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“Excellent”
Review of Hilton Tokyo

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Hilton Tokyo
Ranked #4 of 82 Hotels / Ryokan in Shinjuku
Certificate of Excellence
Barcelona, Spain
Level 6 Contributor
149 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Excellent”
Reviewed 17 June 2014

It is my second time in this hotel and it is absolutely excellent.
Great rooms
Helpful staff
Well located

It is very recommendable, just for tourism or for business. You may ask to be located in the upper floors, paying an extra, but you have access to the VIP zone
I strongly recommend this hotel.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rguerri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 30 June 2014
Dear Guest
thankyou for your 5/5 review. We note that this is your second visit and thankyou for your strong recommendation to others. We hope to be able to welcome you back many more times
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Value
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Cleveland, Ohio
Level 4 Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 16 June 2014

After a long flight from Chicago, we arrived at 1am. Hotel was clean, room was clean and sufficient for our 3 hour stay. Dropped our bags and went to the Lobby bar for some food. Service was horribly slow, so don't expect much here. Went back to the room to catch up on some emails and the internet was not working, and the front desk was completely unable to assist in fixing it. Time was short, so we showered and left. Good location, and would stay again if we had more time, but I certainly would avoid the bar for food/drink in the future.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cherzner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 30 June 2014
Dear Guest
thankyou for your overall postive review. It is difficult to respond on the specifics of 7 months ago however thank you for your feedback and we hope to be able to welcome you back again for a longer period and showcase the hospitality that Hilton is renowned for
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 5 Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 16 June 2014

Stayed here for 3 nights on business trip. Received an executive floor room with access to the lounge on the 37th floor. Excellent service all around, entire staff helpful, bus service to the train station that leaves every 20 min, and nice western style room with great view of the city. Hotel is far enough from the bustle of Shinjuku, yet close enough to find great food. Very nice park close by for early morning walks when you have jet lag. I cannot imagine staying anywhere else when visiting Tokyo!!

Room Tip: Pay the extra money to get an executive level room. Free internet and access to the exec lounge...
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ditore01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 30 June 2014
Dear Guest
thankyou for you 5/5 review. We are glad that you enjoyed the Executive Lounge and hope that you will always choose to stay with us whenever you visit Tokyo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kandy, Sri Lanka
Level 6 Contributor
101 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 16 June 2014

Located in Shinju-ku, with a free shuttle to and from the main train station and easy subway access from the hotel its really a great location to explore Tokyo. The service was excellent, checking in and out was a breeze and both times we were there we got rooms with a fabulous view on the 36th and 35th floors. The breakfast buffet had a good variety of Western and Eastern cuisine. All in all a very good stay and pretty much what you would expect to get at a Hilton hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heminihema
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 30 June 2014
Dear Guest
thankyou for your 5/5 review and it was our great pleasure to host you twice recently !
We are glad that you enjoyed our famous breakfast buffet and location. We hope to see you back again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 June 2014 via mobile

The Hilton offers superb customer service. After a long flight we managed to get an early check in. The rooms are great we had a king bed with 2 rollaway beds for kids which were all really comfortable.Bathroom had spa & the kids loved the heated toilet seat with all the extra functions! We couldn't get our padlock to open on 1 of the suitcases we phoned main desk & they had picked bag up & had lock sawn off & bag returned in 10 mins! Hotel is in great location, use shuttle bus to get to main JR station which takes 10mins max. We had bought JR line passes prior to arriving in Japan & train station really busy but system is very easy to use & you feel safe. Shopping arcade below hotel for cheaper alternative for snacks. Gym & pool great. Hotel lounge expensive for wine-$28 for very small glass but service was great,they went out of their way to make milk shakes for the kids. Only negative comment is reception gets busy and not enough seats for people to just sit and relax whilst waiting to check in or out. Go into Shibuya at night to experience the night life - amazing vibe & you feel safe even with the kids! Good shopping there as well. Overall loving Hilton Tokyo!

