Service is the name of the game at the Tokyo Hilton, every member of staff seem to want to do their best to help you and they all speak excellent English, it gives you the feel good factor. We stayed in a Hilton King room the room we had had been recently refurbished, it was a good sized room and the new design using glass and screens to separate the bathroom gives you a sense of extra space. It seems odd to mention this but the toilet with the heated seat and built in bidet is amazing. The breakfast buffet is fabulous with a fantastic selection and excellent service.
On an unrelated personal issue we had to get in touch with the management and their response was excellent, the issue was dealt with in an excellent fashion, thank you Mr Williamson.
As an example of service I called and asked if they had any scales that I could use to weigh my luggage, these were brought to my room in a matter of minutes, excellent.
The hotel is very well placed for public transport and a Metro station on the Maranuchi line is accessed from the hotel basement.
You can book a Limo Coach from the hotel to the airport and it's a very good service straight from the hotel to the airport and your luggage all looked after for you.
If I have to say anything negative and I always will on this issue, it's 2014 and in room WiFi should be free so catch up Hilton Hotels.
- Official Description (provided by the hotel):
- Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more less
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- Also Known As:
- Hilton Tokyo Hotel Shinjuku
- Hilton Hotel Tokyo
- Hilton International Shinjuku
- Shinjuku Hilton
- Hilton Tokyo Shinjuku