounge. Some people trying to eat on a small coffee table just looks strange. Perhaps it's because they are renovating the entire 2nd floor restaurant complex above, which will re-open in november

The in-room dining menu has the tiniest list of options for japanese food, just 2 options - katsu-don and tempura udon. No sushi etc.. Both were ok

I later found out the hotel has an underground link to a Metro station/line (different from the JR line), and there are also sundry shops, barber, medical clinic, and shops selling clothes and stuff. Nothing impressive though

Overall, a very dated hotel with 0 hardware wow factor and should be rated 3 stars. The japanese service upped it to 4

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bcheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 30 June 2014
Dear Guest
thankyou for choosing to stay with us again and for your overall positive review of our hotel. For your next visit please note we have a limited number of rooms that have a shower only if you prefer and our deluxe rooms have a shower separate from the bathtub. We have a dedicated sports channel (JSports) that shows a myriad of sports 24/7 along with CNN sports and BBC sports. We are currently renovating our second floor restaurants level including the Japanese restaurant so there are a limited number of certain Japanese items such as fresh sushi available from the room service menu. The renovation has not however affected the offerings or the seating in the Marble Lounge on the lobby level which enjoys tremendous patronage 24/7. We are glad to read that you were pleased with the services offered and we hope to have an opportunity to welcome you back again in the near future.
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English first
Pasay, Philippines
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 June 2014

Stayed from May 22 - 26, 2014. Check in and out was very efficient. Concierge was very helpful and accommodating although there was one concierge who gave us the wrong information about bus reservations going to Mt. Fuji. Very convenient location, with shops within walking distance. From the Narita airport, there is an airport bus limousine which stops directly in front of the hotel. Same for going back to the airport. Airport Limo reservations required. There is also a hotel bus shuttle going to and from Shinjuku train station. Room was very clean. Free wifi only available in the hotel lobby.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KAZaam88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 30 June 2014
Dear Guest
thankyou for your overall positive review of our hotel and detailed feedback about transport which we have shared with our concierge team. We hope to be able to welcome you back again in the near future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
148 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed 10 June 2014

The first thing I noticed as soon as I walked into this hotel was the nice scent, very similar to my favorite (but discontinued) The Vert Green Tea Eau de Toilette from L'Occitane. This scent has a calming effect and that is what I noticed immediately. At the front desk counter, I stopped all the conversation and enjoyed the nice scent for a while. The front desk person said they use aroma oil called green tea. Thank you Hilton for helping me feel at home as soon as I walked in.

Staff at the executive lounge was excellent. When I asked one staff about the fish market (in Tsukiji), he provided me all the information I needed, and the next day at breakfast, he remembered our conversation and made sure to follow up on my visit to the market.

What made the this Hilton more than any other hilton was after the check out. I reserved the bus to the Narita airport and watched the bell staff handled passengers' luggage. Two or three people separately checked, double checked and triple checked all the passengers reserved the seat was on board and luggage was loaded against the printed list they had from the front desk. I normally sit on the window seat where they load luggage to ensure my suitcase was loaded to the bus. I realized I don't have to worry about missing luggage here at Tokyo Hilton. This made me at ease. Assuring they take care of the guests after we checked out the hotel. The door man was giving hard candy to the passengers for the trip. Bus ride to the airport is not short. They know we could all use small candy during a long bus ride to the airport.

There were several other small things they did. It may be a such a small thing but this is the Japanese omotenashi. Sure this hotel is expensive, but the service we received was more than what we paid. I reserved a room again at this hotel, this time for my parents. I want them to enjoy the service I received and really feel relaxed, knowing they will take care of the guests.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hamham730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 30 June 2014
Dear Guest
thankyou for your visit and 5/5 review of our hotel. Yes, the aroma we use is 'Sencha' and very popular, actually the home use version is the biggest seller in our retail outlet. We are most honoured that you have recommended us to your parents and we are looking forward to welcoming them.
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syd
Level Contributor
105 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 10 June 2014

This is my second stay here and I had a wonderful stay, especially now I know my way around. Check in and check out was super efficient, although when it gets busy it is really hard to know how to line up because people just stand around and use own courtesy system as to who was first and so on. I wish they would put in some sort of line up system otherwise, guests are just standing around in a makeshift line. Everything else was fine, and I would stay here again.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stugs123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 30 June 2014
Dear Guest
thankyou for your overall positive review of our hotel and constructive feedback about our busy front desk. We note that you have stayed previously and hope that you will always choose to stay with us when in Tokyo and we look forward to your next visit
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntingdon Valley, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

My stay in the Hilton Tokyo was wonderful, as its location was within a few minute walk of the Metropolitan Gov't building, the Marunouchi subway, as well as event a Starbucks. I enjoyed the fitness center, as well as the great view of the city.

My biggest praise would be the service at the Hilton Tokyo. Sam Fan, the manager at the front desk was very generous and kind upon my check-in and helped me into the best room for the price that was available.

As, not only a Hilton Honors card member, but an investor in the stock, I was pleased to see the great service and quality rooms that make Hilton the only hotel that I stay at around the world.

Thank you Hilton Tokyo. Great job!

Room Tip: The higher floors are quiet and provide a great view of the city.
See more room tips
  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 30 June 2014
Dear Guest
thankyou for your 5/5 review and it was our great pleasure to welcome you; as both a valued HHonors member and a shareholder. We will pass on your comments to all team members and especially to Sam who is a great asset to our team. We hope to be able to welcome you back to Tokyo again soon
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Bangkok, Thailand
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 June 2014

Room: Clean and spacious. However, the style is not so modern, but contemporary. The room is very spacious compared to other hotels in Tokyo.

Location: Very convenient. Only one minute walk to Tochomae station. There is also a shuttle bus to Shinjuku station too.

Breakfast: Very busy during my stay since there is a big tour group from China. The food itself is great in varieties. The staff seems very busy, but provide me good service.

Front Desk & Conceirge: very helpful and efficient.

Very good hotel

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PSTODAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 30 June 2014
Dear Guest
thankyou for your overall positive review especially regarding our team member service. We hope that we will be able to welcome you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 June 2014 via mobile

This is a nice hotel and convenient location complimented by a shuttle bus to and from station ar hotel entrance and next to the Kieo department store at stop 21. walking to station is only 10 mins Breakfast had wide range of food on offer and was very nice food. Rooms large and large glass shower.
Could not fault this hotel.
Tip there is a convienence shop in basement should you need a snack or supplies. There is also a metro station next door but we never used it electing to go to main Jr station as we used our rail pass most lines.

Stayed June 2014, travelled as a couple
Helpful?
Thank Sp P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 30 June 2014
Dear Guest
thankyou for your 5/5 review and we are glad you enjoyed your stay especially our famous breakfast buffet. We hope to be able to welcome you back again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Tokyo

Property: Hilton Tokyo
Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Shinjuku
#2 Family Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#2 Luxury Hotel in Shinjuku
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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