Stayed June 2014, travelled with family
Helpful?
2 Thank wendy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 30 June 2014
Dear Guest
thankyou for your overall positive review of our Hotel location, service and facilities and most importantly that you and the family felt safe to explore Tokyo which is an amazingly clean and safe world city with a great vibe - we are so happy that you were able to experience it. We hope to be able to welcome you back again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cartagena, Spain
Level 5 Contributor
77 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 13 June 2014

Service is the name of the game at the Tokyo Hilton, every member of staff seem to want to do their best to help you and they all speak excellent English, it gives you the feel good factor. We stayed in a Hilton King room the room we had had been recently refurbished, it was a good sized room and the new design using glass and screens to separate the bathroom gives you a sense of extra space. It seems odd to mention this but the toilet with the heated seat and built in bidet is amazing. The breakfast buffet is fabulous with a fantastic selection and excellent service.
On an unrelated personal issue we had to get in touch with the management and their response was excellent, the issue was dealt with in an excellent fashion, thank you Mr Williamson.
As an example of service I called and asked if they had any scales that I could use to weigh my luggage, these were brought to my room in a matter of minutes, excellent.
The hotel is very well placed for public transport and a Metro station on the Maranuchi line is accessed from the hotel basement.
You can book a Limo Coach from the hotel to the airport and it's a very good service straight from the hotel to the airport and your luggage all looked after for you.
If I have to say anything negative and I always will on this issue, it's 2014 and in room WiFi should be free so catch up Hilton Hotels.

Room Tip: Ask for a recently refurbished room
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 30 June 2014
Dear Guest
thankyou for your 5/5 review and wonderful comments about our location, famous breakfast buffet and bathroom facilities and of course most of all your interactions with our team members including our new GM. We are all very happy to have hosted you and look forward to welcoming you back again soon
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Exeter
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 June 2014

The Tokyo Hilton is ideally situated for travel to the various tourist spots around the city. The hotel has free transport every 20 mins to Shinjuku Station from where one can access the metro to all areas in Tokyo. Staff at hotel are brilliant and very helpful. Tokyo is a lovely city with lovely parks, numerous shopping areas and places to eat reasonably priced. A must is to go down to the fishmarket in the morning where one can experience fresh shushi which was fantastic. There are numerous trips one can take for the day out of Tokyo, a recommendation is the day trip to Mount Fuji, then cable car to Owakudani volcanic valley - Hakone and boat trip on Lake Ashi. For the return journey back to Tokyo one can return back by bus or travel back on the bullet train which is an experience not to be missed.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Wolfgang P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this review, 30 June 2014
Dear Guest
thankyou for your 5/5 review and it seems you were able to experience a lot of exciting activities whilst inTokyo. We all look forward to welcoming you back again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Tokyo

Property: Hilton Tokyo
Address: 6-6-2 Nishishinjuku, Shinjuku 160-0023, Tokyo Prefecture
Phone Number:
Region: Japan > Kanto > Tokyo Prefecture > Tokyo > Shinjuku > Shinjuku
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Shinjuku
#2 Business Hotel in Shinjuku
#2 Romantic Hotel in Shinjuku
#2 Family Hotel in Shinjuku
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Hilton Tokyo 4.5*
Number of rooms: 810
Official Description (provided by the hotel):
Hilton Tokyo boasts market leading contemporary guestrooms, spectacular bars and restaurants and one of the finest health clubs in the city. Enjoy Tokyo's most popular location - Shinjuku, with easy access to JR Shinjuku Station and direct access from the hotel to the Tokyo Metro (Subway). Follow us on facebook Hilton Tokyo (Official) ... more   less 
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Also Known As:
Hilton Tokyo Hotel Shinjuku
Hilton Hotel Tokyo
Hilton International Shinjuku
Shinjuku Hilton
Hilton Tokyo Shinjuku

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